Location and Vibe
Casa Colonial Tulum sits in the heart of Tulum with easy access to the ADO bus terminal and nearby attractions, offering a convenient base for exploring the area.
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Tulum, MX
Casa Colonial Tulum
Av.Tulum entre Jupiter Nte y Acuario Nte
Звёзд: 4 · Оценка гостей: 8.4/10
Об отеле
Luxurious Amenities and Services Casa Colonial Tulum offers an outdoor swimming pool, a garden, and a terrace for guests to unwind and enjoy the tropical surroundings. The attentive staff can also arrange convenient airport transfers for a stress-free stay. Elegant and Comfortable Rooms Each room at Casa Colonial Tulum is thoughtfully designed with a wardrobe, private bathroom, and free toiletries. Guests can enjoy stunning pool views from their rooms and relax while watching their favorite shows on the flat-screen TV with satellite channels. Exceptional Customer Service The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally. Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.
Главное
Service and Comfort
Reception is multilingual and available 24/7, with friendly staff known for prompt assistance and thoughtful touches to ensure a relaxed stay.
Amenities and Dining
Relax by the outdoor pool, stroll the garden, and enjoy well-equipped rooms with private bathrooms, air conditioning, and satellite TV.
Удобства
- Swimming pool
Все удобства: 55
- Wi-Fi доступен
- Бесплатный Wi-Fi
- Номера для некурящих
- Кондиционерное оборудование
- Бассейн
- Круглосуточная стойка регистрации
- Семейные номера
- Сад
- Домашние животные допускаются
- Хранение багажа
- Трансфер от аэропорта
- Стол для туристических услуг
- Открытый бассейн
- Ежедневная уборка
- Оборудованная зона для курения
- Трансфер до аэропорта (дополнительная плата)
- Шезлонги или пляжные кресла
- Доставка в аэропорт
- Трансфер из аэропорта
- Shuttle service - Трансферный сервис
- Персонал следует местным протоколам безопасности.
- Прачечная, стирка соблюдается в соответствии с местными стандартами.
- Гостиничные номера дезинфицируются после каждого проживания
- стандарты уборки, эффективные против коронавируса
- Соблюдение правил физического дистанцирования
- Дезинфицирующее средство для рук в номере гостя и в ключевых зонах
- Бесконтактная оплата доступна
- Огнетушители
- Стерилизованная посуда и столовые приборы
- Contactless check-in/check-out (регистрация/выезд без контакта)
- Счет предоставлен
- Гости могут отказаться от услуг уборки в течение пребывания.
- Детекторы дыма
- Номер гостя запечатан после уборки
- Объект чистится профессиональными уборочными компаниями
- Разделение по физическим расстояниям в зонах питания
- Доступ по ключу
- Продукты доставляются в номерные апартаменты
- Видеонаблюдение на территории объекта
- Камеры видеонаблюдения в общественных зонах
- Процедура проверки состояния здоровья гостей.
- Круглосуточная охрана
- Сигнализация безопасности
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Family rooms
- Garden
- Pets allowed
- Luggage storage
- Airport shuttle
- Tour desk
Заезд и выезд
- Заезд
- 03:00 PM – 10:30 PM
- Выезд
- 12:00 PM
Номера и тарифы
Выберите даты в поиске, чтобы увидеть доступные номера.
Впечатления гостей
- Cleanliness8.2
Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.
- Service9.0
Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.
- Location9.5
Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.
- Room Quality7.3
Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.
- Amenities8.0
Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.
- Value for Money8.6
Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.
- Food and Beverage7.8
Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.
- Overall Experience8.8
Overall positive stay driven by excellent location and helpful staff, clean premises and useful amenities (pool, bikes). Noise at night, occasional room comfort issues and limited in-room storage temper the experience but do not overshadow the core positives.