Location and Vibe
Casa Colonial Tulum sits in the heart of Tulum with easy access to the ADO bus terminal and nearby attractions, offering a convenient base for exploring the area.
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Tulum, MX
Casa Colonial Tulum
Av.Tulum entre Jupiter Nte y Acuario Nte
4 estrelas · Nota dos hóspedes 8.4/10
Sobre este hotel
Luxurious Amenities and Services Casa Colonial Tulum offers an outdoor swimming pool, a garden, and a terrace for guests to unwind and enjoy the tropical surroundings. The attentive staff can also arrange convenient airport transfers for a stress-free stay. Elegant and Comfortable Rooms Each room at Casa Colonial Tulum is thoughtfully designed with a wardrobe, private bathroom, and free toiletries. Guests can enjoy stunning pool views from their rooms and relax while watching their favorite shows on the flat-screen TV with satellite channels. Exceptional Customer Service The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally. Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.
Destaques
Service and Comfort
Reception is multilingual and available 24/7, with friendly staff known for prompt assistance and thoughtful touches to ensure a relaxed stay.
Amenities and Dining
Relax by the outdoor pool, stroll the garden, and enjoy well-equipped rooms with private bathrooms, air conditioning, and satellite TV.
Comodidades
- Swimming pool
Todas as 54 comodidades
- WiFi disponível
- WiFi gratuito
- Quartos para não fumadores
- Ar condicionado
- Piscina
- Receção 24 horas
- Quartos familiares
- Jardim
- Animais permitidos
- Guarda de bagagem
- Transporte do aeroporto
- Balcão de turismo
- Piscina ao ar livre
- Limpeza diária.
- Área designada para fumantes
- Transporte do aeroporto (custo adicional)
- Espreguiçadeiras ou cadeiras de praia
- Deixar no aeroporto
- Serviço de translado
- A equipe segue os protocolos de segurança locais
- Roupa lavada de acordo com as diretrizes locais.
- Quartos de hóspedes desinfetados entre estadias
- Padrões de limpeza eficazes contra o Coronavírus
- Regras de distanciamento físico seguidas
- Álcool em gel no quarto de hóspedes e áreas-chave.
- Pagamento sem dinheiro disponível.
- Extintores de incêndio
- Utensílios de mesa e talheres higienizados.
- Check-in/check-out sem contato
- Fatura fornecida
- Os hóspedes podem optar por não receber serviços de limpeza durante a estadia.
- Detetores de fumaça
- Quarto de hóspede selado após limpeza
- Propriedade limpa por empresas de limpeza profissional
- Distanciamento físico nas áreas de refeições
- Acesso à chave
- Comida entregue no quarto do hóspede.
- CCTV fora da propriedade
- CCTV nas áreas comuns
- Processo em vigor para verificar a saúde dos hóspedes
- Segurança 24 horas
- Alarme de segurança
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Family rooms
- Garden
- Pets allowed
- Luggage storage
- Airport shuttle
- Tour desk
Check-in e check-out
- Check-in
- 03:00 PM – 10:30 PM
- Check-out
- 12:00 PM
Quartos e tarifas
Escolha datas na busca para ver os quartos disponíveis.
Percepção dos hóspedes
- Cleanliness8.2
Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.
- Service9.0
Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.
- Location9.5
Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.
- Room Quality7.3
Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.
- Amenities8.0
Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.
- Value for Money8.6
Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.
- Food and Beverage7.8
Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.
- Overall Experience8.8
Overall positive stay driven by excellent location and helpful staff, clean premises and useful amenities (pool, bikes). Noise at night, occasional room comfort issues and limited in-room storage temper the experience but do not overshadow the core positives.
Avaliações de hóspedes
Le personnel, la propreté
Le personnel, la propreté
Ubicación, queda cercano al ADO, el personal muy amable, el aire funciona perfecto, la alberca limpia y templada, el Internet la señal muy bien llega en todo el hotel, hay café y té para los huéspedes:)
Ubicación, queda cercano al ADO, el personal muy amable, el aire funciona perfecto, la alberca limpia y templada, el Internet la señal muy bien llega en todo el hotel, hay café y té para los huéspedes:)
El personal muy amable
El personal muy amable
La cama no estaba comoda
Aunque esta en la calle principal no se oia nada de ruido.
Aunque esta en la calle principal no se oia nada de ruido.