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Tulum, MX
Zamas Hotel
Km 5 Carretera Tulum Boca-Paila
4 stars · Guest score 9/10
About this hotel
Beachfront Paradise in Tulum National Park Thatched Cabins with Tropical Views Experience the charm of colorful thatched cabins overlooking lush gardens or the sea. Each cabin boasts stylish décor with rustic accents, complete with mosquito nets, fans, and a private bathroom. Relax in a hammock on your balcony and soak in the serene surroundings. Relaxation and Excursions Indulge in massages and beauty treatments, or book a local excursion through the hotel's 24-hour reception. Let the staff assist with arranging airport transfers for a seamless travel experience. Explore the nearby Mayan ruins of Tulum or venture to the Sian Ka’an Biosphere Reserve. Convenience and Comfort With an open-air restaurant, free Wi-Fi, and a prime beach location, Zamas Hotel offers the perfect blend of convenience and comfort. Your beachfront retreat awaits – book now for an unforgettable stay!
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Parking garage
- Pet bowls
All 98 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Garden
- Pets allowed
- Laundry
- Fishing
- Cycling
- Airport shuttle
- Safety deposit box
- Bar
- Tour desk
- Ironing service
- Car hire
- Dry cleaning
- Breakfast in the room
- Diving
- Massage services
- Packed lunches
- Games room
- Snorkelling
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Darts
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Beachfront
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Kid meals
- Private beach area
- Evening entertainment
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Fruits
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Manicure
- Pedicure
- Personal trainer
- Hair Salon Services
- Beach
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.0
Multiple reviews cite unpleasant sargassum piled on the beach causing a foul smell and preventing swimming; one guest reported black marks, a leaking toilet and a scorpion in the room—overall cleanliness and beach hygiene are notable negatives.
- Service10.0
Repeated praise for very friendly, attentive and helpful staff; several reviews highlight excellent service that made stays special.
- Location9.8
Consistently praised: beachfront location, great ocean views and proximity to the Sian Ka’an reserve; location is a major positive despite the sargassum issue.
- Room Quality9.6
Many guests describe beautiful, spacious bungalows and large bathrooms; however one detailed negative report mentions rotting wood, cracks and poor construction—overall rooms are mostly very good but with occasional serious defects.
- Amenities9.2
Pool, restaurant, private beach seating and garden are noted as attractive features; a few remarks about pool maintenance and nearby abandoned cabins slightly reduce the score.
- Value for Money7.2
Several guests explicitly call out poor value for the price charged (too expensive for the level of finish and services), including one guest who felt the stay was a major disappointment relative to cost.
- Food and Beverage9.2
Limited direct commentary; restaurant is mentioned positively by some, though one guest noted no breakfast included for the price—overall F&B impressions are generally good but not heavily detailed.
- Overall Experience10.0
Despite the recurring beach/sargassum problem and some isolated severe room issues, the majority of reviews describe a very warm, charming stay with great staff, location and rooms — net experience is highly positive for most guests.