Tago Tulum by G Hotels

About this hotel

Beachfront Location and Free WiFi Located in Tulum's hotel zone, our beachfront hotel offers the perfect blend of relaxation and convenience. Stay connected with complimentary WiFi access throughout your stay. Luxurious Rooms with Private Pool Indulge in comfort with rooms featuring a minibar, satellite TV, and coffee-making facilities. Unwind in a private bathroom with a double shower and enjoy garden or sea views with a private pool for the ultimate relaxation. Convenient Amenities and Services Take advantage of our garden, 24-hour front desk, tour desk, and luggage storage. Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum, all within a short distance. Experience the beauty of Tulum at TagoTulum - book your stay now for an unforgettable beachfront getaway!

Highlights

Facilities

• Billiards or pool table
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Pool waterfall
• Exercise/lap pool
• Parking
• Swimming pool

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.9

  The room was kept very clean and the staff were kind.

• Service10.0

  Staff were extremely attentive and provided an incredible customer experience.

• Location8.9

  Conveniently located but far from other restaurants and bars.

• Room Quality9.9

  Comfortable bed, walk-in shower, and private pool were highlights.

• Amenities9.3

  Great beach access and sauna; however, restaurant quality was disappointing.

• Value for Money8.4

  Restaurant prices were high, and quality didn't match expectations.

• Food and Beverage7.3

  Food quality was consistently poor, with overpriced offerings.

• Overall Experience9.9

  Overall a very good stay with recommendations to enjoy local dining options.

Guest reviews

This was one of the most disappointing hotel experiences we have ever had.

This was one of the most disappointing hotel experiences we have ever had.

Great room, beautifully designed with Plunge Pool that saved my day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.

Great room, beautifully designed with Plunge Pool that saved my day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.

Great hotel with super rooms. Super friendly staff who fulfill your every wish.

Great hotel with super rooms. Super friendly staff who fulfill your every wish.

The hotel is located in a bay at the end of the Hotel Zone, which is actually great. But in May, there was a lot of seaweed present, which is not being cleared away. The hotel beach is unfortunately not usable at all, and occasionally it smells very strong because of the seaweed. Andrea, the hotel manager, gave me some great tips for alternative beaches - Thanks to Andrea.

Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!

Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!

Boutique hotel and apart from beach area looked reasonably well maintained.

Boutique hotel and apart from beach area looked reasonably well maintained.

The hotel made no effort to clean the small beach of huge amounts of accumulated seaweed including rubbish washed up with it. It was a health and safety nightmare and we could not use the sunbeds, access the beach, the sea or open our balcony doors due to smell of rotting seaweed. We left after the first night as the hotel was not fit for purpose. Our requests at the property and subsequently for a refund for nights 2 to 5 have been totally ignored.

We have been to Tulum many times and we are familiar with Saragossa seaweed but for a small luxury hotel I expect the hotel to make either an effort to remove some seaweed or to inform the guests ahead of time of the Severity of the issue. We understand that Mother Nature cannot be stopped but man has always found a way to improve things that are messy. The manager Angel Tedeo was rude and not helpful. The staff was kind and understanding

We have been to Tulum many times and we are familiar with Saragossa seaweed but for a small luxury hotel I expect the hotel to make either an effort to remove some seaweed or to inform the guests ahead of time of the Severity of the issue. We understand that Mother Nature cannot be stopped but man has always found a way to improve things that are messy. The manager Angel Tedeo was rude and not helpful. The staff was kind and understanding

The staff were fabulous

The staff were fabulous

The pool was disappointing