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Cancún, MX
Hotel Xbalamqué Boutique & Spa
Av. Yaxchilan No. 31, Centro
3 stars · Guest score 7.1/10
About this hotel
Mayan-Inspired Luxury in Central Cancun Immerse yourself in the enchanting Mayan-style décor at Hotel Xbalamqué Resort & Spa, centrally located in Cancun. Relax by the outdoor pool, indulge in spa treatments, and unwind in rooms equipped with cable TV and air-conditioning. "4 Elementos" Bar and Convenient Amenities Sip on refreshing drinks and savor tasty snacks at the on-site bar, "4 Elementos", or opt for room service for added convenience. Benefit from tour information, car rentals, safes, and WiFi available at the reception for a stress-free stay. Perfect Location for Exploring Explore Cancun effortlessly with the ADO Bus Station nearby and the Hotel Zone just a 5-minute drive away. With Cancún International Airport only 20 minutes away, Hotel Xbalamqué Resort & Spa is your gateway to a memorable vacation. Book your stay now at Hotel Xbalamqué Resort & Spa for an unforgettable Cancun experience!
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
All 77 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Car hire
- Sauna
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Solarium
- Karaoke
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Kid-friendly buffet
- Evening entertainment
- Public Bath
- Outdoor furniture
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Outdoor fireplace
- Fitness/spa locker rooms
- Yoga classes
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Live music/performance
- Themed dinner nights
- Cooking class
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.5
Multiple reviews report foul/musty smells, cockroaches, dingy linens and worn towels; pool water and bathroom soap dispenser odor also mentioned — overall poor cleanliness.
- Service7.8
Several guests praise attentive, friendly reception staff and helpfulness; a few reports of unresponsive staff or poor attention balance this to a generally good but inconsistent service level.
- Location9.0
Consistently noted as a strong point — great location near transport/park and attractive surroundings; many guests explicitly cite location as a reason to return.
- Room Quality5.0
Frequent complaints about room odors, humidity, incorrect bed assignments, lack of in-room phone, poor views and uneven floors — rooms are functional but have notable issues.
- Amenities7.5
Pool and on-site restaurant/coctails are positives and frequently mentioned; some maintenance/cleanliness issues with the pool and facility upkeep lower the score slightly.
- Value for Money8.0
Several guests describe the hotel as inexpensive and good value for the price; basic comfortable offerings make it attractive for budget-conscious stays.
- Food and Beverage7.5
Restaurant and cocktails are praised (good quality and prices at happy hour); breakfast is often liked but occasionally served cold or considered not worth the add-on.
- Overall Experience7.5
Overall mixed-positive: strong location, good price and pleasant restaurant/service in many cases, but recurring cleanliness and room issues temper the overall stay.