Hotel Hetman

About this hotel

Convenient Location Hotel Hetman, a 3-star gem, is perfectly situated less than 2 km from Warsaw's top attractions like the Old Town and National Stadium. With the Dworzec Wilenski metro station a mere 150 meters away, exploring the city is a breeze. Comfortable Rooms Each classically furnished room at Hetman offers modern amenities including a TV with satellite channels, air conditioning, and a private bathroom. Guests can also enjoy a tea and coffee making set for a cozy stay. Exceptional Services Experience top-notch service with a 24-hour front desk, luggage storage, and laundry facilities. Start your day right with a delicious buffet breakfast. Don't miss the chance to visit nearby landmarks such as St Florian Cathedral and the Warsaw Zoo. Book your stay at Hotel Hetman now for a memorable experience in Warsaw!

Facilities

• Parking
• Private parking
• Parking garage

Check-in & checkout

Check-in

02:00 PM – 11:30 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.1

  Several reviews mentioned issues with cleanliness, including dirt and cobwebs in the corners.

• Service9.6

  Positive mentions of friendly staff and good service experiences.

• Location9.1

  Good location close to public transport, though some reviews noted distances.

• Room Quality7.6

  Several complaints about heating issues and room amenities.

• Amenities9.1

  Standard amenities were available; however, no specific positives or negatives mentioned for this category.

• Value for Money9.6

  Good value noted for the price, particularly in spacious rooms.

• Food and Beverage9.1

  Breakfast received praise for variety and quality.

• Overall Experience9.1

  Mixed feelings with some enjoyable aspects but significant complaints about heating and cleanliness.

Guest reviews

The hotel itself is fine, the bed is okay, there is a fridge in the room, and water is available on the floors. However, I am forced to significantly lower the rating due to the behavior of the man at the reception, who cannot behave professionally or responsibly.

The hotel itself is fine, the bed is okay, there is a fridge in the room, and water is available on the floors. However, I am forced to significantly lower the rating due to the behavior of the man at the reception, who cannot behave professionally or responsibly.

Earlier, I wrote a message through Booking inquiring about early check-in at 1:00 PM. The lack of response prompted me to call the property on the day of arrival. To my simple question if it was possible, the man nervously replied, 'if the room is available.' I then asked if the room was reserved for me because I was calling on the day of arrival and departures were visible in the system. He replied yes, but if guests check out. I pointed out that since check-out time is at 12:00, there should be no guests. Then he started raising his voice, saying the room still needed to be cleaned. I am used to responsible service (especially since the rate is 400 PLN per night), so I asked (as in most good hotels) if it was possible to clean my room earlier. If he had simply said 'no,' there would have been no further questions. However, he started yelling at me over the phone, repeating that if it's available, it will be possible. I did not receive any specific answer, and I needed to know whether to check out early or not. I don't understand how one can react like this to simple questions. When I arrived, Mr. Grzegorz was at the reception. I'm not sure if it was the same person, but his voice was very similar, with the difference that in person, he was overly nice and helpful. The room itself does not compensate for such a terrible and aggressive treatment of a customer.

Clean comfortable room good location

Clean comfortable room good location

Staff

Staff

Pillow and mattress