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Nairobi, KE
Cloud Hotel & Suites
Corner of 4th Parklands and Masari Road
4 stars · Guest score 7.1/10
About this hotel
Luxurious Accommodations Experience elegance and comfort in our African-inspired rooms and suites, equipped with modern amenities like flat-screen TVs, air conditioning, and free WiFi. Upgrade to our spacious suites for a separate seating area and stunning city views. Rooftop Dining and Leisure Start your day with a delicious breakfast at our rooftop restaurant overlooking the city, then unwind by the outdoor pool. Explore our additional facilities including a games room, nightclub, and casino for endless entertainment options. Convenient Location and Services Conveniently situated near City Park and Nairobi central, our hotel offers easy access to shopping, dining, and entertainment options. Take advantage of our 24-hour front desk, tour desk, and airport shuttle services for a seamless stay. Book now for an unforgettable stay at Cloud Hotel & Suites!
Facilities
- Parking
- Swimming pool
- Private parking
- Heated pool
- Indoor pool
- Pool cover
All 113 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Casino
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- ATM/cash machine on site
- Lockers
- Toilet with grab rails
- Public transport tickets
- Kid-friendly buffet
- Baby safety gates
- Emergency cord in bathroom
- Nightclub/DJ
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Spa/wellness center services
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Yoga classes
- Fitness classes
- Personal trainer
- Hair Salon Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Temporary art galleries
- Happy hour
- Movie nights
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.5
Mixed comments: several guests report toilets and bathrooms needing maintenance and elevators not well maintained, though some guests specifically call rooms clean.
- Service7.8
Generally praised: multiple mentions of efficient, friendly and helpful staff; one negative report related to billing policy that affected perceived service.
- Location8.3
Consistently positive: many guests highlight the location and ambiance as a strong point.
- Room Quality6.7
Mixed: several positive notes about rooms being fine, but specific issues reported such as a non-working fridge and requests to upgrade/showroom condition.
- Amenities5.8
Problems reported with pool/jacuzzi water quality and lack of lifts to restaurant/pool; elevators and access areas noted as poorly maintained.
- Value for Money5.5
Concerns about undisclosed billing for visitors reduce perceived value despite decent rooms and service.
- Food and Beverage8.5
Strong positive sentiment: multiple guests describe the breakfast as amazing and very varied.
- Overall Experience7.7
Overall positive: several guests call it their best stay or a very good experience, tempered by maintenance and billing issues.
Guest reviews
Staff very good and helpful
Staff very good and helpful
As always mentioned in my previous reviews For many years but no change getting worse Shower room always leaking
Good experience and helpful staff
Good experience and helpful staff
Wash room needs to upgrade
Hi, i stayed in August, 2026 for one night, room was good clean and comfortable just need to change washroom mirror otherwise washroom also good, break was good but with many options need to increase more options for vegetarians
Hi, i stayed in August, 2026 for one night, room was good clean and comfortable just need to change washroom mirror otherwise washroom also good, break was good but with many options need to increase more options for vegetarians