Grand Hyatt Mumbai Hotel and Residences

À propos de cet hôtel

Un Hébergement Luxueux avec des Vues Impressionnantes Le Grand Hyatt Mumbai propose des chambres modernes avec des fenêtres du sol au plafond offrant des vues imprenables sur la cour ou la ville. Certaines chambres disposent même d'un balcon pour une expérience plus immersive. Les salles de bains privatives avec baignoires séparées et articles de toilette gratuits garantissent un séjour relaxant. Expériences Culinaires Primées Laissez-vous tenter par un voyage culinaire dans les quatre restaurants signatures de l'hôtel proposant une variété de cuisines. Des délices multiculturels au Fifty Five East aux plats italiens authentiques au Celini, il y en a pour tous les palais. Le Bar propose des cocktails exclusifs, tandis que la Gourmet Store offre une sélection de produits locaux et internationaux. Services et Équipements d'Exception Profitez de la commodité du parking privé gratuit et du service de navette aéroportuaire. Le Concierge disponible 24 heures sur 24, le personnel multilingue et les services de garde d'enfants répondent à tous vos besoins. De plus, les amateurs d'art peuvent admirer les collections exquises exposées dans tout l'établissement. Réservez votre séjour au Grand Hyatt Mumbai pour une expérience inoubliable ! Ne manquez aucun détail, ils sont importants.

Équipements

• Parking
• Parking gratuit
• Parking privé
• Parking Garage
• Free Parking
• Swimming pool

Arrivée et départ

Arrivée

03:00 PM

Départ

12:00 PM

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness8.9

  The cleanliness was noted positively in reviews.

• Service7.8

  Staff were friendly, but some reviews indicated service was slow at times.

• Location8.9

  Location is convenient for airport and nearby areas, but slightly far from downtown.

• Room Quality8.8

  Rooms were described as clean and spacious with necessary amenities.

• Amenities8.4

  Amenities were decent but lacked some basics in suite.

• Value for Money7.8

  Some feedback suggested that certain meals were overpriced compared to quality.

• Food and Beverage7.4

  Breakfast had issues with queues and service, and some dinner options were disappointing.

• Overall Experience8.3

  Experiences were largely positive, with some minor issues affecting overall satisfaction.

Avis des voyageurs

The gym and Restaurants very good

The gym and Restaurants very good

The rooms were tired looking and need updating. The areas outside the bedroom balconies were dirty

Customer service is as amazing

Customer service is as amazing

None

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry. One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it? The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable. To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down. We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

Nothing

Nothing

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry. One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it? The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable. To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down. We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

Restaurants for breakfast were very busy at the time.

Restaurants for breakfast were very busy at the time.

Queueing up for food