Azulik - 僅限成人

關於這間飯店

隐秘的沙滩与树屋住宿 Azulik提供独特的体验，拥有一个隐秘的、可自选衣物的沙滩和宽敞的树屋，树屋采用墨西哥皇家黑檀木Khatalosh建造。您可以享受落地窗、私人露台，以及壮丽的热带丛林和加勒比海的美景。在这里，您可以与世隔绝，房间内没有电视、电话和电力，旨在让您放松身心，重拾与大自然的连接。 健康中心与传统玛雅疗法 在Azulik的玛雅健康中心尽情享受传统的玛雅按摩、康复疗法以及草药浴的服务。体验传统的玛雅蒸汽浴室temazcal疗法，或在独特的玛雅马赛克浴缸中浸泡，使用被视为神圣的矿化泉水，感受身心的焕新。 便捷的位置与用餐选择 Azulik位于图卢姆考古遗址以南仅3公里处，方便您探索周边景点。在这里品尝美味的早餐和午餐，或在沙滩酒吧放松身心，亦可在水疗与美容中心享受宠爱。选择Azulik，让您体验一段魔幻且焕发活力的假期之旅。

設施

• Parking
• Free Parking

入住與退房

入住

03:00 PM

退房

11:00 AM

在搜尋中選擇日期，即可查看可訂房型。

住客評價分析

• Cleanliness7.7

  Concerns about animal mess and slippery conditions detracted from the overall cleanliness experience.

• Service7.7

  Service had significant issues, including slow responsiveness and poor communication.

• Location9.2

  The hotel is beautifully situated in the jungle with breathtaking views of the ocean.

• Room Quality9.2

  Room quality is outstanding with unique design and private jacuzzis.

• Amenities9.2

  Amenities are excellent, with beautiful restaurants and adventurous activities.

• Value for Money8.7

  Good value for a unique and stunning experience.

• Food and Beverage8.2

  Room service issues negatively impacted the food experience.

• Overall Experience8.8

  An unforgettable stay overshadowed by service issues but enhanced by location and room quality.

住客評論

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.

I really love this place. Read about it before booking here because it’s not for everyone. It’s pared down and lacks certain amenities for a reason, but it’s relaxing, the food is amazing and the spa is on point.

I really love this place. Read about it before booking here because it’s not for everyone. It’s pared down and lacks certain amenities for a reason, but it’s relaxing, the food is amazing and the spa is on point.

While we thoroughly enjoyed the incredible rooftop, our overall stay fell short of expectations. The air conditioning in our room was ineffective, leaving it quite warm, and the dining menu was very limited. Additionally, we found the service from the concierge, Paola, to be overly aggressive. She aggressively pushed car rentals and transportation from the moment we arrived. It eventually reached a point where we felt uncomfortable even asking questions, as every interaction turned into a relentless sales pitch

While we thoroughly enjoyed the incredible rooftop, our overall stay fell short of expectations. The air conditioning in our room was ineffective, leaving it quite warm, and the dining menu was very limited. Additionally, we found the service from the concierge, Paola, to be overly aggressive. She aggressively pushed car rentals and transportation from the moment we arrived. It eventually reached a point where we felt uncomfortable even asking questions, as every interaction turned into a relentless sales pitch

AZULIK is undeniably a stunning property with breathtaking surroundings, unique architecture, and an outstanding spa. Unfortunately, the exceptional setting is overshadowed by some of the worst customer service we have experienced. During a severe storm and rain poured through our palm-thatched roof, flooding our room. Because we were never warned this could happen, our electronics were left exposed, damaging our GoPro SD card and permanently destroying irreplaceable vacation memories. We reported the incident immediately, yet over the following days we were repeatedly redirected, told managers were unavailable, ignored at the Front Desk, and received no meaningful response despite contacting management directly. No one accepted responsibility or followed up. We understand that unexpected incidents occur. What is unacceptable is the complete lack of communication, accountability, and concern shown by hotel management. At over $600 USD per night, guests deserve far better. We have requested reimbursement for the damaged equipment and compensation for the way this matter was handled, but our concerns remain unresolved. While AZULIK is visually spectacular, beautiful architecture cannot compensate for poor hospitality. Based on our experience, we cannot recommend this hotel. There are many luxury resorts in the Riviera Maya that value their guests and provide the level of service expected at this price point. Future travelers would be well advised to spend the money elsewhere.

AZULIK is undeniably a stunning property with breathtaking surroundings, unique architecture, and an outstanding spa. Unfortunately, the exceptional setting is overshadowed by some of the worst customer service we have experienced. During a severe storm and rain poured through our palm-thatched roof, flooding our room. Because we were never warned this could happen, our electronics were left exposed, damaging our GoPro SD card and permanently destroying irreplaceable vacation memories. We reported the incident immediately, yet over the following days we were repeatedly redirected, told managers were unavailable, ignored at the Front Desk, and received no meaningful response despite contacting management directly. No one accepted responsibility or followed up. We understand that unexpected incidents occur. What is unacceptable is the complete lack of communication, accountability, and concern shown by hotel management. At over $600 USD per night, guests deserve far better. We have requested reimbursement for the damaged equipment and compensation for the way this matter was handled, but our concerns remain unresolved. While AZULIK is visually spectacular, beautiful architecture cannot compensate for poor hospitality. Based on our experience, we cannot recommend this hotel. There are many luxury resorts in the Riviera Maya that value their guests and provide the level of service expected at this price point. Future travelers would be well advised to spend the money elsewhere.

My name is Elia. My wife and I chose this hotel as the first destination of our honeymoon and stayed from June 30 to July 3 in a Sea Villa, expecting an exceptional experience worthy of such a special occasion. Unfortunately, our stay turned into one of the most distressing experiences we have ever encountered. Prior to the incident, we explicitly requested that our room not be serviced—a standard request that is routinely respected by hotels worldwide. On Wednesday, we carefully counted our cash and placed it in what we believed to be a secure location within our room. Two days later, we discovered that approximately 9K in cash ( which is nearly half of our money for the honey moon) had been stolen. While the theft itself was devastating, the hotel’s response was even more alarming. Rather than demonstrating concern or offering meaningful assistance, the staff simply instructed us to report the matter to the local police. Upon doing so, we were informed that the investigation process could take several months. Most disappointingly, the hotel management refused to take even the most basic investigative measures. Despite our repeated requests, they declined to review the CCTV footage or examine the electronic key-card access records for our villa—steps that could have helped clarify what had occurred. Instead of treating us with empathy and professionalism, the attitude displayed by several staff members, including the hotel manager, was dismissive, uncooperative, and, at times, openly disrespectful. Following our check-out, we returned to seek further assistance and clarification. Rather than engaging with us in a constructive manner, the hotel refused to allow my wife to enter the premises and effectively escorted us away. Such treatment was both humiliating and entirely unacceptable, particularly considering that we had been guests in one of the hotel’s highest-priced accommodations. This experience has left us deeply disappointed. We understand that unfortunate incidents can occur at any property; however, the true measure of a hotel’s integrity lies in how it responds when its guests need support. In our case, we experienced a complete lack of accountability, compassion, transparency, and professionalism. For these reasons, I cannot recommend this hotel to prospective travelers. What should have been the beginning of a memorable honeymoon became an experience defined by financial loss, emotional distress, and profoundly disappointing customer service. I sincerely hope the hotel’s management will reassess its policies and its approach to guest relations so that no future guest is subjected to a similar ordeal.

My name is Elia. My wife and I chose this hotel as the first destination of our honeymoon and stayed from June 30 to July 3 in a Sea Villa, expecting an exceptional experience worthy of such a special occasion. Unfortunately, our stay turned into one of the most distressing experiences we have ever encountered. Prior to the incident, we explicitly requested that our room not be serviced—a standard request that is routinely respected by hotels worldwide. On Wednesday, we carefully counted our cash and placed it in what we believed to be a secure location within our room. Two days later, we discovered that approximately 9K in cash ( which is nearly half of our money for the honey moon) had been stolen. While the theft itself was devastating, the hotel’s response was even more alarming. Rather than demonstrating concern or offering meaningful assistance, the staff simply instructed us to report the matter to the local police. Upon doing so, we were informed that the investigation process could take several months. Most disappointingly, the hotel management refused to take even the most basic investigative measures. Despite our repeated requests, they declined to review the CCTV footage or examine the electronic key-card access records for our villa—steps that could have helped clarify what had occurred. Instead of treating us with empathy and professionalism, the attitude displayed by several staff members, including the hotel manager, was dismissive, uncooperative, and, at times, openly disrespectful. Following our check-out, we returned to seek further assistance and clarification. Rather than engaging with us in a constructive manner, the hotel refused to allow my wife to enter the premises and effectively escorted us away. Such treatment was both humiliating and entirely unacceptable, particularly considering that we had been guests in one of the hotel’s highest-priced accommodations. This experience has left us deeply disappointed. We understand that unfortunate incidents can occur at any property; however, the true measure of a hotel’s integrity lies in how it responds when its guests need support. In our case, we experienced a complete lack of accountability, compassion, transparency, and professionalism. For these reasons, I cannot recommend this hotel to prospective travelers. What should have been the beginning of a memorable honeymoon became an experience defined by financial loss, emotional distress, and profoundly disappointing customer service. I sincerely hope the hotel’s management will reassess its policies and its approach to guest relations so that no future guest is subjected to a similar ordeal.

My sister came for a Mother’s Day visit. It was my gift to her, and we went to see the Mirador. It was pretty pricey. It was 1000 pesos, and it came with one cocktail and entrance to the Mirador. When we got there, it was so beautifully designed, I had a great view of the jungle and the ocean, and there was a DJ that made it a unique experience. The waiters were very attentive, and it was a very photogenic location. Perfect for sunset. We had dinner reservations elsewhere, so we didn’t get to eat there; and note that if you do decide to eat there, food is overpriced…however, if you want a great afternoon and a wonderful view, a one-of-a-kind experience, this is a must visit in Tulum.

My sister came for a Mother’s Day visit. It was my gift to her, and we went to see the Mirador. It was pretty pricey. It was 1000 pesos, and it came with one cocktail and entrance to the Mirador. When we got there, it was so beautifully designed, I had a great view of the jungle and the ocean, and there was a DJ that made it a unique experience. The waiters were very attentive, and it was a very photogenic location. Perfect for sunset. We had dinner reservations elsewhere, so we didn’t get to eat there; and note that if you do decide to eat there, food is overpriced…however, if you want a great afternoon and a wonderful view, a one-of-a-kind experience, this is a must visit in Tulum.