The West Hotel & Spa

About this hotel

Luxurious Amenities The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind. Modern Comforts Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property. Convenient Location Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease. Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Terrace
• Family rooms
• Lift / Elevator
• Laundry
• Luggage storage
• Express check-in/check-out
• Airport shuttle
• Tour desk
• Soundproof rooms
• Car hire
• Massage services
• Spa/wellness center
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Daily housekeeping
• Designated smoking area
• Airport shuttle (additional charge)
• Shuttle service (additional charge)
• Concierge service
• Snack bar
• Wine/champagne
• Airport drop off
• Airport pick up
• Fruits
• Spa/wellness center services
• Beauty Services
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• CCTV in common areas
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Walking tours
• Breakfast takeaway containers
• Key card access
• Bike tours
• Tour/class on local culture
• Live music/performance
• Cooking class

Check-in & checkout

Check-in

02:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.2

  Several reviews mentioned issues with cleanliness, including unclean sheets.

• Service10.0

  Numerous positive comments about friendly and helpful staff.

• Location9.7

  Many reviews highlighted the excellent central location.

• Room Quality8.7

  General satisfaction with room quality, though there were some concerns about noise and lack of windows.

• Amenities8.7

  Amenities were noted positively, with some mentions of breakfast and free services.

• Value for Money8.7

  Room rates were considered a bit steep but overall a fair experience.

• Food and Beverage9.2

  Good breakfast selection, though some concerns about freshness in one review.

• Overall Experience9.7

  Overall a very positive experience with only minor complaints.

Guest reviews

staff were super friendly and accommodating!!

staff were super friendly and accommodating!!

Location

Location

Age of property.

The location is absolutely great 👍... if you're visiting the night market, it's the ideal location.

The location is absolutely great 👍... if you're visiting the night market, it's the ideal location.

Breakfast was very limited. Though I had decided to check in one day before and checkout one day earlier, the hotel wanted me to pay for the additional day. Though I informed them earlier, they were not very convinced as the staff at the front desk kept changing.

We had the best breakfast of our entire trip at this hotel. It is true that there is no window in the room, but the air conditioning and the comfortable mattress make the room really pleasant. The hotel's location is truly its strong point!

We had the best breakfast of our entire trip at this hotel. It is true that there is no window in the room, but the air conditioning and the comfortable mattress make the room really pleasant. The hotel's location is truly its strong point!

The location and the service were very friendly and attentive at all times. The bathroom included a hairdryer.

The location and the service were very friendly and attentive at all times. The bathroom included a hairdryer.

I would not recommend (to say something) going to restaurants suggested by them because the ones they indicated were touristy places and the food was not good at all.

Location was perfect, close to everything, walking distance to the lake, market, and restaurants. The front desk staff were very helpful and accommodating.

Location was perfect, close to everything, walking distance to the lake, market, and restaurants. The front desk staff were very helpful and accommodating.

The friendliness of the staff. They arranged the transfer to the airport for us. Since our flight didn't depart until 23:00, they allowed us to leave our luggage there and stay in a lounge during the hottest hours. Everything was made easy.

The friendliness of the staff. They arranged the transfer to the airport for us. Since our flight didn't depart until 23:00, they allowed us to leave our luggage there and stay in a lounge during the hottest hours. Everything was made easy.