Victoria Falls, ZW

Sweet Holiday Homes

686 Syringa Road, Victoria Falls, Matembeleland, 263

3 stars · Guest score 5/10

About this hotel

Recreational amenities and equipment Enjoy the outdoor pool and rent bicycles during your stay. Complimentary services Benefit from complimentary wireless internet, tour/ticket assistance, and barbecue grills. Convenient features Relax in the air-conditioned vacation home with a kitchen, flat-screen TV, and daily housekeeping services. Experience comfort and convenience at this well-equipped vacation home in Victoria Falls. Book now to explore the nearby attractions and enjoy a pleasant stay.

Facilities

  • Pool umbrellas
  • Free self parking
  • Pool sun loungers
All 12 facilities
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Smoke-free property
  • Tours/ticket assistance
  • Airport transportation - pickup (surcharge)
  • Fishing nearby
  • Horse riding nearby
  • Free WiFi
  • Garden

Check-in & checkout

Check-in
02:00 PM – 06:00 PM
Check-out
10:00 AM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

House rules

Pets

Pets not allowed

Sustainability Certifications

Property confirms they are implementing guest safety measures

Pets

Service animals not allowed

Smoking

No smoking

Guest type

Essential workers only - NO

Accessibility

No elevators

General

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General

Property is cleaned with disinfectant

Children and extra bed policy

Children welcome

Health & Safety

Property uses a professional cleaning service

General

Professional property host/manager

Pets

No pets or service animals

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness8.3

    Guests consistently mentioned cleanliness as a positive aspect.

  • Service8.4

    Service was generally appreciated, with a few exceptions regarding refund issues.

  • Location9.0

    The hotel is situated in a perfect location, close to key landmarks and facilities.

  • Room Quality8.0

    Rooms were clean, spacious, and well-equipped, but some guests experienced issues with water supply.

  • Amenities7.3

    Satisfactory amenities, with some mention of good food and staff but lacking certain services like a spa.

  • Value for Money6.9

    Mixed reviews on pricing, with some guests feeling it was high for the services offered.

  • Food and Beverage8.0

    Good quality food and beverage services, with a few suggestions for more variety.

  • Overall Experience8.3

    Most guests had a positive experience and would recommend the hotel to others.

Guest reviews

Staff was very helpful. Rafael picked us up at the airport and provided guides and suggestions for what we should see and do while we were in Victoria Falls. Tracy made breakfast and dinner for us. Beds were very comfortable. The five-bedroom house was perfect for our group of 9.

Staff was very helpful. Rafael picked us up at the airport and provided guides and suggestions for what we should see and do while we were in Victoria Falls. Tracy made breakfast and dinner for us. Beds were very comfortable. The five-bedroom house was perfect for our group of 9.

Alice · 10/10

Property was not aware of my booking. Attempted to give me one room with one bed (reservation was 2 BR Apt with 4 beds). WiFi was good when there was power. No power most of the time. Generator ran out of fuel. When running did not provide power for lights or outlets (not able to recharge phones or camera batteries) - definitely no AC. Did not provide flashlights. No water at all (no shower, toilet, or even drinking water) and did not even provide one bottle of water. Property was locked up at night (no warning) and luckily able to find a door not properly locked after a night safari. Left after one day.

Property was not aware of my booking. Attempted to give me one room with one bed (reservation was 2 BR Apt with 4 beds). WiFi was good when there was power. No power most of the time. Generator ran out of fuel. When running did not provide power for lights or outlets (not able to recharge phones or camera batteries) - definitely no AC. Did not provide flashlights. No water at all (no shower, toilet, or even drinking water) and did not even provide one bottle of water. Property was locked up at night (no warning) and luckily able to find a door not properly locked after a night safari. Left after one day.

Verified traveler · 2/10

When I booked this lodge and the main reason I booked it was it said they had an indoor pool, night club, and a casino. When I got there they had none of these. You list this property without even checking it out to see if what they claim is true. I stayed only long enough 2 nights until I could book another lodge. I paid Expedia $1680.00 for this lodge and when I got my refund from them I only received $1181.00. After you took your commission of $303.00 plus the 2 nights I stayed that was all that was left. You charged $104.00 a night but I only got $98.00 a night in refund. I feel that Expedia should only take 2 nights commission and I should receive the balance.

When I booked this lodge and the main reason I booked it was it said they had an indoor pool, night club, and a casino. When I got there they had none of these. You list this property without even checking it out to see if what they claim is true. I stayed only long enough 2 nights until I could book another lodge. I paid Expedia $1680.00 for this lodge and when I got my refund from them I only received $1181.00. After you took your commission of $303.00 plus the 2 nights I stayed that was all that was left. You charged $104.00 a night but I only got $98.00 a night in refund. I feel that Expedia should only take 2 nights commission and I should receive the balance.

Verified traveler · 2/10

The staff were very kind and helpful. They provided excellent food. The property needed some repairs. There was no hot water for a shower, and the fan in one of the bedrooms did not work. They could have provided mosquito nets in the bedrooms so we did not get bitten by bugs at night.

The staff were very kind and helpful. They provided excellent food. The property needed some repairs. There was no hot water for a shower, and the fan in one of the bedrooms did not work. They could have provided mosquito nets in the bedrooms so we did not get bitten by bugs at night.

Verified traveler · 6/10