Prime Tulum Location
Situated in the heart of Tulum, the hotel offers easy access to local attractions and the vibrant neighborhood vibe.
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Tulum, MX
Casa Colonial Tulum
Av.Tulum entre Jupiter Nte y Acuario Nte
4 stars · Guest score 8.4/10
About this hotel
Luxurious Amenities and Services Casa Colonial Tulum offers an outdoor swimming pool, a garden, and a terrace for guests to unwind and enjoy the tropical surroundings. The attentive staff can also arrange convenient airport transfers for a stress-free stay. Elegant and Comfortable Rooms Each room at Casa Colonial Tulum is thoughtfully designed with a wardrobe, private bathroom, and free toiletries. Guests can enjoy stunning pool views from their rooms and relax while watching their favorite shows on the flat-screen TV with satellite channels. Exceptional Customer Service The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally. Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.
Highlights
Exceptional Guest Service
Enjoy 24/7 multilingual assistance and personalized attention to ensure a comfortable and stress-free stay.
Luxurious Amenities
Relax by the outdoor pool, unwind in lush gardens, and enjoy stunning pool views from thoughtfully designed rooms.
Facilities
- Swimming pool
- Outdoor pool
All 43 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Family rooms
- Garden
- Pets allowed
- Luggage storage
- Airport shuttle
- Tour desk
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Sun loungers or beach chairs
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- 24-hour security
- Security alarm
Check-in & checkout
- Check-in
- 03:00 PM – 10:30 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.2
Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.
- Service9.0
Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.
- Location9.5
Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.
- Room Quality7.3
Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.
- Amenities8.0
Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.
- Value for Money8.6
Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.
- Food and Beverage7.8
Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.
- Overall Experience8.8
Overall positive stay driven by excellent location and helpful staff, clean premises and useful amenities (pool, bikes). Noise at night, occasional room comfort issues and limited in-room storage temper the experience but do not overshadow the core positives.