Location and Access
In downtown Cancún with easy access to the Cancun Bus Station and city attractions like Playa Las Perlas and the Government Palace.
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Cancún, MX
Mex Hoteles
Av. Carlos J Nader Lote 28
4 stars · Guest score 7.8/10
About this hotel
Prime Location in Downtown Cancun Located in the heart of Cancún, Mex Hoteles offers easy access to popular attractions such as Playa Las Perlas and Cancun Government Palace. Modern Amenities and Facilities Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Stay active at our fitness centre or unwind by the outdoor pool. Convenient Accessibility With Cancun Bus Station nearby and Cancún International Airport just 15 km away, traveling to and from Mex Hoteles is a breeze. Ready to experience the best of Cancún at Mex Hoteles? Book your stay now!
Highlights
Guest-Centric Service
Reception staff are consistently praised for attentiveness and warmth, contributing to a smooth, comfortable stay.
Distinctive Amenities & Dining
Rooftop pool featured in select rooms offers city views alongside a minibar, safety box, TV, and other in-room comforts.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Parking garage
- Rooftop pool
All 70 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Car hire
- Breakfast in the room
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Kid meals
- Outdoor furniture
- Picnic area
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Themed dinner nights
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Mixed reports: several guests praise the cleanliness, but others report humidity, moldy smells and bathroom moisture in some rooms.
- Service10.0
Consistently excellent reception staff mentioned throughout the reviews (frequent praise for Joel/Yoel as attentive, friendly and very helpful).
- Location9.0
Generally praised for proximity to the terminal/port and good bus connections, though some guests noted street noise at night.
- Room Quality7.2
Rooms described as spacious, clean and cool by many, but there are issues reported (narrow bed for two, window/door that doesn't close or lock, shower door problems).
- Amenities6.8
Limited amenities mentioned; main recurring amenity complaint concerns the breakfast offering and availability.
- Value for Money7.3
Mixed: good service and location add value, but poor breakfast quality, unexpected charges and some maintenance issues reduce perceived value.
- Food and Beverage5.5
Frequently negative feedback: breakfast described as disappointing (bad/watery coffee, unripe fruit, minimal options), confusion/extra charges for items.
- Overall Experience9.8
Overall many positive stays driven by excellent staff and generally clean, comfortable rooms; however, isolated safety/maintenance and breakfast issues were noted.