Cancún Location
Situated in the vibrant city of Cancún, the hotel offers easy access to local attractions and a lively neighborhood atmosphere.
1 / 56
Cancún, MX
The Grand Oasis Cancun - All Inclusive
Blvd. Kukulcan, Km. 16.5
4 stars · Guest score 6.4/10
About this hotel
Luxurious All-Inclusive Entertainment Resort Spectacular Views Indulge in breathtaking views of the gardens or sea from every room, equipped with modern amenities for your comfort. Gourmet Dining and Vibrant Nightlife Savor a variety of culinary delights at 8 restaurants and 9 bars, offering everything from Mexican cuisine to sushi. After dinner, enjoy live shows, music festivals, and unwind at the nightclub. Endless Activities and Services From the spa and tennis courts to the outdoor pool and private beach, there's something for everyone. Let our multilingual staff assist you in planning excursions and making your stay unforgettable. Book now to experience the ultimate in luxury and entertainment at Grand Oasis Cancun!
Highlights
Guest Comfort
Enjoy modern amenities and attentive multilingual staff dedicated to making your stay relaxing and memorable.
Dining & Amenities
Dine at 8 diverse restaurants and unwind at 9 bars, with spectacular views and entertainment options on site.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Pool with view
- Pool bar
All 91 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Bar
- Fax/photocopying
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Children's playground
- Dry cleaning
- Massage services
- Games room
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Billiards
- Daily housekeeping
- Designated smoking area
- Beachfront
- Concierge service
- Grocery deliveries
- ATM/cash machine on site
- Water sport facilities on site
- Indoor play area
- Private beach area
- Evening entertainment
- Kids' club
- Nightclub/DJ
- Entertainment staff
- Paid WiFi
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Tennis equipment
- Manicure
- Pedicure
- Fitness classes
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.5
Several guests report poor pool maintenance and 'dense'/unclean pool water; cleanliness around pools is a notable negative.
- Service5.0
Mixed but leaning negative: guests mention lack of attention for anniversary requests, no help with luggage, unresponsive reservation chat and poor frontline assistance.
- Location9.0
Positive comments about views, beach and general setting; some access issues (taxi/Uber restrictions) but overall location and scenery are strengths.
- Room Quality8.0
Guests praise the room comfort and hotel infrastructure; rooms and pools are highlighted as positives in multiple reviews.
- Amenities5.5
Variety of venues available is noted positively, but practical amenities are lacking (no umbrellas/shade, limited bar/club hours, missing basic items like toothbrush when requested).
- Value for Money6.7
Mixed perception: some enjoyed past experiences but current closures/extra charges (e.g., for missed restaurant reservations) and service gaps reduce perceived value.
- Food and Beverage4.5
Several reports of poor buffet quality and bad cocktails, though a few guests praised specific meals; overall F&B sentiment is negative.
- Overall Experience8.0
Overall mixed but with meaningful positives (family atmosphere, infrastructure, views) tempered by service, F&B and pool cleanliness issues; guests feel the experience has declined compared to earlier visits.
Guest reviews
The place looks very nice from the outside, but the truth is that the facilities lack maintenance, the staff is always angry or upset about something, this is my second time at this hotel and this time my experience was very different from the first time
The place looks very nice from the outside, but the truth is that the facilities lack maintenance, the staff is always angry or upset about something, this is my second time at this hotel and this time my experience was very different from the first time
They have a kids' club but the staff are very unwilling, terrible service, with the heat they make the kids run around in the sun, they force you to go every hour or else you get fined, we were at the hotel for an event and had to keep going out all the time, we explained our situation to the supervisors and asked if they could message us if we needed to go and not insist when we were right there. The supervisors always responded poorly
It's a good location, the hotel is big and allows you to move between spaces, very good employee attention
It's a good location, the hotel is big and allows you to move between spaces, very good employee attention
Many restaurants closed, the room, although purchased with an ocean view, had a partial view because the palm trees covered most of it, they are skimping on the snacks, no more guacamole, the area that offered ceviche and cocktails is gone, the area that had chicken tenders now only has fries, nachos, and hot dogs, they isolated several sections for access only to higher categories, the elevator constantly failing, and when it's not, it takes forever to arrive, my dad uses a cane and therefore couldn't go up or down the stairs to the fourth floor where we were, so he had to wait for the only elevator to come