Novotel Abu Dhabi Al Bustan

À propos de cet hôtel

Détente et Loisirs Accordez-vous des massages, des soins du corps et des soins du visage au spa, ou détendez-vous dans la piscine extérieure, le jacuzzi ou le sauna. Délices Culinaires Dégustez une cuisine internationale au restaurant Pepper ou savourez des en-cas au café. Le bar/salon et le bar au bord de la piscine proposent des boissons rafraîchissantes. Confort et Commodité Avec le Wi-Fi gratuit, un centre d'affaires et un service en chambre 24h/24, votre séjour au Novotel Abu Dhabi Al Bustan sera sans accroc. Réservez dès maintenant pour vivre le luxe et la commodité au Novotel Abu Dhabi Al Bustan, votre oasis à Abu Dhabi.

Équipements

• Parking couvert
• Parking pour fourgonnette accessible aux personnes en fauteuil roulant

Arrivée et départ

Arrivée

02:00 PM

Départ

12:00 PM

Minimum Spring Break check-in age is 18 years old

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

Règlement intérieur

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness7.2

  Mixed comments: several guests noted stains on sofas/chairs and bad odour in corridors and carpets, though some described rooms as clean and comfortable.

• Service6.0

  Multiple negative reports about slow check-in, unresponsive front desk, unfulfilled requests and generally poor customer service.

• Location10.0

  Frequently praised for convenience and proximity to the airport; cited as a go-to hotel for visitors to Abu Dhabi.

• Room Quality7.0

  Mixed: some guests found rooms comfortable, others reported uncomfortable sleeper couches, broken lamps and basic worn fixtures requiring revamp.

• Amenities6.5

  Several guests reported missing or unavailable items (towels, coffee sachets, milk creamer, toothbrushes, slippers, insufficient drinking water) and issues with in-room supplies.

• Value for Money8.5

  Generally seen as good value by multiple reviewers, though some found on-site restaurants and the breakfast buffet overpriced.

• Food and Beverage9.0

  Breakfast and food options received strong positive mentions (liked breakfast choices), with suggestions for more vegetarian options and better temperature control.

• Overall Experience9.0

  Overall stay impressions are largely positive (comfortable stays, repeat guests), but marred for some by service and cleanliness issues; balanced to reflect the target rating and mixed feedback.

Avis des voyageurs

No untensile was provided

No untensile was provided

No comfort bed

No comfort bed

Not a good option for families

Not a good option for families

Nothing

Nothing

I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment. Check in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promosed someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5 hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the font desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, i walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.

I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment. Check in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promosed someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5 hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the font desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, i walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.

Fantastic

Fantastic

The location is close to airport There should be more vegetarian options for breakfast, and the staff should ensure it is warm

The location is close to airport There should be more vegetarian options for breakfast, and the staff should ensure it is warm

Overall it was good, but there are a lot of stains on the sofas and chairs.

Overall it was good, but there are a lot of stains on the sofas and chairs.