Prime Marrakech Location
Situated just steps from Jamaâ El Fna Square, enjoy easy access to vibrant markets and cultural attractions in the heart of the city.
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Marrakech, MA
Chems Hotel
Avenue Houmane El Fetouaki
4 stars · Guest score 6.6/10
About this hotel
Luxurious 4-Star Accommodation Experience luxury just steps away from Jamaâ El Fna Square at Chems Hotel. Revel in the comfort of a private balcony, LCD TV, and modern decor in every room. Relax by the Poolside Unwind by the outdoor swimming pool or enjoy a delicious meal at the restaurant overlooking the pool and garden. Indulge in a continental breakfast or grab a snack from the pool bar. Convenience at Your Fingertips Stay connected with free Wi-Fi in public areas and take advantage of the private parking. With Marrakesh-Menara Airport nearby, your stay at Chems Hotel is bound to be convenient and memorable. Book your stay now at Chems Hotel and elevate your Marrakesh experience.
Highlights
Comfort and Service
Experience modern decor and private balconies in every room, complemented by attentive service to ensure a relaxing stay.
Poolside Relaxation
Unwind by the outdoor pool, dine at the restaurant overlooking the garden, and enjoy convenient amenities like free Wi-Fi and private parking.
Facilities
- Self parking (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Exercise/lap pool
- Parking
- Swimming pool
All 72 facilities
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Tennis lessons on site
- Beach umbrellas
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Accessible shuttle
- No accessible shuttle
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Hammam
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM – 11:30 PM
- Check-out
- 12:00 PM
House rules
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
FREE
Parking
Free private parking is possible on site (reservation is not needed).
Children and extra bed policy
Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Internet
WiFi is available in public areas and is free of charge.
Pets
Pets are not allowed.
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.9
Multiple reviews mention poor cleanliness, including dirty rooms and lack of basic amenities.
- Service7.4
Some reviews mention indifferent service, but overall adequate for a hotel of this tier.
- Location9.4
Many reviews highlight the good location as a major pro.
- Room Quality5.9
Reviews indicate tired rooms and need for updates, impacting overall judgment.
- Amenities6.4
Facilities such as poor WiFi and cold pools contribute to a below-average rating.
- Value for Money5.9
Guests feel the hotel does not offer good value, citing high price for low quality.
- Food and Beverage5.9
Reviews mention poor breakfast quality and other dining issues.
- Overall Experience6.9
A mixed experience, with some redeeming features but significant drawbacks.
Guest reviews
The location
The location
The antiquity the comfort the staff the cleanliness
I loved it
I loved it
Very good location
Very good location
Not very comfortable, facilities were not great
Good location, friendly staff
Good location, friendly staff
At night strong motorcycle noise and exhaust fumes in the room
Location was good for getting around Marrakesh
Location was good for getting around Marrakesh
No holder for the shower head, room and hotel looks very tired. Uncomfortable bed and could not get much sleep. Staff clearing tables before breakfast/dinner service has finished. WiFi was extremely poor in the room, kept cutting out.
This time a twin room, which we only took at the Chems Hotel to avoid paying cancellation fees. No canal smell in the bathroom. ...
This time a twin room, which we only took at the Chems Hotel to avoid paying cancellation fees. No canal smell in the bathroom. ...
Staff at breakfast. It stands around and sees nothing, no missing forks or coffee spoons and nothing else. A "good morning" only happens if the customers greet first.
I'm considering, but can't find anything .....
I'm considering, but can't find anything .....
We chose this hotel on the recommendation of an acquaintance. At the reception, the staff was not even unfriendly, but simply indifferent. There was no toilet paper or soap in the room. The shampoo was probably from our predecessors, from whenever. These complaints were dealt with after complaints. Furthermore, there was a bad smell in the bathroom, as if there was an open sewer. However it was set up, cleanliness is different. We found hair from previous tenants both in the bed and at the bidet foot.