Tago Tulum by G Hotels

關於這間飯店

海滩前沿位置与免费WiFi 我们位于图卢姆酒店区的海滨酒店，完美融合了放松与便利。您在整个入住期间均可享受免费的WiFi连接，保持与外界的联系。 豪华客房配私人泳池 在我们的豪华客房中尽情享受舒适，房间配有迷你吧、卫星电视和咖啡冲泡设施。您可以在私人浴室内放松，体验双淋浴的乐趣，并在私人泳池中尽享花园或海景，感受终极放松。 便利的设施与服务 您可以利用我们的花园、全天候的前台、旅游咨询台和行李寄存服务。周边景点如图卢姆考古遗址和图卢姆国家公园近在咫尺，方便您轻松探索。 在TagoTulum感受图卢姆的美丽——立即预订，享受难忘的海滨假期！

亮點

設施

• Billiards or pool table
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available

入住與退房

入住

03:00 PM – 12:00 AM

退房

12:00 PM

住宿規定

在搜尋中選擇日期，即可查看可訂房型。

住客評價分析

• Cleanliness9.9

  The room was kept very clean and the staff were kind.

• Service10.0

  Staff were extremely attentive and provided an incredible customer experience.

• Location8.9

  Conveniently located but far from other restaurants and bars.

• Room Quality9.9

  Comfortable bed, walk-in shower, and private pool were highlights.

• Amenities9.3

  Great beach access and sauna; however, restaurant quality was disappointing.

• Value for Money8.4

  Restaurant prices were high, and quality didn't match expectations.

• Food and Beverage7.3

  Food quality was consistently poor, with overpriced offerings.

• Overall Experience9.9

  Overall a very good stay with recommendations to enjoy local dining options.

住客評論

This was one of the most disappointing hotel experiences we have ever had. We chose this hotel specifically because of its beachfront location, the beautiful beach advertised by the property, and the premium room features. Unfortunately, none of these could be enjoyed during our stay. The beach was completely covered with massive amounts of seaweed and appeared not to have been cleared for days. It was impossible to walk along the beach, relax by the water, swim, or even enter the ocean. The beach and sea are clearly among the main selling points of this hotel, yet they were entirely unusable. The situation was made even worse by the overwhelming stench from the decomposing seaweed. The smell was so strong that it caused nausea. We had booked a room with a private plunge pool on the balcony, but we could not use it because sitting outside for more than a few minutes was unbearable. A key feature of the room we paid for was effectively unusable. As a result, we made the decision to leave Tulum immediately after arrival and book alternative accommodation at Hotel Xcaret where the seaweed was minimised through barrieres and the beach was cleaned daily. Therefore there was almost no impact and the water was cristal clear. What truly turned this from a disappointing stay into an unacceptable experience was the hotel’s complete lack of customer service afterward. We contacted the hotel, explained the situation in detail, requested a refund, and sent follow-up messages. Despite multiple attempts to communicate, we have received absolutely no response. Not a single acknowledgment, apology, or effort to address our concerns. What we do not understand is why a hotel charging premium rates believes it is acceptable to ignore guests entirely when serious complaints are raised. If you are booking this hotel because of the beach, the sea, or the outdoor experience, we strongly recommend checking current conditions very carefully before committing. Based on our experience, we cannot recommend this property and are deeply disappointed by both the conditions we encountered and the way our complaint has been handled.

This was one of the most disappointing hotel experiences we have ever had. We chose this hotel specifically because of its beachfront location, the beautiful beach advertised by the property, and the premium room features. Unfortunately, none of these could be enjoyed during our stay. The beach was completely covered with massive amounts of seaweed and appeared not to have been cleared for days. It was impossible to walk along the beach, relax by the water, swim, or even enter the ocean. The beach and sea are clearly among the main selling points of this hotel, yet they were entirely unusable. The situation was made even worse by the overwhelming stench from the decomposing seaweed. The smell was so strong that it caused nausea. We had booked a room with a private plunge pool on the balcony, but we could not use it because sitting outside for more than a few minutes was unbearable. A key feature of the room we paid for was effectively unusable. As a result, we made the decision to leave Tulum immediately after arrival and book alternative accommodation at Hotel Xcaret where the seaweed was minimised through barrieres and the beach was cleaned daily. Therefore there was almost no impact and the water was cristal clear. What truly turned this from a disappointing stay into an unacceptable experience was the hotel’s complete lack of customer service afterward. We contacted the hotel, explained the situation in detail, requested a refund, and sent follow-up messages. Despite multiple attempts to communicate, we have received absolutely no response. Not a single acknowledgment, apology, or effort to address our concerns. What we do not understand is why a hotel charging premium rates believes it is acceptable to ignore guests entirely when serious complaints are raised. If you are booking this hotel because of the beach, the sea, or the outdoor experience, we strongly recommend checking current conditions very carefully before committing. Based on our experience, we cannot recommend this property and are deeply disappointed by both the conditions we encountered and the way our complaint has been handled.

Great room, beautifully designed with Plunge Pool that saved my he day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.

Great room, beautifully designed with Plunge Pool that saved my he day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.

Tolles Hotel mit super Zimmern . Super freundliches Personal , die einem jeden Wunsch erfüllen.

Tolles Hotel mit super Zimmern . Super freundliches Personal , die einem jeden Wunsch erfüllen.

Das Hotel in einer Bucht am Ende der Hotel Zone, was eigentlich super ist. Aber im Mai war eine Menge Seegras vorhanden, welches nicht weggeräumt wird. Der Hotelstrand ist somit leider gar nicht zu nutzen und ab und an riecht es sehr streng wegen dem Seegras . Andrea, die Hotel Managerin hat mir ein paar tolle Tips gegeben für alternative Strände - Danke z Andrea.

Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!

Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!

Boutique hotel and apart from beach area looked reasonably well maintained.

Boutique hotel and apart from beach area looked reasonably well maintained.

The hotel made no effort to clean the small beach of huge amounts of accumulated seaweed including rubbish washed up with it. It was a health and safety nightmare and we could not use the sunbeds, access the beach, the sea or open our balcony doors due to smell of rotting seaweed. We left after the first night as the hotel was not fit for purpose. Our requests at the property and subsequently for a refund for nights 2 to 5 have been totally ignored.

We have been to Tulum many times and we are familiar with Saragossa seaweed but for a small luxury hotel I expect the hotel to make either an effort to remove some seaweed or to inform the guests ahead of time of the Severity of the issue. We understand that Mother Nature cannot be stopped but man has always found a way to improve things that are messy. The manager Angel Tedeo was rude and not helpful. The staff was kind and understanding

We have been to Tulum many times and we are familiar with Saragossa seaweed but for a small luxury hotel I expect the hotel to make either an effort to remove some seaweed or to inform the guests ahead of time of the Severity of the issue. We understand that Mother Nature cannot be stopped but man has always found a way to improve things that are messy. The manager Angel Tedeo was rude and not helpful. The staff was kind and understanding

The staff were fabulous

The staff were fabulous

The pool was disappointing