Somerset Vientiane

About this hotel

Strategically Located Aparthotel Somerset Vientiane is nestled between Rue Samsenthai and Rue Setthathilah, a stone's throw away from the King Fa Ngum statue, making it a prime choice for business and leisure travelers alike. Luxurious Amenities Guests can enjoy a plethora of facilities such as a tennis court, lap pool, fitness room, sauna, and even a children's playground. The on-call staff and 24-hour reception ensure a seamless experience during your stay. Home Away From Home Each apartment boasts a fully equipped kitchen, stylish furnishings, and a designated workspace. The daily continental breakfast and proximity to key attractions like Wat Sisaket and the Night Market make Somerset Vientiane a top pick. Book now for a delightful blend of comfort and convenience at Somerset Vientiane!

Highlights

Facilities

• Parking
• Free Parking
• Swimming pool
• Private parking
• Outdoor pool
• Salt-water pool
• Kids' pool

Check-in & checkout

Check-in

02:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.1

  Guests found the property nice and clean, but some noted issues with communication due to staff's English skills.

• Service9.1

  Staff were described as very helpful, friendly, and kind, contributing to a positive experience.

• Location7.6

  Location was considered inconvenient with few nearby dining options.

• Room Quality8.6

  Rooms were consistently described as spacious and comfortable.

• Amenities8.6

  Good amenities such as gym and pool, though some suggested improvement in fitness facilities.

• Value for Money8.1

  Overall value was seen as positive, although some felt the price could be better.

• Food and Beverage8.6

  Variety in breakfast options and satisfaction were noted.

• Overall Experience8.6

  General satisfaction was expressed, with most aspects meeting expectations.

Guest reviews

白痴死了

白痴死了

真的很爛

沒有

沒有

The fines for smoking have varied each time they've been collected over the past two weeks, from the first day onwards.

The breakfast was another disappointment. There was very little variety, and honestly, the food was not good. The bathroom facilities were also extremely outdated. The shower equipment looks old and poorly maintained. What I found particularly confusing was the bathtub. Isn’t a bathtub supposed to be used for taking a bath? We were told that we could not use it for bathing because it was considered dirty. Then what exactly is the bathtub there for — decoration? If the bathtub is not allowed to be used, this should be clearly stated before guests book the room. It makes no sense to provide a bathtub but then tell guests they cannot actually use it. The bathroom layout and facilities were also very inconvenient. There was no proper water spray/bidet next to the toilet, which is a basic facility that many guests would expect. After staying here for nearly half a month, the problems just kept adding up — poor service, unclear additional charges, outdated facilities, disappointing breakfast, and inconvenient bathroom equipment. For the price they charge, the overall experience is simply not acceptable. I would definitely not recommend this hotel and would choose somewhere else in Vientiane next time.

The breakfast was another disappointment. There was very little variety, and honestly, the food was not good. The bathroom facilities were also extremely outdated. The shower equipment looks old and poorly maintained. What I found particularly confusing was the bathtub. Isn’t a bathtub supposed to be used for taking a bath? We were told that we could not use it for bathing because it was considered dirty. Then what exactly is the bathtub there for — decoration? If the bathtub is not allowed to be used, this should be clearly stated before guests book the room. It makes no sense to provide a bathtub but then tell guests they cannot actually use it. The bathroom layout and facilities were also very inconvenient. There was no proper water spray/bidet next to the toilet, which is a basic facility that many guests would expect. After staying here for nearly half a month, the problems just kept adding up — poor service, unclear additional charges, outdated facilities, disappointing breakfast, and inconvenient bathroom equipment. For the price they charge, the overall experience is simply not acceptable. I would definitely not recommend this hotel and would choose somewhere else in Vientiane next time.

The service attitude was extremely poor. To be fair, there was one shift of staff who provided good service and had a much better attitude. However, the supervisor from the other shift was extremely disappointing. I honestly don’t understand what I’m supposed to “understand” about his behavior. Unreasonable and arbitrary charges? Wouldn’t it be much better to simply have clear, transparent pricing from the beginning? If there are additional fees or penalties, just clearly state the prices and rules upfront. Guests can understand and accept reasonable charges when everything is clearly explained. There is absolutely no need to make things confusing by charging different amounts or giving different reasons afterward.

Highly NOT recommended. I stayed here for almost half a month, and honestly, I regret it. I stayed at this hotel for nearly two weeks, and this was one of the worst hotel experiences I’ve ever had. The front desk staff work in two shifts. One shift was actually quite friendly and helpful, but the other shift had a male supervisor whose attitude was extremely unpleasant and unprofessional. During our stay, we encountered several unexpected charges, and the pricing policies felt very unclear and inconsistent. It often seemed like they could come up with different reasons to charge guests extra money. The most ridiculous example was the 500,000 kip smoking fine. If the hotel has a strict no-smoking policy and charges a fine, this should be clearly explained and displayed to guests before or at check-in, rather than being brought up afterward when there is an issue. Even more frustrating, we had already booked and paid for the same room type, yet we were still asked to change rooms after checking in. We paid the same price but were expected to keep accommodating the hotel’s arrangements. This made the whole experience extremely unpleasant. And it’s not just the service. The room facilities are also quite old and outdated. Considering the price, the overall quality and value for money are simply not there. Maybe you can tolerate these problems if you only stay for one or two nights, but after staying for nearly half a month, all of these issues become much more obvious. For long-term guests, good service, transparent pricing, and decent room facilities should be basic requirements. Unfortunately, this hotel failed on all three. If you are considering staying here, I strongly recommend thinking twice. There are plenty of better options in Vientiane for the same price. Honestly, there is no reason to spend your money and end up having a frustrating experience. Overall: Highly NOT recommended.

Highly NOT recommended. I stayed here for almost half a month, and honestly, I regret it. I stayed at this hotel for nearly two weeks, and this was one of the worst hotel experiences I’ve ever had. The front desk staff work in two shifts. One shift was actually quite friendly and helpful, but the other shift had a male supervisor whose attitude was extremely unpleasant and unprofessional. During our stay, we encountered several unexpected charges, and the pricing policies felt very unclear and inconsistent. It often seemed like they could come up with different reasons to charge guests extra money. The most ridiculous example was the 500,000 kip smoking fine. If the hotel has a strict no-smoking policy and charges a fine, this should be clearly explained and displayed to guests before or at check-in, rather than being brought up afterward when there is an issue. Even more frustrating, we had already booked and paid for the same room type, yet we were still asked to change rooms after checking in. We paid the same price but were expected to keep accommodating the hotel’s arrangements. This made the whole experience extremely unpleasant. And it’s not just the service. The room facilities are also quite old and outdated. Considering the price, the overall quality and value for money are simply not there. Maybe you can tolerate these problems if you only stay for one or two nights, but after staying for nearly half a month, all of these issues become much more obvious. For long-term guests, good service, transparent pricing, and decent room facilities should be basic requirements. Unfortunately, this hotel failed on all three. If you are considering staying here, I strongly recommend thinking twice. There are plenty of better options in Vientiane for the same price. Honestly, there is no reason to spend your money and end up having a frustrating experience. Overall: Highly NOT recommended.

The breakfast was another disappointment. There was very little variety, and honestly, the food was not good. The bathroom facilities were also extremely outdated. The shower equipment looks old and poorly maintained. What I found particularly confusing was the bathtub. Isn’t a bathtub supposed to be used for taking a bath? We were told that we could not use it for bathing because it was considered dirty. Then what exactly is the bathtub there for — decoration? If the bathtub is not allowed to be used, this should be clearly stated before guests book the room. It makes no sense to provide a bathtub but then tell guests they cannot actually use it. The bathroom layout and facilities were also very inconvenient. There was no proper water spray/bidet next to the toilet, which is a basic facility that many guests would expect. After staying here for nearly half a month, the problems just kept adding up — poor service, unclear additional charges, outdated facilities, disappointing breakfast, and inconvenient bathroom equipment. For the price they charge, the overall experience is simply not acceptable. I would definitely not recommend this hotel and would choose somewhere else in Vientiane next time.

Highly NOT recommended. I stayed here for almost half a month, and honestly, I regret it. I stayed at this hotel for nearly two weeks, and this was one of the worst hotel experiences I’ve ever had. The front desk staff work in two shifts. One shift was actually quite friendly and helpful, but the other shift had a male supervisor whose attitude was extremely unpleasant and unprofessional. During our stay, we encountered several unexpected charges, and the pricing policies felt very unclear and inconsistent. It often seemed like they could come up with different reasons to charge guests extra money. The most ridiculous example was the 500,000 kip smoking fine. If the hotel has a strict no-smoking policy and charges a fine, this should be clearly explained and displayed to guests before or at check-in, rather than being brought up afterward when there is an issue. Even more frustrating, we had already booked and paid for the same room type, yet we were still asked to change rooms after checking in. We paid the same price but were expected to keep accommodating the hotel’s arrangements. This made the whole experience extremely unpleasant. And it’s not just the service. The room facilities are also quite old and outdated. Considering the price, the overall quality and value for money are simply not there. Maybe you can tolerate these problems if you only stay for one or two nights, but after staying for nearly half a month, all of these issues become much more obvious. For long-term guests, good service, transparent pricing, and decent room facilities should be basic requirements. Unfortunately, this hotel failed on all three. If you are considering staying here, I strongly recommend thinking twice. There are plenty of better options in Vientiane for the same price. Honestly, there is no reason to spend your money and end up having a frustrating experience. Overall: Highly NOT recommended.

Highly NOT recommended. I stayed here for almost half a month, and honestly, I regret it. I stayed at this hotel for nearly two weeks, and this was one of the worst hotel experiences I’ve ever had. The front desk staff work in two shifts. One shift was actually quite friendly and helpful, but the other shift had a male supervisor whose attitude was extremely unpleasant and unprofessional. During our stay, we encountered several unexpected charges, and the pricing policies felt very unclear and inconsistent. It often seemed like they could come up with different reasons to charge guests extra money. The most ridiculous example was the 500,000 kip smoking fine. If the hotel has a strict no-smoking policy and charges a fine, this should be clearly explained and displayed to guests before or at check-in, rather than being brought up afterward when there is an issue. Even more frustrating, we had already booked and paid for the same room type, yet we were still asked to change rooms after checking in. We paid the same price but were expected to keep accommodating the hotel’s arrangements. This made the whole experience extremely unpleasant. And it’s not just the service. The room facilities are also quite old and outdated. Considering the price, the overall quality and value for money are simply not there. Maybe you can tolerate these problems if you only stay for one or two nights, but after staying for nearly half a month, all of these issues become much more obvious. For long-term guests, good service, transparent pricing, and decent room facilities should be basic requirements. Unfortunately, this hotel failed on all three. If you are considering staying here, I strongly recommend thinking twice. There are plenty of better options in Vientiane for the same price. Honestly, there is no reason to spend your money and end up having a frustrating experience. Overall: Highly NOT recommended.

The breakfast was another disappointment. There was very little variety, and honestly, the food was not good. The bathroom facilities were also extremely outdated. The shower equipment looks old and poorly maintained. What I found particularly confusing was the bathtub. Isn’t a bathtub supposed to be used for taking a bath? We were told that we could not use it for bathing because it was considered dirty. Then what exactly is the bathtub there for — decoration? If the bathtub is not allowed to be used, this should be clearly stated before guests book the room. It makes no sense to provide a bathtub but then tell guests they cannot actually use it. The bathroom layout and facilities were also very inconvenient. There was no proper water spray/bidet next to the toilet, which is a basic facility that many guests would expect. After staying here for nearly half a month, the problems just kept adding up — poor service, unclear additional charges, outdated facilities, disappointing breakfast, and inconvenient bathroom equipment. For the price they charge, the overall experience is simply not acceptable. I would definitely not recommend this hotel and would choose somewhere else in Vientiane next time.

Love the space and that we can do our own Landry. My son loves the pool area.

Love the space and that we can do our own Landry. My son loves the pool area.

I didnt like that our room didn't have a smart tv and we stayed there for 6 days. So we ended up just watching on our ipads.