Mandalay Bay Resort And Casino

About this hotel

Luxurious Spa Experience Pamper yourself with a visit to the spa, offering massages, body treatments, and facials. The outdoor swimming pools and spa tubs provide the perfect relaxation before hitting the casino. Dining and Entertainment Galore Indulge in American cuisine at STRIPSTEAK or opt for room service while enjoying 11 bars/lounges and poolside drinks. With 18 restaurants and 3 coffee shops/cafes on-site, culinary delights await. Convenience and Comfort Featuring 3209 well-appointed guestrooms, this resort offers top-notch amenities like a business center, express check-in/out, and ample event spaces. Enjoy cable TV, deep soaking bathtubs, and designer toiletries, ensuring a comfortable stay. Embark on a luxurious escape at Mandalay Bay Resort And Casino - where relaxation and entertainment harmonize effortlessly.

Highlights

Facilities

• Wheelchair accessible parking
• Self parking (surcharge)
• Pool cabanas (surcharge)
• Pool sun loungers
• Covered parking
• Wheelchair-accessible van parking
• Heated pool

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

11:00 AM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property will place a credit card or debit card authorization at check-in for the general deposit. Credit card funds are released by domestic banks within 7 days after check-out. Credit card funds are released by international banks within 30 days after check-out. Additional delays may apply for debit cards.

House rules

What's nearby

• Las Vegas Strip0.1 km
• Fountains of Bellagio3.6 km
• High Roller (The LINQ Observation Wheel)3.3 km
• Harry Reid International Airport (LAS)4.0 km
• Fremont Street Experience8.0 km
• Red Rock Canyon National Conservation Area23 km
• Hoover Dam55 km
• MGM Grand Monorail Station (Las Vegas Monorail)1.2 km
• The Neon Museum6.0 km

Accessibility

0 accessibility score

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.4

  The hotel felt outdated and the items were dusty, contributing to a perception of neglect.

• Service9.9

  Standard service for a hotel of this rating; however, issues in receiving assistance were noted.

• Location7.9

  The hotel is at the beginning of the Strip, making it feel secluded and inconvenient for tourists.

• Room Quality7.9

  The room felt outdated except for the bathroom update; lacked a microwave or refrigerator.

• Amenities7.4

  Limited amenities including a vending machine instead of a fridge; services were lacking.

• Value for Money8.4

  Overcharged for parking and felt like a nickel-and-diming experience; not up to expectations for luxury.

• Food and Beverage9.4

  Not explicitly mentioned; assumed standard quality for this hotel tier.

• Overall Experience8.9

  The experience was disappointing overall, making it unlikely to return to this hotel.

Guest reviews

As a family, we chose this hotel primarily for the pool. Sadly, both the wave pool and lazy river were very cold. On top of that you have to pay to use an inner tube in the lazy river. And the pool had the smallest waves I’ve ever seen in a wave pool. It was not even fun. Our check-in was delayed 90 minutes only to find the room was on the third floor with the view of a roof with an air conditioning unit and a satellite dish. As well as trash laying on the roof. We were given a $75 food and credit bill to make up for the long wait check-in, but it wasn’t added to our check out bill so we now have to deal with that. There are so many great hotels on the strip. Considering Mandalay Bay is definitely not convenient, I would never stay here again especially for the use of their pool.

As a family, we chose this hotel primarily for the pool. Sadly, both the wave pool and lazy river were very cold. On top of that you have to pay to use an inner tube in the lazy river. And the pool had the smallest waves I’ve ever seen in a wave pool. It was not even fun. Our check-in was delayed 90 minutes only to find the room was on the third floor with the view of a roof with an air conditioning unit and a satellite dish. As well as trash laying on the roof. We were given a $75 food and credit bill to make up for the long wait check-in, but it wasn’t added to our check out bill so we now have to deal with that. There are so many great hotels on the strip. Considering Mandalay Bay is definitely not convenient, I would never stay here again especially for the use of their pool.

Pools are cold, small, extremely crowded with children, no working hot tubs, no bubbles, one with bubbles was very small and there was no room because children were cold and stayed in the hot tub. It was filled to the brim. The lazy river only has one option for the tubes- buying them at the gift shop for $30 each. The wave pool had only ONE wave, it was very small and disappointing. These amenities are mostly used for parents to babysit their children while those gamble. If you need a lavish experience- it is not the choice.

Pools are cold, small, extremely crowded with children, no working hot tubs, no bubbles, one with bubbles was very small and there was no room because children were cold and stayed in the hot tub. It was filled to the brim. The lazy river only has one option for the tubes- buying them at the gift shop for $30 each. The wave pool had only ONE wave, it was very small and disappointing. These amenities are mostly used for parents to babysit their children while those gamble. If you need a lavish experience- it is not the choice.

Nice but quite expensive. You will need to pay extra if you want to use the mini fridge. Watch out for resort fees that are in addition to your room rate and taxes. I didn't use anything to trigger this fee and, therefore waiting for my $300 refund. It's been almost 30 days. After reaching out, they indicate this refund could be 30-45 days, which is excessive IMO

Nice but quite expensive. You will need to pay extra if you want to use the mini fridge. Watch out for resort fees that are in addition to your room rate and taxes. I didn't use anything to trigger this fee and, therefore waiting for my $300 refund. It's been almost 30 days. After reaching out, they indicate this refund could be 30-45 days, which is excessive IMO

We paid days ahead of time for late checkout and the process to confirm checkout time was exhausting affair on our last day in Vegas souring the experience. The phone in our room did not work so we could not call the front desk. The line at the front desk was 20-40 people deep at all times. We tried calling from our cell phones only to be put on hold for over an hour with no one answering or hung up on. finally, we got through to someone via chat and they confirmed 3:00. At 2:30, I get a call while gambling at one of your craps tables wondering rudely why I hadn’t checked out. I explained I purchased late Checkout in advance and they claimed they couldn’t see it. For guests who spent a not insignificant amount of money at your hotel, this felt like a let down in the great customer service we have come to expect from MGM.

We paid days ahead of time for late checkout and the process to confirm checkout time was exhausting affair on our last day in Vegas souring the experience. The phone in our room did not work so we could not call the front desk. The line at the front desk was 20-40 people deep at all times. We tried calling from our cell phones only to be put on hold for over an hour with no one answering or hung up on. finally, we got through to someone via chat and they confirmed 3:00. At 2:30, I get a call while gambling at one of your craps tables wondering rudely why I hadn’t checked out. I explained I purchased late Checkout in advance and they claimed they couldn’t see it. For guests who spent a not insignificant amount of money at your hotel, this felt like a let down in the great customer service we have come to expect from MGM.

Everything takes a lot of time and cost a lot. Old room with old towels. Unauthorized charges to my room. I am sure you can fix them, but it will take 50 minutes of your day. Misleading survey.

Everything takes a lot of time and cost a lot. Old room with old towels. Unauthorized charges to my room. I am sure you can fix them, but it will take 50 minutes of your day. Misleading survey.

TERRIBLE PLACE! I will never go back. While the hotel is clean and modern, guests are treated like cattle. Nickel and dime you for everything. Example, you can buy a bottle of water at the vending machine in the hotel for $3.00; when you take that bottle of water to the pool, they pour it out and expect you to pay $8.00 for another bottle of water. The pools are beautiful, but so crowded and oversold that if you are not at the pool when it opens at 8:00 a.m. forget it. You will NOT find a chair to sit in. Forget about the lazy river. You have to pay $30.00 in the gift shop for an intertube. Any guest that won't pay for a float can just walk around and around in the lazy river. The people that paid for floats just bang into the people walking in the river. It is insane. The food you can purchase is poor and out of sight expensive. If you were lucky enough to find a chair, no one will serve you because there are 2000 people there and about four servers. I will never come back to Mandalay Bay. I did not feel welcome or appreciated.

TERRIBLE PLACE! I will never go back. While the hotel is clean and modern, guests are treated like cattle. Nickel and dime you for everything. Example, you can buy a bottle of water at the vending machine in the hotel for $3.00; when you take that bottle of water to the pool, they pour it out and expect you to pay $8.00 for another bottle of water. The pools are beautiful, but so crowded and oversold that if you are not at the pool when it opens at 8:00 a.m. forget it. You will NOT find a chair to sit in. Forget about the lazy river. You have to pay $30.00 in the gift shop for an intertube. Any guest that won't pay for a float can just walk around and around in the lazy river. The people that paid for floats just bang into the people walking in the river. It is insane. The food you can purchase is poor and out of sight expensive. If you were lucky enough to find a chair, no one will serve you because there are 2000 people there and about four servers. I will never come back to Mandalay Bay. I did not feel welcome or appreciated.

I never take the time to write reviews unless the experience it top notch or the opposite. In this case, it is the latter. When we arrived and checked in, we left our vehicle at valet and went to the receptionist. Mind you, it was 2:30pm and our room was not available yet, despite the website saying check in is at 3pm. Which is fine. We were told we’d receive a text once our room was ready. Then, they proceeded to tell us that we’d be staying at the W, next door, and if we want to move our vehicle, we can take it there ourselves. The receptionist also told us we can leave our luggage at bell hop right next to them, and that the would take out luggage to our room once we have that available. We did just that. Instead of moving our car, we decided to take a walk since it had been a long trip. Hours passed and no text message. We finally called the hotel (which I’ll tell you is an undertaking in itself to get a hold of someone) and they mentioned our room was ready and a text had been sent. No text was received. When we finally got to the room, at the W (which is where they switched us to from my original Mandalay Bay reservation), I called bell hop. The W bell hop had never received my items from the Mandalay bell hop and i would have to wait 30 minutes until my items arrived. The entire check in process was a nightmare and the most complex process I’ve experienced. The room itself was basic. Two of the phones in the room - one didn’t work at all; and the other you could barely hear out of, and when you used speaker, it just made a bunch of noise. The hotels alright, but the service needs some vast improvement. I personally would have stayed elsewhere, but I heard this was really one of the only ones that were kid friendly. So choices were limited.

I never take the time to write reviews unless the experience it top notch or the opposite. In this case, it is the latter. When we arrived and checked in, we left our vehicle at valet and went to the receptionist. Mind you, it was 2:30pm and our room was not available yet, despite the website saying check in is at 3pm. Which is fine. We were told we’d receive a text once our room was ready. Then, they proceeded to tell us that we’d be staying at the W, next door, and if we want to move our vehicle, we can take it there ourselves. The receptionist also told us we can leave our luggage at bell hop right next to them, and that the would take out luggage to our room once we have that available. We did just that. Instead of moving our car, we decided to take a walk since it had been a long trip. Hours passed and no text message. We finally called the hotel (which I’ll tell you is an undertaking in itself to get a hold of someone) and they mentioned our room was ready and a text had been sent. No text was received. When we finally got to the room, at the W (which is where they switched us to from my original Mandalay Bay reservation), I called bell hop. The W bell hop had never received my items from the Mandalay bell hop and i would have to wait 30 minutes until my items arrived. The entire check in process was a nightmare and the most complex process I’ve experienced. The room itself was basic. Two of the phones in the room - one didn’t work at all; and the other you could barely hear out of, and when you used speaker, it just made a bunch of noise. The hotels alright, but the service needs some vast improvement. I personally would have stayed elsewhere, but I heard this was really one of the only ones that were kid friendly. So choices were limited.

Great stay! The room was spacious and the staff was helpful! Thank you to Michael who helped us and even upgraded our room! The wave pool was a blast for my nieces and we had a wonderful time exploring. Would definitely stay here again!

Great stay! The room was spacious and the staff was helpful! Thank you to Michael who helped us and even upgraded our room! The wave pool was a blast for my nieces and we had a wonderful time exploring. Would definitely stay here again!