Nearby Attractions
Ideally situated near Hanoi Old City Gate and Hoan Kiem Lake, with a central location that guests praise for easy access to landmarks.
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Hanoi, VN
The West Hotel & Spa
23 Hang Dao, Hoan Kiem, Hanoi
3 stars · Guest score 9.1/10
About this hotel
Luxurious Amenities The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind. Modern Comforts Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property. Convenient Location Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease. Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!
Highlights
Service & Comfort
Friendly, helpful staff complemented by allergen-free rooms and a 24-hour front desk for a smooth stay.
Distinctive Amenities
Luxurious touches and modern comforts include a terrace, air conditioning, free WiFi, and in-room minibars across sampled rooms.
Facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Tour desk
- Soundproof rooms
- Car hire
- Massage services
- Spa/wellness center
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Snack bar
- Wine/champagne
- Airport drop off
- Airport pick up
- Fruits
- Spa/wellness center services
- Beauty Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- CCTV in common areas
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Live music/performance
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.2
Several reviews mentioned issues with cleanliness, including unclean sheets.
- Service10.0
Numerous positive comments about friendly and helpful staff.
- Location9.7
Many reviews highlighted the excellent central location.
- Room Quality8.7
General satisfaction with room quality, though there were some concerns about noise and lack of windows.
- Amenities8.7
Amenities were noted positively, with some mentions of breakfast and free services.
- Value for Money8.7
Room rates were considered a bit steep but overall a fair experience.
- Food and Beverage9.2
Good breakfast selection, though some concerns about freshness in one review.
- Overall Experience9.7
Overall a very positive experience with only minor complaints.