Island Club by Smart City Stays

À propos de cet hôtel

Vue sur le Jardin et le Lac Plongez dans la tranquillité de la nature avec des vues magnifiques sur le jardin et le lac à l'Island Club par Smart City Stays. Réveillez-vous face à une verdure luxuriante et des eaux sereines juste devant votre fenêtre, créant une ambiance paisible pour votre séjour. Restaurant sur Place Pratique Laissez-vous tenter par des repas délicieux sans quitter l'établissement au restaurant sur place. Que vous ayez envie de saveurs locales ou de cuisine internationale, régalez vos papilles avec une variété de plats préparés par des chefs talentueux, ajoutant ainsi commodité et plaisir culinaire à votre voyage. Hébergements Adaptés aux Familles Profitez d'un séjour confortable avec vos proches dans les chambres familiales proposées par l'établissement. Avec un espace généreux et un mobilier confortable, créez des souvenirs inoubliables ensemble lors de vos vacances à l'Island Club par Smart City Stays. Réservez dès maintenant pour une escapade mémorable et relaxante à l'Island Club par Smart City Stays au Cap. Ne manquez aucun détail, ils sont importants.

Points forts

Équipements

• Parking
• Parking gratuit
• Parking privé
• Free Parking
• Swimming pool
• Private parking

Arrivée et départ

Arrivée

02:00 PM – 07:00 PM

Départ

11:00 AM

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness6.2

  Multiple reviews indicated dirty flats and lack of cleanliness, such as no towels or linen provided.

• Service7.7

  Reviews capture poor service level, including long wait times for assistance and initial mix-ups with room bookings.

• Location10.0

  Many reviews highlight great location benefits, including proximity to shopping and tourist activities.

• Room Quality7.2

  Issues noted regarding room downgrades and lack of expected amenities such as air conditioning.

• Amenities7.2

  Concerns about missing amenities like water bottles and coffee, as well as general maintenance.

• Value for Money8.7

  Guests felt that the overall service and room quality did not reflect the high cost of their stay.

• Food and Beverage9.2

  Food and beverage services were not specifically mentioned, so assumed standard for this tier.

• Overall Experience7.7

  Overall guest experience was mixed mainly due to the negative service and cleanliness comments.

Avis des voyageurs

Great location for attending conference and my unit was right on the canal so nice outlook. Secure location. Large apartment with private terrace. Staff provided transportation to get luggage from unit to main reception which was a few hundred metres away. If you have a car there is allocated parking. Very close to shopping mall.

Great location for attending conference and my unit was right on the canal so nice outlook. Secure location. Large apartment with private terrace. Staff provided transportation to get luggage from unit to main reception which was a few hundred metres away. If you have a car there is allocated parking. Very close to shopping mall.

Mould in bathroom. Dirty sofa cushions. Otherwise clean. Washing machine malfunctioned and flooded the floor. (Staff did offer to send maintenance the next day)No hairdryer and minimally stocked kitchen and no laundry detergent. Some window latches stuck and could not be opened.

The location of the apartment was great and the view from the balcony was amazing. I loved the interior design of the bathrooms and everything felt spacious.

The location of the apartment was great and the view from the balcony was amazing. I loved the interior design of the bathrooms and everything felt spacious.

The stove ran slow and when you switch the isolator on, it felt like all four plates of the stove was heating up. Another thing would be that the stoves knobs wasn't labelled so with all four plates heating up at the same time, it was a challenge to find which plate was switched on. Finally, when we got there the floors were a little dusty.

Location and safety

Location and safety

We had to collect the keys off site, which was fine. but then noone could help us find the correct parking. and we were told to make sure we parked in correct spot as our car would be clamped. it took us a while to find it. the place was not great at all, it was on the first floor and the main bedroom window was open on arrival and we could not latch it shut. this was the main concern been so close to the ground for safety reasons. someone could have easily got in . the bathrooms were not completly clean and very mouldy.

The service at the reception was exceptional💯 The property is breathtaking and it is a walking distance to Canal walk

The service at the reception was exceptional💯 The property is breathtaking and it is a walking distance to Canal walk

When I checked in, the balcony was dirty and the table in the balcony had cigarette ashes. When I reported it to the house keeping lady the next morning she just told me that cleaning the balcony was not part of her job. The water in the “heated pool” was very cold and no one communicated that it was under maintenance until I went to enquire

The location of the property was perfect , the mall is easily accessible but also the drive to places wasn't too long.

The location of the property was perfect , the mall is easily accessible but also the drive to places wasn't too long.

The furniture needed some love and the apartment has a lot of space but feels empty

The view and the space. Closeness to every side of the city.

The view and the space. Closeness to every side of the city.

Nothing much