Pentahotel Moscow, Arbat

About this hotel

Luxury Amenities Indulge in leisure at the 24-hour fitness center, complimentary Wi-Fi, and the arcade/game room. Additional perks include a communal living room and a banquet hall. Dining Experience Savor international cuisine at Loft restaurant with a bar/lounge, or opt for 24-hour room service. Enjoy a cooked-to-order breakfast at your convenience. Business and Events Conduct business effortlessly with the business center, express check-out, and dry cleaning services. Make use of the conference space and meeting rooms, ideal for events. Immerse yourself in luxury at Pentahotel Moscow, Arbat, centrally located for exploring Moscow's key attractions. Book now for a sophisticated stay experience.

Highlights

Facilities

• Offsite parking discounted rates available

Check-in & checkout

Check-in

02:00 PM – 12:00 AM

Check-out

12:00 PM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property. It is the property’s policy that children under 16 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness6.5

  The hotel is not clean, as indicated by claims of dirt in the bathroom.

• Service10.0

  Standard quality for this hotel tier.

• Location10.0

  Standard quality for this hotel tier.

• Room Quality10.0

  Standard quality for this hotel tier.

• Amenities10.0

  Standard quality for this hotel tier.

• Value for Money6.4

  The hotel unfairly charged for alleged cleanliness issues.

• Food and Beverage10.0

  Standard quality for this hotel tier.

• Overall Experience7.5

  Overall, the experience was very poor due to the cleanliness and value for money issues.

Guest reviews

This hotel is very, very, very bad. They unfairly took 34,000 rubles from me, just because they claimed there was some dirt in the bathroom, even though we were a family. The hotel does not respect its guests at all, and it is not clean.

This hotel is very, very, very bad. They unfairly took 34,000 rubles from me, just because they claimed there was some dirt in the bathroom, even though we were a family. The hotel does not respect its guests at all, and it is not clean.

The service at this hotel was the poorest I had across my two week stay in Russia . The rooms were not cleaned for two days in a row despite my notifying the staff, the staff were unhelpful when I asked them to help me make a restaurant reservation because I didn’t speak Russian . The breakfast I ordered took too long: the eggs came after the toast was cold and they were not as requested but the bigger issue is the staff is unapologetic and makes it feel like it is yours fault ! The hotel is badly placed for taxis also as there is nowhere to park in front . The rooms were comfortable but there was nowhere conditioner or cotton buds or basic items other than shampoo and shower gel. A poor experience : would not stay again.

The service at this hotel was the poorest I had across my two week stay in Russia . The rooms were not cleaned for two days in a row despite my notifying the staff, the staff were unhelpful when I asked them to help me make a restaurant reservation because I didn’t speak Russian . The breakfast I ordered took too long: the eggs came after the toast was cold and they were not as requested but the bigger issue is the staff is unapologetic and makes it feel like it is yours fault ! The hotel is badly placed for taxis also as there is nowhere to park in front . The rooms were comfortable but there was nowhere conditioner or cotton buds or basic items other than shampoo and shower gel. A poor experience : would not stay again.

perfect location and really friendly staff 100 % recommend to anyone . Rooms are really clean and spotless. Every member of staff was really friendly and helpful - Thanks the management team. I can definetly visit again without any doubt . Breakfast also was almost perfect- service foods too many options and tasty

perfect location and really friendly staff 100 % recommend to anyone . Rooms are really clean and spotless. Every member of staff was really friendly and helpful - Thanks the management team. I can definetly visit again without any doubt . Breakfast also was almost perfect- service foods too many options and tasty

Very bad experience, there id no parking in front the hotel and no service to take care of the luggages you have to carry them by yourself to your room And the reception is on the third floor The cleaning id very bad and the are not providing iron .

Very bad experience, there id no parking in front the hotel and no service to take care of the luggages you have to carry them by yourself to your room And the reception is on the third floor The cleaning id very bad and the are not providing iron .

Russia and Moscow liked it very much The hotel is located in the center, the view is beautiful - the street, in the evening the lights are on. Service is good they put us hygienic shower in the room we see this for the first time. We decided to stay longer in Moscow and were given a 10% discount after registering with Penta Friend. there are a lot of people at breakfast but the food is good there are many shops around we will be back and looking forward to seeing them again

Russia and Moscow liked it very much The hotel is located in the center, the view is beautiful - the street, in the evening the lights are on. Service is good they put us hygienic shower in the room we see this for the first time. We decided to stay longer in Moscow and were given a 10% discount after registering with Penta Friend. there are a lot of people at breakfast but the food is good there are many shops around we will be back and looking forward to seeing them again

POSITIVE : location of hotel, size of breakfast hall, amazing bedroom sofas, comfy beds NEGATIVE : Monitor your housekeeping staff as they seem from my experience of my stay l not cleaning at all and a lot of dirt and dust accumulate in the following areas Dust on kettle Alot of dust on phone - which means they don't clean the room phones. Alot of germs accumulate on phone mouth pieces They didn't mop the floor of the bathroom for over 3 days. I cut myself and blood leaked onto the bathroom floor and it was never cleaned for over 3 days. We had to complain to reception This is to the management please monitor your team to ensure they are not avoiding their responsibilities when it comes to cleaning, are you aware how many germs accumulate on sneakers when walking back onto the room carpet. Service Reception staff was polite Food and beverage staff - you need to focus on the chef as he is very inflexible and demonstrated unwillingness to take a request to make cheese omelette and insisted that we take an omelette he cooked earlier. If your service doesn't include adding cheese on omelette it would be very wise to emphasise this however if you don't add cheese or other condiments then you are very behind in world standards when it comes to live stations. Once again please monitor the chef. The coffee table in the room is too large and limits movement space try in the future to add smaller coffee tables I have added pictures of where dust has gathered even though housekeeping visited our room they didn't clean it which is in itself disgusting but as hotel management you are paying staff but not to avoid their responsibilities and miss parts of their work. Please note they did offer to check after we complained and when they came we were not available at the time.

POSITIVE : location of hotel, size of breakfast hall, amazing bedroom sofas, comfy beds NEGATIVE : Monitor your housekeeping staff as they seem from my experience of my stay l not cleaning at all and a lot of dirt and dust accumulate in the following areas Dust on kettle Alot of dust on phone - which means they don't clean the room phones. Alot of germs accumulate on phone mouth pieces They didn't mop the floor of the bathroom for over 3 days. I cut myself and blood leaked onto the bathroom floor and it was never cleaned for over 3 days. We had to complain to reception This is to the management please monitor your team to ensure they are not avoiding their responsibilities when it comes to cleaning, are you aware how many germs accumulate on sneakers when walking back onto the room carpet. Service Reception staff was polite Food and beverage staff - you need to focus on the chef as he is very inflexible and demonstrated unwillingness to take a request to make cheese omelette and insisted that we take an omelette he cooked earlier. If your service doesn't include adding cheese on omelette it would be very wise to emphasise this however if you don't add cheese or other condiments then you are very behind in world standards when it comes to live stations. Once again please monitor the chef. The coffee table in the room is too large and limits movement space try in the future to add smaller coffee tables I have added pictures of where dust has gathered even though housekeeping visited our room they didn't clean it which is in itself disgusting but as hotel management you are paying staff but not to avoid their responsibilities and miss parts of their work. Please note they did offer to check after we complained and when they came we were not available at the time.

I visited Moscow for the first time and chose this hotel based on my travel agent's suggestion considering the budget I gave them. I stayed for four nights. The location of the hotel is really good. You will have access to both Old Arbat Street and New Arbat Street. Old Arbat is a walking street full of restaurants, cafes and souvenir shops where you can certainly get Matrushkas for friends and families! New Arbat is also full of shops and restaurants. The hotel is about a 10-minute walk from Arbat Metro Station (Subway) which is great because you can use Metro in Moscow to go almost everywhere. I told the receptionist that I want a quiet room and I don't care for the view so she gave me a room overlooking an alley toward Old Arbat Street which also gave a nice view of the city especially at night. The room was really clean and the lighting was cosy. The heating system was good. I did not have my breakfast at the hotel and did not use the hotel gym. I cannot really make any complaint about this hotel.

I visited Moscow for the first time and chose this hotel based on my travel agent's suggestion considering the budget I gave them. I stayed for four nights. The location of the hotel is really good. You will have access to both Old Arbat Street and New Arbat Street. Old Arbat is a walking street full of restaurants, cafes and souvenir shops where you can certainly get Matrushkas for friends and families! New Arbat is also full of shops and restaurants. The hotel is about a 10-minute walk from Arbat Metro Station (Subway) which is great because you can use Metro in Moscow to go almost everywhere. I told the receptionist that I want a quiet room and I don't care for the view so she gave me a room overlooking an alley toward Old Arbat Street which also gave a nice view of the city especially at night. The room was really clean and the lighting was cosy. The heating system was good. I did not have my breakfast at the hotel and did not use the hotel gym. I cannot really make any complaint about this hotel.

What I really liked was the view from the rooms and the cool common area. Like the restaurant, and the breakfast room. Perfect place for digital nomads. Would always come back here when visiting Moscow.

What I really liked was the view from the rooms and the cool common area. Like the restaurant, and the breakfast room. Perfect place for digital nomads. Would always come back here when visiting Moscow.