Prime Location
Situated near Nairobi National Museum and Nairobi Botanic Garden, offering easy access to key attractions and vibrant neighborhood sights.
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Nairobi, KE
Joy Palace Hotel
Westlands Close
Independent hotel · Guest score 7.6/10
About this hotel
Convenient Location Located in Nairobi near popular attractions like Nairobi National Museum and Nairobi Botanic Garden, Joy Palace Hotel offers easy access to the city's key points of interest. Comfortable Accommodation The hotel provides well-equipped rooms with city views, a terrace, and essential amenities like a flat-screen TV, private bathroom, and free WiFi, ensuring a comfortable stay for guests. Leisure Facilities Guests can unwind and have fun with the on-site billiards facility, perfect for relaxing after a day of exploring the nearby Kumbu Kumbu Art Gallery and Museum Hill Centre. Experience comfort and convenience at Joy Palace Hotel. Book now for a delightful stay in Nairobi.
Highlights
Guest Comfort
Well-equipped rooms with city views, private bathrooms, flat-screen TVs, and free WiFi ensure a relaxing stay.
Leisure & Amenities
Enjoy on-site billiards and unwind after exploring local galleries and cultural sites.
Facilities
- Parking
- Free Parking
- Private parking
- Accessible parking
- Parking garage
All 74 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Family rooms
- Pets allowed
- BBQ facilities
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Barber/beauty shop
- Billiards
- Karaoke
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Special diet menus - on request
- Allergy-free room
- Kid meals
- Evening entertainment
- Nightclub/DJ
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Fruits
- Shuttle service
- Game drives
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Pub crawls
Check-in & checkout
- Check-in
- 11:00 AM – 11:30 PM
- Check-out
- 10:00 AM
House rules
Pets
Pets are allowed on request. No extra charges.
FREE
Internet
WiFi is available in some hotel rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.0
Mixed: housekeeping and reception praised, but torn/small bed linen, used slippers in shower and mosquito problems indicate inconsistent cleanliness and maintenance.
- Service10.0
Very positive: staff repeatedly described as friendly, helpful and courteous; reception and individual employees singled out for excellent service.
- Location9.6
Strongly positive: many reviews highlight excellent, convenient and safe location as a primary benefit.
- Room Quality5.2
Negative: rooms frequently described as small, dark and dated; problems with showers, faulty lighting/electrical shocks, high-mounted TVs, torn sheets and poor room layout.
- Amenities5.8
Below average: lack of air conditioning and lift, poor WiFi, limited bedside power/lighting, spa placement complaints and inconsistent provision of amenities.
- Value for Money9.0
Positive: several guests noted good price/quality ratio and cheap rooms, making the stay acceptable for budget-conscious travellers.
- Food and Beverage5.8
Mixed-to-negative: breakfasts described as merely okay with limited choice and inconsistent service; one review reports the restaurant as a 'disaster' due to staff issues.
- Overall Experience8.4
Generally mixed-positive: strong location and excellent staff boost the experience, but room quality, amenities and some F&B issues dampen overall satisfaction.
Guest reviews
The staff was always friendly
The staff was always friendly
The pictures were very deceiving compared to reality. The room was small and dark. The facilities were inadequate, for example, there were no bedside lamps, only a dim lamp on the ceiling. The light flickered when showering and there were small electric shocks from the shower head. The bed sheets were too small for the bed and partly torn. From early at 5:45 am, repetitive piano music boomed from the restaurant below. The breakfast was okay, but there was no selection.
The location is good
The location is good
The room was really small, and the charging port and the room telephone were not bedside. I had to get off the bed to walk to the far wall to charge my phone and answer a call from the reception. The TV was also weirdly mounted high on the ceiling, and the lamp switch was at the bottom end of the table
the location
the location
Nothing
The accommodation itself and the reception are very okay, calm nights, no noise.
The accommodation itself and the reception are very okay, calm nights, no noise.
The restaurant was a disaster. I was there for two nights, meaning 2 breakfasts, and every day there was another problem caused by the staff of that restaurant. The most unfriendly person was the guy who is the watchman (?), but again and again, he had to do kitchen work, and the results were horrible. The hotel is okay, but the restaurant is not. In the future, I will choose another place for my stay in Nairobi.
The area was great. And the rooms were cheap
The area was great. And the rooms were cheap
Not much. Just the fact that they said breakfast is served at 7 am, and when we got down at 7:15, the restaurant was still closed