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Mumbai, IN
Grand Hotel Mumbai - Ballard Estate, Fort
17, Shri S.R. Marg, Ballard Estate
3 stars · Guest score 7.3/10
About this hotel
Convenient Location Located just a 15-minute walk from the bustling Colaba shopping area and less than 1 km from CST Railway Station, Grand Hotel offers easy access to the heart of the city. Modern Amenities Enjoy a comfortable stay in our air-conditioned guest rooms equipped with a work desk, tea/coffee making facilities, and a flat-screen TV. Stay connected with free Wi-Fi access and unwind in the en suite bathroom with a refreshing shower. Dining Experience Indulge in a culinary journey at Cinnamon Restaurant & Bar, offering a diverse menu of authentic Mughlai, Chinese, and Continental dishes to satisfy your cravings. Experience convenience, comfort, and culinary delights at Grand Hotel. Book your stay now for a memorable experience.
Facilities
- Parking
- Accessible parking
- Street parking
All 65 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Packed lunches
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Special diet menus - on request
- Wheelchair accessible
- Lockers
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.4
Generally described as comfortable and fairly clean by several guests, but some reports of bathrooms needing better cleaning and a mattress that felt too soft.
- Service8.1
Day staff repeatedly praised as friendly, helpful and accommodating (Shyam highlighted); however night duty management had at least one notable failure which reduced confidence at night.
- Location9.2
Consistently lauded as an extraordinary, central location in Old Bombay/Fort area with Victorian surroundings — many guests cited walking access to key sites and an excellent neighbourhood.
- Room Quality7.2
Rooms described as characterful and comfortable by some, but issues noted: mistaken twin-bed assignments, unusable balcony due to AC placement, occasional lack of hot water and a soft mattress causing minor backache.
- Amenities5.5
Amenities received negative mentions — unreliable or almost non-existent WiFi, no in-room boiler control requiring calls for hot water, and limited usable balcony/AC setup.
- Value for Money5.8
Several guests felt the hotel was expensive relative to the service and facilities (explicit comment that it was 'extremely expensive for the service provided').
- Food and Beverage6.8
Breakfast described as basic but plentiful and tasty by multiple guests; however the restaurant service was slow in at least one account (took an hour).
- Overall Experience8.4
Overall stays were described as pleasant and comfortable by many, appreciating location and staff; isolated service and amenity failures (noisy neighbours/night manager, hot water, WiFi) reduced satisfaction for some but did not dominate most reports.