Island Club by Smart City Stays

Sobre este hotel

Vistas al Jardín y al Lago Disfruta de la tranquilidad de la naturaleza con impresionantes vistas al jardín y al lago en Island Club by Smart City Stays. Despierta con la vista de exuberante vegetación y aguas serenas justo fuera de tu ventana, creando un ambiente de paz para tu estancia. Práctico Restaurante en el Sitio Date el gusto con deliciosas comidas sin salir de la propiedad en el restaurante en el sitio. Ya sea que desees sabores locales o cocina internacional, satisface tu paladar con una variedad de platillos preparados por chefs expertos, añadiendo comodidad y deleite culinario a tu viaje. Alojamientos Familiares Disfruta de una estancia cómoda con tus seres queridos en las habitaciones familiares provistas por la propiedad. Con amplio espacio y mobiliario acogedor, crea recuerdos duraderos juntos durante tus vacaciones en Island Club by Smart City Stays. Reserva ahora para una escapada memorable y relajante en Island Club by Smart City Stays en Ciudad del Cabo. ¡No pierdas ningún detalle, son importantes!

Servicios

• Parking
• Free Parking
• Swimming pool
• Private parking

Entrada y salida

Entrada

02:00 PM – 07:00 PM

Salida

11:00 AM

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Opiniones de los huéspedes

• Cleanliness6.2

  Multiple reviews indicated dirty flats and lack of cleanliness, such as no towels or linen provided.

• Service7.7

  Reviews capture poor service level, including long wait times for assistance and initial mix-ups with room bookings.

• Location10.0

  Many reviews highlight great location benefits, including proximity to shopping and tourist activities.

• Room Quality7.2

  Issues noted regarding room downgrades and lack of expected amenities such as air conditioning.

• Amenities7.2

  Concerns about missing amenities like water bottles and coffee, as well as general maintenance.

• Value for Money8.7

  Guests felt that the overall service and room quality did not reflect the high cost of their stay.

• Food and Beverage9.2

  Food and beverage services were not specifically mentioned, so assumed standard for this tier.

• Overall Experience7.7

  Overall guest experience was mixed mainly due to the negative service and cleanliness comments.

Opiniones de huéspedes

Great location for attending conference and my unit was right on the canal so nice outlook. Secure location. Large apartment with private terrace. Staff provided transportation to get luggage from unit to main reception which was a few hundred metres away. If you have a car there is allocated parking. Very close to shopping mall.

Great location for attending conference and my unit was right on the canal so nice outlook. Secure location. Large apartment with private terrace. Staff provided transportation to get luggage from unit to main reception which was a few hundred metres away. If you have a car there is allocated parking. Very close to shopping mall.

Mould in bathroom. Dirty sofa cushions. Otherwise clean. Washing machine malfunctioned and flooded the floor. (Staff did offer to send maintenance the next day)No hairdryer and minimally stocked kitchen and no laundry detergent. Some window latches stuck and could not be opened.

The location of the apartment was great and the view from the balcony was amazing. I loved the interior design of the bathrooms and everything felt spacious.

The location of the apartment was great and the view from the balcony was amazing. I loved the interior design of the bathrooms and everything felt spacious.

The stove ran slow and when you switch the isolator on, it felt like all four plates of the stove was heating up. Another thing would be that the stoves knobs wasn't labelled so with all four plates heating up at the same time, it was a challenge to find which plate was switched on. Finally, when we got there the floors were a little dusty.

Location and safety

Location and safety

We had to collect the keys off site, which was fine. but then noone could help us find the correct parking. and we were told to make sure we parked in correct spot as our car would be clamped. it took us a while to find it. the place was not great at all, it was on the first floor and the main bedroom window was open on arrival and we could not latch it shut. this was the main concern been so close to the ground for safety reasons. someone could have easily got in . the bathrooms were not completly clean and very mouldy.

The service at the reception was exceptional💯 The property is breathtaking and it is a walking distance to Canal walk

The service at the reception was exceptional💯 The property is breathtaking and it is a walking distance to Canal walk

When I checked in, the balcony was dirty and the table in the balcony had cigarette ashes. When I reported it to the house keeping lady the next morning she just told me that cleaning the balcony was not part of her job. The water in the “heated pool” was very cold and no one communicated that it was under maintenance until I went to enquire

The location of the property was perfect , the mall is easily accessible but also the drive to places wasn't too long.

The location of the property was perfect , the mall is easily accessible but also the drive to places wasn't too long.

The furniture needed some love and the apartment has a lot of space but feels empty

The view and the space. Closeness to every side of the city.

The view and the space. Closeness to every side of the city.

Nothing much