Prime City Location
Situated in the heart of Cairns, just minutes from the Esplanade, Lagoon, and key attractions like the Night Market and Reef Hotel Casino.
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Cairns, AU
Mercure Cairns
15 Florence Street
5 stars · Guest score 7.5/10
About this hotel
Convenient City Centre Location Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino. Family-Friendly Accommodation With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together. Relaxing Outdoor Amenities Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest. Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.
Highlights
Comfortable Family Stays
Spacious family suites provide a relaxing environment for guests exploring Cairns with loved ones.
Outdoor Pool & Excursions
Enjoy the outdoor swimming pool surrounded by lush gardens or arrange exciting tours to the Great Barrier Reef and Daintree Rainforest.
Facilities
- Swimming pool
- Outdoor pool
All 53 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Meeting/banquet facilities
- Dry cleaning
- Currency exchange
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shuttle service (additional charge)
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Fruits
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Security alarm
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM – 10:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
The cleanliness was mentioned positively, but some guests noted issues with room amenities and maintenance.
- Service8.7
Numerous reviews highlighted the friendliness and helpfulness of the staff, particularly the male day manager.
- Location8.7
Several guests mentioned that the hotel is conveniently located near the airport and attractions.
- Room Quality7.2
While some guests appreciated the interior design and comfort, there were complaints about missing amenities.
- Amenities6.7
Reviews indicate a lack of basic amenities such as toiletries and issues with in-room appliances.
- Value for Money7.7
Overall perceived value is acceptable, considering the location and service quality.
- Food and Beverage6.7
Disappointment reported regarding breakfast options and preparation; cold options were not satisfactory.
- Overall Experience7.2
Mixed feelings due to service and location but marred by significant issues with room and food.