Sherwood Residence

About this hotel

Luxurious 5-Star Apartments with Pool and Free WiFi Spacious Apartments with Modern Amenities: The apartments at Sherwood Residence are beautifully designed with separate living areas, kitchens, flat-screen TVs, and DVD players. The modern décor and private bathrooms with bathtubs and hot showers ensure a comfortable stay for guests. Recreation and Relaxation: Guests can stay active at the fitness centre or unwind in the sauna. The pool offers a refreshing dip, while the currency exchange services and tour desk make exploring the city convenient and hassle-free. Dining at Sherwood Club Restaurant: Indulge in a culinary journey at the on-site restaurant offering a variety of Western and Asian dishes. The perfect spot to enjoy delicious meals during your stay. Experience luxury and convenience at Sherwood Residence - Book your stay now!

Highlights

Facilities

• Parking
• Swimming pool
• Private parking
• Outdoor pool
• Parking garage
• Pool bar
• Swimming pool toys
• Pool cover

Check-in & checkout

Check-in

02:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.4

  Multiple reviews explicitly call the property 'clean', 'clean and comfy' and praise housekeeping; no major cleanliness complaints.

• Service9.9

  Staff repeatedly praised across reviews as welcoming, excellent, friendly and attentive; service consistently noted as a strong point.

• Location9.6

  Location repeatedly described as perfect/central, walkable to attractions with many restaurants, coffee shops and supermarkets nearby.

• Room Quality9.2

  Rooms described as very spacious, luxurious and family-friendly but several guests asked for small updates/refreshes or noted dated decor and a noisy AC in one room.

• Amenities8.6

  Pool, washing machines, games area and gym praised frequently; however Wi‑Fi/internet problems and at least one report of the pool not operating reduce this score slightly.

• Value for Money8.8

  Many guests said the apartments offered excellent value and large space for families, but complaints about expensive breakfast, high transfer fees and a payment/booking hassle lowered perceived value.

• Food and Beverage7.6

  Food feedback is mixed: several guests praised the breakfast and room service, but there are multiple strong complaints about poor breakfast quality (eggs) and limited options for food intolerances.

• Overall Experience9.7

  Overall sentiment is very positive — guests recommend the property, many would stay again and highlight the spacious apartments, excellent staff, location and facilities despite some specific issues.

Guest reviews

It is a beautiful hotel, the rooms were very spacious and very clean (allergy-friendly), the room facilities were excellent, the entire staff was always very friendly and accommodating, the pool was sufficiently large and the gym was very well equipped. We received a free upgrade of our rooms, so we had even more space available. The location was very good, with nice cafes and restaurants as well as several shopping options in the immediate vicinity. The post office, the war museum, and other tourist facilities were within easy walking distance. The restaurant in the hotel is highly recommended, the restaurant staff is very attentive and accommodating. Overall, a truly very pleasant stay.

It is a beautiful hotel, the rooms were very spacious and very clean (allergy-friendly), the room facilities were excellent, the entire staff was always very friendly and accommodating, the pool was sufficiently large and the gym was very well equipped. We received a free upgrade of our rooms, so we had even more space available. The location was very good, with nice cafes and restaurants as well as several shopping options in the immediate vicinity. The post office, the war museum, and other tourist facilities were within easy walking distance. The restaurant in the hotel is highly recommended, the restaurant staff is very attentive and accommodating. Overall, a truly very pleasant stay.

It is a beautiful hotel, the rooms were very spacious and very clean (allergy-friendly), the room facilities were excellent, the entire staff was always very friendly and accommodating, the pool was sufficiently large and the gym was very well equipped. We stayed at this hotel twice, as we were on a week-long tour in between. Each time we received a free upgrade of our rooms, so we had even more space available than planned. Because our flight was in the late evening, we asked for a later check-out on the last day. This was easily possible, and we were only charged half of the room rate for that day. The location was very good, with nice cafes and restaurants as well as several shopping options in the immediate vicinity. The post office, the war museum, and other tourist facilities were within easy walking distance. The restaurant in the hotel is highly recommended, the restaurant staff is very attentive and accommodating. Overall, a truly very pleasant stay. We will definitely come back.

It is a beautiful hotel, the rooms were very spacious and very clean (allergy-friendly), the room facilities were excellent, the entire staff was always very friendly and accommodating, the pool was sufficiently large and the gym was very well equipped. We stayed at this hotel twice, as we were on a week-long tour in between. Each time we received a free upgrade of our rooms, so we had even more space available than planned. Because our flight was in the late evening, we asked for a later check-out on the last day. This was easily possible, and we were only charged half of the room rate for that day. The location was very good, with nice cafes and restaurants as well as several shopping options in the immediate vicinity. The post office, the war museum, and other tourist facilities were within easy walking distance. The restaurant in the hotel is highly recommended, the restaurant staff is very attentive and accommodating. Overall, a truly very pleasant stay. We will definitely come back.

I liked the stylish interior, particularly the lobby and its beautiful decor.

I liked the stylish interior, particularly the lobby and its beautiful decor.

We specifically booked and prepaid for a Two-Bedroom Premier with Balcony because that room and balcony configuration suited our needs. It was booked months ahead and fully paid approximately 21 days before arrival. On arrival we were allocated a Three-Bedroom apartment instead. My partner checked in while I was at appointments and did not know which room I had booked. I did not see the apartment until later that day. When I raised the issue about 12 hours after check-in, we were told the Three-Bedroom apartment was a complimentary “upgrade” and that we had been randomly selected for it. For us, it was a downgrade. We did not need a third bedroom. The apartment had only a small step-out balcony rather than the balcony configuration we booked, with an outlook over the back of an alley. When we asked to move into the room we had actually booked, we were told it had since been sold because about 12 hours had passed. This confirmed our prepaid room was available when we arrived and could simply have been allocated to us in the first place. High tea was offered as goodwill. We neither wanted it nor had time to use it. A 20% airport-transfer discount was then offered as further goodwill, worth approximately AUD $11. We instead requested a refund of the breakfast we had paid for at check-in, which was refused. We deliberately paid for two full nights despite departing around 5:30pm on day two so we could retain the room until leaving for the airport. Since returning to Australia I have repeatedly sought a reasonable resolution in writing and escalated the complaint to the General Manager. There has been no meaningful response, no attempt at resolution and not even acknowledgement of our subsequent emails. The issue was never whether the replacement apartment was larger. A larger room is not an upgrade when it removes what you deliberately selected and paid for. Based on our experience, we cannot recommend Sherwood Residence.

Very clean big high floor nice view Near museum of war 3 bedrooms family Good service

Very clean big high floor nice view Near museum of war 3 bedrooms family Good service

Need carpet pieces installed, few decorations; it looks empty but very clean

Check-in was fast and they allowed early check-in when the room was ready. Excellent customer service and we loved the steam room and spaces of the unit. We recommended this property to another friend. Definitely will come back to this one. Thank you, all staff!

Check-in was fast and they allowed early check-in when the room was ready. Excellent customer service and we loved the steam room and spaces of the unit. We recommended this property to another friend. Definitely will come back to this one. Thank you, all staff!

Location is amazing. Nice room and great balcony. In the heart of Ben Thanh. Close to everything

Location is amazing. Nice room and great balcony. In the heart of Ben Thanh. Close to everything