Grand Hyatt Mumbai Hotel and Residences

Sobre este hotel

Alojamento Luxuoso com Vistas Deslumbrantes O Grand Hyatt Mumbai oferece quartos modernos com janelas do chão ao teto que proporcionam vistas deslumbrantes para o pátio ou a cidade. Alguns quartos contam até com uma varanda para uma experiência mais imersiva. Os banheiros privativos com banheiras separadas e produtos de higiene gratuitos garantem uma estadia relaxante. Experiências Gastronômicas Premiadas Delicie-se com uma jornada culinária nos quatro restaurantes exclusivos do hotel que oferecem uma variedade de culinárias. Desde delícias de diversas culinárias no Fifty Five East até pratos italianos autênticos no Celini, há algo para todos os paladares. O Bar serve coquetéis exclusivos, enquanto a Gourmet Store oferece uma seleção de produtos locais e internacionais. Serviços e Comodidades Excepcionais Desfrute da conveniência do estacionamento privativo gratuito e do serviço de translado para o aeroporto. O Concierge 24 horas do hotel, a equipe multilíngue e os serviços de babá atendem a todas as suas necessidades. Além disso, os entusiastas de arte podem admirar as coleções requintadas exibidas em toda a propriedade. Reserve sua estadia no Grand Hyatt Mumbai para uma experiência inesquecível!

Comodidades

• Parking
• Free Parking
• Swimming pool

Check-in e check-out

Check-in

03:00 PM

Check-out

12:00 PM

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness8.9

  The cleanliness was noted positively in reviews.

• Service7.8

  Staff were friendly, but some reviews indicated service was slow at times.

• Location8.9

  Location is convenient for airport and nearby areas, but slightly far from downtown.

• Room Quality8.8

  Rooms were described as clean and spacious with necessary amenities.

• Amenities8.4

  Amenities were decent but lacked some basics in suite.

• Value for Money7.8

  Some feedback suggested that certain meals were overpriced compared to quality.

• Food and Beverage7.4

  Breakfast had issues with queues and service, and some dinner options were disappointing.

• Overall Experience8.3

  Experiences were largely positive, with some minor issues affecting overall satisfaction.

Avaliações de hóspedes

The gym and Restaurants very good

The gym and Restaurants very good

The rooms were tired looking and need updating. The areas outside the bedroom balconies were dirty

Customer service is as amazing

Customer service is as amazing

None

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry. One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it? The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable. To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down. We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

Nothing

Nothing

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry. One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it? The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable. To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down. We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

Restaurants for breakfast were very busy at the time.

Restaurants for breakfast were very busy at the time.

Queueing up for food