Fitch Lodge - Key West Historic Inns

Sobre este hotel

Localização Conveniente na Cidade Velha : Localizado a poucos quarteirões do porto histórico e do Terminal de Ferry, o Kimpton Fitch Lodge é a base perfeita para explorar Key West. Com museus a uma curta distância, você estará imerso na rica cultura da região. Acomodações Confortáveis : Cada quarto no Fitch Lodge está equipado com comodidades modernas, incluindo WiFi gratuito, um pequeno frigorífico, TV de tela plana a cabo e um cofre. Seja relaxando após um dia de turismo ou colocando o trabalho em dia, estamos prontos para atendê-lo. Piscina ao Ar Livre Relaxante e Serviço de Concierge : Relaxe sob o sol da Flórida na piscina aquecida ao ar livre ou aproveite o serviço de concierge para aproveitar ao máximo a sua estadia. Seu conforto e diversão são nossas principais prioridades. Reserve sua estadia no Kimpton Fitch Lodge agora e experimente o melhor da hospitalidade de Key West.

Comodidades

• Swimming pool
• Outdoor pool

Check-in e check-out

Check-in

04:00 PM

Check-out

11:00 AM

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness7.4

  Multiple reviews mentioned issues with cleanliness and hair in the room, indicating poor standards.

• Service9.4

  Some staff members were helpful, but overall service was mediocre with some complaints about staff responsiveness.

• Location9.9

  Several reviews praised the excellent location for walking around Old Town and visiting key attractions.

• Room Quality7.4

  Rooms were reported as old and lacking in maintenance, with some complaints about size and moisture.

• Amenities7.9

  Amenities like breakfast options were criticized but there were some positive mentions of happy hour snacks.

• Value for Money8.4

  Given the high prices and various complaints about quality, perceived value was low.

• Food and Beverage6.4

  Breakfast options were described as minimal and disappointing, significantly affecting user experience.

• Overall Experience9.4

  Despite specific issues, guests enjoyed their stay overall, particularly due to the historic charm and location.

Avaliações de hóspedes

A menina na recepção, Leoni, foi muito simpática e prestativa.

A menina na recepção, Leoni, foi muito simpática e prestativa.

O carregador do telefone não estava funcionando. Quem precisa de telefone estando de férias!

A Sra. Lee na recepção foi maravilhosa conosco! A piscina é pequena, mas está ok.

A Sra. Lee na recepção foi maravilhosa conosco! A piscina é pequena, mas está ok.

A localização era ótima!

A localização era ótima!

Unfortunately, our first impression was overshadowed by such an unfriendly employee that we did not feel comfortable during the entire stay. In the end, we even left the house a day early. We had expressly booked our stay including breakfast and had paid accordingly. On-site, we were only informed that there has been no breakfast available since this year. When I explained that our booking was already made in October and we had demonstrably booked and paid for breakfast, this was not addressed at all. Instead of a solution or at least an understanding reaction, there was only a shrug. However, the tone was particularly unpleasant. The employee reacted increasingly aggressively, condescendingly, and from our point of view, completely disrespectful. Especially in an accommodation in this price range, I expect a professional and customer-oriented approach - especially when a service that has already been paid for is suddenly no longer offered. After we finally turned to Booking, the hotel manager made a real effort to make things right. We would like to emphasize this positively. In the end, we received vouchers for a nearby café, which was really nice, and the manager visibly tried to find a solution. Nevertheless, the whole situation left a very bitter taste for us. This is simply not how you treat guests. The behavior of this employee was, in our view, absolutely unacceptable and not sustainable for a business that values hospitality and service. In addition, the apartment was very dirty.

Tudo

Tudo

Gostei de tudo.

A localização foi excelente para nossas viagens de pesca. A área parecia segura e tranquila. A equipe era muito simpática. Perto da padaria da cidade antiga e da Cuban Queen.

A localização foi excelente para nossas viagens de pesca. A área parecia segura e tranquila. A equipe era muito simpática. Perto da padaria da cidade antiga e da Cuban Queen.

Gostaria de ter garrafas de água com desconto disponíveis em vez da escolha de água de alumínio por $5

A equipe e a área

A equipe e a área

Desgastado e problemas de manutenção