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Melbourne, AU
Mercure Melbourne Southbank
Corner Southgate Avenue & Riverside Quay
4 stars · Guest score 8.4/10
About this hotel
Luxurious Accommodation Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning. Convenient Location Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station. Exceptional Services Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark. Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!
Facilities
- Parking
- Accessible parking
- Parking garage
All 44 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Bar
- Facilities for disabled guests
- Meeting/banquet facilities
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Concierge service
- Wine/champagne
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Security alarm
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Accessibility
0 accessibility score
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.8
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
- Service8.8
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
- Location9.3
The location is frequently praised as great, very convenient for accessing city amenities.
- Room Quality7.8
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
- Amenities7.8
Limited mention of amenities, with some requests for additional features like a sauna and pool.
- Value for Money8.3
Noted to be great value for the location, although some mentions of issues could affect perceived value.
- Food and Beverage8.8
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
- Overall Experience8.3
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.