Nerea Tulum

About this hotel

Luxurious Accommodation and Relaxation Nerea Tulum, located steps away from Tankah Bay Beach in Tulum, offers a luxurious stay with free bikes, private parking, and an outdoor pool. The 4-star hotel boasts a garden, terrace, and a hot tub for ultimate relaxation. Exquisite Dining Experience Indulge in a culinary journey at Nerea Tulum with a restaurant serving Mediterranean, Seafood, and Steakhouse cuisine. Enjoy a delectable à la carte or American breakfast, with options for vegetarian, dairy-free, and vegan guests. Exciting Activities and Scenic Surroundings Explore the beauty of Tulum with activities like snorkeling, canoeing, and cycling, or simply unwind along the picturesque beachfront. Soliman Bay Beach and Tulum Archeological Site are nearby for further exploration. Book your luxurious retreat at Nerea Tulum for a perfect blend of comfort, dining, and adventure.

Highlights

Facilities

• Self parking (surcharge)
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Exercise/lap pool
• Parking
• Swimming pool
• Infinity pool

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.0

  Issues with cleanliness and safety have been mentioned.

• Service10.0

  Friendly and attentive staff highlighted in reviews.

• Location10.0

  Positive mentions regarding proximity to the beach and town.

• Room Quality9.9

  Rooms are described as clean and beautiful.

• Amenities9.0

  Facilities in the room were limited, especially regarding hot water.

• Value for Money9.4

  Expectations for value not fully met due to various issues.

• Food and Beverage7.4

  Food quality and variety were heavily criticized.

• Overall Experience9.9

  Mixed feelings, but some positive experiences noted.

Guest reviews

Friendly staff and good price but restaurant is overpriced a little and food was average. Love their dessert though! We stayed in a beautiful room overlooking the water and got different animal towel designs in our room and loved it. Very clean and attentive and welcoming staff! They upgraded our room to one with a hot tub on the roof. Definitely would book again!

Friendly staff and good price but restaurant is overpriced a little and food was average. Love their dessert though! We stayed in a beautiful room overlooking the water and got different animal towel designs in our room and loved it. Very clean and attentive and welcoming staff! They upgraded our room to one with a hot tub on the roof. Definitely would book again!

I wanted to share my experience regarding Room 105, as it was unfortunately very disappointing. When we arrived, the room was extremely hot. We left the air conditioning running while we were out, but when we returned, the room was still uncomfortably warm. We informed the gentleman at the front desk, and he attempted to help by moving us to Room 5. Unfortunately, that room had a very strong odor of cat urine, making it impossible for me to stay there overnight. As a result, I had to leave and go next door to sleep for a few hours. The most frustrating part of the experience was that management was unable to offer any reimbursement or meaningful assistance regarding the situation. The following morning, I spoke with Luis. While he was courteous and provided me with the supervisor's name, there was ultimately nothing he was able to do to resolve the issue. I hope this matter can be reviewed, as the conditions of both rooms and the lack of resolution made for a very poor guest experience.

I wanted to share my experience regarding Room 105, as it was unfortunately very disappointing. When we arrived, the room was extremely hot. We left the air conditioning running while we were out, but when we returned, the room was still uncomfortably warm. We informed the gentleman at the front desk, and he attempted to help by moving us to Room 5. Unfortunately, that room had a very strong odor of cat urine, making it impossible for me to stay there overnight. As a result, I had to leave and go next door to sleep for a few hours. The most frustrating part of the experience was that management was unable to offer any reimbursement or meaningful assistance regarding the situation. The following morning, I spoke with Luis. While he was courteous and provided me with the supervisor's name, there was ultimately nothing he was able to do to resolve the issue. I hope this matter can be reviewed, as the conditions of both rooms and the lack of resolution made for a very poor guest experience.

The service was exceptional. We were warmly welcomed by the staff and felt right at home immediately. Jesus was incredibly helpful and kind. A wonderful stay!

The service was exceptional. We were warmly welcomed by the staff and felt right at home immediately. Jesus was incredibly helpful and kind. A wonderful stay!

Na

Lovely small boutique hotel. Jesus was great and so helpful!!

Lovely small boutique hotel. Jesus was great and so helpful!!

Restaurant had a very limited menu but I guess to be expected with such a small clientele

Clean room and excellent rain shower. Really enjoyed the fresh food. Super friendly staff with Chef Oscar, Jose, Angie, Miguel at the kitchen and bar. Would definitely book here again.

Clean room and excellent rain shower. Really enjoyed the fresh food. Super friendly staff with Chef Oscar, Jose, Angie, Miguel at the kitchen and bar. Would definitely book here again.

I really enjoyed my stay at Nerea, it was a wonderful experience. The food at the property was absolutely delicious. The team was always attentive to my needs, which made the stay even more special. The kayaking experience was incredible, and the fact that it was complimentary made it even better. We had so much fun. We will definitely be coming back.

I really enjoyed my stay at Nerea, it was a wonderful experience. The food at the property was absolutely delicious. The team was always attentive to my needs, which made the stay even more special. The kayaking experience was incredible, and the fact that it was complimentary made it even better. We had so much fun. We will definitely be coming back.

The included activities, such as kayaking, were truly exceptional and a wonderful added value to our stay. It was an incredible way to relax and fully enjoy such a beautiful and serene setting. The staff was outstanding—always attentive, warm, and genuinely focused on making sure every detail of our stay was perfect. We also took advantage of a massage promotion, and it was absolutely worth it. Our therapist was amazing, and the experience felt unique, relaxing, and deeply rejuvenating. Additionally, the prices are very reasonable compared to other options in the destination, making the overall experience even more enjoyable.

The included activities, such as kayaking, were truly exceptional and a wonderful added value to our stay. It was an incredible way to relax and fully enjoy such a beautiful and serene setting. The staff was outstanding—always attentive, warm, and genuinely focused on making sure every detail of our stay was perfect. We also took advantage of a massage promotion, and it was absolutely worth it. Our therapist was amazing, and the experience felt unique, relaxing, and deeply rejuvenating. Additionally, the prices are very reasonable compared to other options in the destination, making the overall experience even more enjoyable.

Everything was perfect — nothing disappointed us.

Delicious drinks with friendly staff

Delicious drinks with friendly staff