Riu Plaza London The Westminster

About this hotel

Modern Amenities and Features The Westminster London, Curio Collection by Hilton offers a modern fitness centre, stylish cocktail bar, and flat screen TVs in every room. Enjoy the convenience of free WiFi and Pimlico Underground Station within walking distance. Dining Options Indulge in a culinary experience at Westminster Bar & Grill, serving breakfast, lunch, dinner, and drinks. For a quick bite or beverage, visit Westminster Café offering a variety of hot drinks, juices, sandwiches, and snacks throughout the day. Convenience and Services With floor-to-ceiling windows, air-conditioning, work desk, minibar, and 24-hour room service, every guest's comfort is ensured. Benefit from modern décor, a 24-hour front desk, and concierge services for a seamless stay. Book now to experience the vibrant Westminster and its iconic attractions just minutes away!

Highlights

Facilities

• Parking
• Private parking

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

What's nearby

• Houses of Parliament / Big Ben0.4 km
• Westminster Abbey0.5 km
• Buckingham Palace0.9 km
• Tate Britain0.2 km
• London Eye0.7 km
• Victoria Station0.9 km
• National Gallery (Trafalgar Square)1.4 km
• London Heathrow Airport (LHR)24 km
• St James's Park0.8 km
• Covent Garden1.6 km

Accessibility

66.57 accessibility score

• Ramp access
• Level entrance
• Hearing-accessible reception
• Wheelchair-accessible reception
• Wheelchair-accessible restaurant
• Accessible lifts
• Wheelchair-accessible parking
• Cane accessible
• Elderly accessible
• Electric wheelchair accessible
• Hearing accessible
• Wheelchair accessible

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.8

  Mentioned issues with hygiene and stained towels.

• Service9.7

  Consistently described as friendly and welcoming.

• Location9.8

  Locations praised for convenience and proximity to attractions.

• Room Quality8.7

  Some rooms cramped and issues with organization noted.

• Amenities9.2

  Standard amenities with mixed reviews on specific offerings.

• Value for Money9.2

  Mixed direction on value, especially with the restaurant experience.

• Food and Beverage8.3

  Mentioned disappointment with food quality at the restaurant.

• Overall Experience10.0

  Overall experience highly rated by most reviewers.

Guest reviews

Lovely hotel, had everything we needed for the one night. Be careful with the shower, the water leaks out from under the door, don’t put anything near there you wouldn’t want to get wet! Make sure you take a form of photo ID, I didn’t realise you would need it. Breakfast was really nice, plenty of choice and the restaurant is huge so plenty of space no matter what time you go.

Lovely hotel, had everything we needed for the one night. Be careful with the shower, the water leaks out from under the door, don’t put anything near there you wouldn’t want to get wet! Make sure you take a form of photo ID, I didn’t realise you would need it. Breakfast was really nice, plenty of choice and the restaurant is huge so plenty of space no matter what time you go.

This is the worst hotel I’ve ever stayed at, and we’ve stayed at many many hotels around the world. The only thing going for it is the location and breakfast. We found the staff to be extremely rude and unhelpful, we had multiple stays in a matters of weeks with them and if we hadn’t of pre paid we would have cancelled our booking after the 1 st stay. The rooms are tidy but there is nothing in the room but a bed and a chair. I’m sorry this is classed as a 4.5 star hotel they don’t even have a restaurant and the bar is a little cafe outside which charge £9 for 2 small bottles of water !!!! My husband was having a shower (pretty crappy shower, great if you have disabilities) and the entire bathroom flooded. There is no shower stall It’s open with a curtain that doesn’t even reach the floor. The tap In the tiny sink had to be held up with one hand whilst trying to get your hands washed We had a 3 day get away and we were booked to come back and we asked them if they would store our larger bags for us if possible, we were told nope it can’t happen, so we had to spend another £50 to store our bags at a storage place, maybe I’m being unreasonable but if we had had 3 stays in a short time each for between 2-4 days each stay that maybe they would be a little accommodating in helping us. There is limited places to sit and relax unless you sit outside on the kerb. We stayed at the RIU in Dublin and it was fantastic, the staff, the bar, the restaurant the rooms where all lovely Such a shame that the RIU Westminster couldn’t be like them. I’m not one to write a review but I wanted to warn anyone thinking of staying here to reconsider and maybe find a better 4.5 star hotel which actually looks after their patrons

This is the worst hotel I’ve ever stayed at, and we’ve stayed at many many hotels around the world. The only thing going for it is the location and breakfast. We found the staff to be extremely rude and unhelpful, we had multiple stays in a matters of weeks with them and if we hadn’t of pre paid we would have cancelled our booking after the 1 st stay. The rooms are tidy but there is nothing in the room but a bed and a chair. I’m sorry this is classed as a 4.5 star hotel they don’t even have a restaurant and the bar is a little cafe outside which charge £9 for 2 small bottles of water !!!! My husband was having a shower (pretty crappy shower, great if you have disabilities) and the entire bathroom flooded. There is no shower stall It’s open with a curtain that doesn’t even reach the floor. The tap In the tiny sink had to be held up with one hand whilst trying to get your hands washed We had a 3 day get away and we were booked to come back and we asked them if they would store our larger bags for us if possible, we were told nope it can’t happen, so we had to spend another £50 to store our bags at a storage place, maybe I’m being unreasonable but if we had had 3 stays in a short time each for between 2-4 days each stay that maybe they would be a little accommodating in helping us. There is limited places to sit and relax unless you sit outside on the kerb. We stayed at the RIU in Dublin and it was fantastic, the staff, the bar, the restaurant the rooms where all lovely Such a shame that the RIU Westminster couldn’t be like them. I’m not one to write a review but I wanted to warn anyone thinking of staying here to reconsider and maybe find a better 4.5 star hotel which actually looks after their patrons

Overall a great stay, centrally located and near most things. Room was very large for London which was great and the view was good. Would highly recommend

Overall a great stay, centrally located and near most things. Room was very large for London which was great and the view was good. Would highly recommend

This was my first stay at the Hotel Riu Plaza London The Westminster, and overall, I found the hotel to be pleasant and accommodating. From the moment we arrived, the lobby staff were friendly, helpful, and sociable. The check-in process was quick and efficient. Although we arrived before our room was ready, the staff gladly stored our luggage so that we could begin enjoying London without having to carry our bags around. Our room was on the smaller side, but it was perfectly adequate for our stay. It included a small refrigerator, the air conditioning worked very well, and there was always plenty of hot water. Overall, the room was comfortable and met our needs. Breakfast was average, with a decent selection but nothing particularly extraordinary. One suggestion I would make is to offer mimosas during breakfast, even if they are available for an additional charge. As someone who enjoys a mimosa with breakfast while on vacation, I would have happily paid separately for one. Unfortunately, I did have one uncomfortable experience during breakfast that I feel is worth mentioning. An employee repeatedly hovered around my guest and me while we were eating and remained nearby until we finished. What made the situation particularly noticeable was that the same level of attention was not given to a white family of four seated nearby who had finished their meal before we did. As people of color, we could not help but feel singled out by the difference in treatment. I cannot speak to the employee’s intentions, but the experience made us uncomfortable and gave us the impression that we were being watched more closely than other guests. Perhaps additional training regarding consistent and equitable treatment of all guests would be beneficial. That experience aside, the remainder of our stay was pleasant. The hotel is comfortable, the lobby staff made a very positive impression, and I appreciated the overall service we received. I would stay at the Hotel Riu Plaza London The Westminster again on a future visit to London. I simply hope that management takes concerns such as this seriously so that every guest feels equally welcomed and comfortable throughout their stay.

This was my first stay at the Hotel Riu Plaza London The Westminster, and overall, I found the hotel to be pleasant and accommodating. From the moment we arrived, the lobby staff were friendly, helpful, and sociable. The check-in process was quick and efficient. Although we arrived before our room was ready, the staff gladly stored our luggage so that we could begin enjoying London without having to carry our bags around. Our room was on the smaller side, but it was perfectly adequate for our stay. It included a small refrigerator, the air conditioning worked very well, and there was always plenty of hot water. Overall, the room was comfortable and met our needs. Breakfast was average, with a decent selection but nothing particularly extraordinary. One suggestion I would make is to offer mimosas during breakfast, even if they are available for an additional charge. As someone who enjoys a mimosa with breakfast while on vacation, I would have happily paid separately for one. Unfortunately, I did have one uncomfortable experience during breakfast that I feel is worth mentioning. An employee repeatedly hovered around my guest and me while we were eating and remained nearby until we finished. What made the situation particularly noticeable was that the same level of attention was not given to a white family of four seated nearby who had finished their meal before we did. As people of color, we could not help but feel singled out by the difference in treatment. I cannot speak to the employee’s intentions, but the experience made us uncomfortable and gave us the impression that we were being watched more closely than other guests. Perhaps additional training regarding consistent and equitable treatment of all guests would be beneficial. That experience aside, the remainder of our stay was pleasant. The hotel is comfortable, the lobby staff made a very positive impression, and I appreciated the overall service we received. I would stay at the Hotel Riu Plaza London The Westminster again on a future visit to London. I simply hope that management takes concerns such as this seriously so that every guest feels equally welcomed and comfortable throughout their stay.

In general, I would say that this hotel is decent for a stay in London if their service were more customer-centric. Our room was far from perfect: there was mold next to the shower, and the wood next to the shower was swollen as well. The sink had green algae and was broken. During breakfast, we asked for a gluten-free brownie. It didn’t taste well, and when checking the expiration date, we discovered that the brownie was already expired for two days. The taste might not be due to the expiration, but a hotel (and certainly not a 4* hotel) shouldn’t serve expired food to customers. These issues were discussed with the hotel staff. They direct you to a general email address for complaints. In return for these inconveniences, we were offered 1500 RIU Class points. To be honest, I don’t think this is fair compensation. When you book directly via Riu, you would think they appreciate this more and would offer a compensation in the currency (money) you paid, not in some virtual points which in the real world don’t have value. I asked to be compensated in the currency of our booking, but sadly enough, the helpdesk employee again replied that the points are the only way they can compensate. So in short: we would think twice about booking this hotel again. Be aware that some rooms in RIU are outdated and need maintenance, check expiration dates on the gluten-free food, and place your booking via a third party like Booking.com since you will be compensated in a correct way and not in a virtual currency that has no real value. The complaints handling is a joke for these serious mistakes.

In general, I would say that this hotel is decent for a stay in London if their service were more customer-centric. Our room was far from perfect: there was mold next to the shower, and the wood next to the shower was swollen as well. The sink had green algae and was broken. During breakfast, we asked for a gluten-free brownie. It didn’t taste well, and when checking the expiration date, we discovered that the brownie was already expired for two days. The taste might not be due to the expiration, but a hotel (and certainly not a 4* hotel) shouldn’t serve expired food to customers. These issues were discussed with the hotel staff. They direct you to a general email address for complaints. In return for these inconveniences, we were offered 1500 RIU Class points. To be honest, I don’t think this is fair compensation. When you book directly via Riu, you would think they appreciate this more and would offer a compensation in the currency (money) you paid, not in some virtual points which in the real world don’t have value. I asked to be compensated in the currency of our booking, but sadly enough, the helpdesk employee again replied that the points are the only way they can compensate. So in short: we would think twice about booking this hotel again. Be aware that some rooms in RIU are outdated and need maintenance, check expiration dates on the gluten-free food, and place your booking via a third party like Booking.com since you will be compensated in a correct way and not in a virtual currency that has no real value. The complaints handling is a joke for these serious mistakes.

This hotel is in a great spot for walking to many places of interest, the rooms are a bit small and the corridors are very dark, the breakfast was very good in a massive area on the 1st floor, I paid for parking and it was £40 for 24 hours when you turn up and the parking is very tight We had a nice stay the weather was good

This hotel is in a great spot for walking to many places of interest, the rooms are a bit small and the corridors are very dark, the breakfast was very good in a massive area on the 1st floor, I paid for parking and it was £40 for 24 hours when you turn up and the parking is very tight We had a nice stay the weather was good

Have stayed in this hotel before under previous ownership as it offers an excellent night's sleep. Disappointed that the restaurant is no longer open in the evening nor is the bar. The coffee shop downstairs is now the Lobby Bar. Not an issue in the summer but having to go out for food in the winter will be a bit annoying. Hotel now feels a bit lifeless I’m afraid but you will get a decent sleep.

Have stayed in this hotel before under previous ownership as it offers an excellent night's sleep. Disappointed that the restaurant is no longer open in the evening nor is the bar. The coffee shop downstairs is now the Lobby Bar. Not an issue in the summer but having to go out for food in the winter will be a bit annoying. Hotel now feels a bit lifeless I’m afraid but you will get a decent sleep.

I would like to especially thank the hostess Thea who helped me a lot and was listening. She saw my difficulty speaking English she did not hesitate to translate on her cell phone in French so that I could understand, thanks to her. I would like to thank all the staff and the breakfast staff for their work and their application

I would like to especially thank the hostess Thea who helped me a lot and was listening. She saw my difficulty speaking English she did not hesitate to translate on her cell phone in French so that I could understand, thanks to her. I would like to thank all the staff and the breakfast staff for their work and their application