Abu Dhabi Location
Situated in Abu Dhabi, the hotel offers easy access to local attractions and a vibrant neighborhood atmosphere.
1 / 74
Abu Dhabi, AE
Novotel Abu Dhabi Al Bustan
Shk. Rashid Bin Saeed St / Rabdan St
Independent hotel
About this hotel
Relaxation and Recreation Indulge in massages, body treatments, and facials at the spa, or unwind in the outdoor pool, spa tub, or sauna. Culinary Delights Savor international cuisine at Pepper Restaurant or enjoy snacks from the cafe. The bar/lounge and poolside bar offer refreshing drinks. Convenience and Comfort With complimentary Wi-Fi, a business center, and 24-hour room service, your stay at Novotel Abu Dhabi Al Bustan will be seamless. Book now to experience luxury and convenience at Novotel Abu Dhabi Al Bustan, your oasis in Abu Dhabi.
Highlights
Guest Comfort & Service
Enjoy seamless stays with 24-hour room service, complimentary Wi-Fi, and attentive service focused on guest satisfaction.
Dining & Wellness
Savor international cuisine at Pepper Restaurant and unwind with spa treatments, outdoor pool, sauna, and relaxing bar options.
Facilities
- Pool umbrellas
- Billiards or pool table
- Wheelchair accessible parking
- Free self parking
- Pool sun loungers
- Covered parking
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Swimming pool
All 85 facilities
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Full-service spa
- Meeting rooms
- Wedding services
- Grocery/convenience store
- Tours/ticket assistance
- Free wired internet
- Conference center
- Snack bar/deli
- Computer station
- Electric car charging station
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Reception hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Lifeguard on site
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Organic food
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Minimum Spring Break check-in age is 18 years old
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Front desk staff will greet guests on arrival at the property.
House rules
Pets
Pets not allowed
Pets
Service animals are exempt from fees/restrictions
Children and extra beds
No rollaway/extra beds available
Sustainability Certifications
Green Key (Foundation for Environmental Education)
Check-in & Check-out
Contactless check-out is available
General
Cashless transactions are available
Guest type
Essential workers only - NO
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
General
Professional property host/manager
Pets
Service animals are allowed
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.3
There was mention of a carpet bug in a previous visit.
- Service7.8
Customer service was reported to have declined significantly.
- Location8.8
The hotel is located in Abu Dhabi, which is a positive aspect.
- Room Quality8.2
No specific issues were mentioned about room quality apart from noise.
- Amenities8.8
The fragrance seller is noted as awesome, contributing to amenities.
- Value for Money8.2
General sentiment, but lacks specific mentions in the review.
- Food and Beverage8.8
The Swiss Butter was positively referenced.
- Overall Experience7.8
The guest has decided not to return due to multiple issues.
Guest reviews
No utensil was provided
No utensil was provided
No comfortable bed
No comfortable bed
Not a good option for families
Not a good option for families
Nothing
Nothing
I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment. Check-in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promised someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5-hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the front desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, I walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENCED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.
I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment. Check-in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promised someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5-hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the front desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, I walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENCED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.
Fantastic
Fantastic
The location is close to the airport. There should be more vegetarian options for breakfast, and the staff should ensure it is warm.
The location is close to the airport. There should be more vegetarian options for breakfast, and the staff should ensure it is warm.
Overall it was good, but there are a lot of stains on the sofas and chairs.
Overall it was good, but there are a lot of stains on the sofas and chairs.