Victor Gallery Hanoi hotel - Victor Group

Sobre este hotel

Localização Central e Atrações Próximas Desfrute da conveniência de estar no coração de Hanói, a apenas alguns passos de pontos turísticos icônicos como o Teatro de Marionetes Thang Long e o Lago Hoan Kiem. Quartos Confortáveis e Bem Equipados Relaxe em quartos elegantes equipados com amenidades modernas como ar-condicionado, TVs de tela plana e WiFi gratuito. Alguns quartos também oferecem varandas com vistas da cidade. Opções de Café da Manhã Deliciosas Comece bem o dia com uma variedade de opções de café da manhã, incluindo bufê, à la carte e escolhas continentais. Para vivenciar o melhor de Hanói, reserve sua estadia no hotel Victor Gallery Hanói - Victor Group hoje.

Comodidades

• Televisão em áreas comuns
• Receção (horário limitado)
• Check-in rápido
• Internet com fios gratuita
• Transporte de aeroporto - serviço de busca (custo adicional)
• Transporte para o aeroporto - desembarque (custo adicional)
• Acesso à internet
• Arrumação a pedido
• Eventos de lançamento de vinho
• Spa de saúde ou beleza próximo
• Estabelecimento amigo das bicicletas
• Educação dos hóspedes sobre os ecossistemas e cultura locais
• Transporte acessível
• Sem transporte acessível
• Transporte para estação de trem acessível
• Não há serviço de transporte para a estação de trem.
• Spa de saúde ou beleza nas proximidades
• Educação aos hóspedes sobre ecossistemas locais e cultura
• Quartos para não fumadores
• Ar condicionado
• Restaurante
• Serviço de quarto
• Terraço
• Quartos familiares
• Elevador
• Guarda de bagagem
• Check-in/check-out expresso
• Cofre de segurança
• Fax/xeroxagem
• Balcão de turismo
• Quartos à prova de som
• Serviço de engomadoria
• Aluguel de carro
• Serviços de massagens
• Almoços embalados
• Câmbio de moeda
• Para não fumantes
• Check-in/check-out privado
• Serviço de transporte (custo adicional)
• Serviço de Concierge
• Refeições infantis
• Bilhetes de transporte público
• Portões de segurança para crianças
• Café no local
• Frutas
• A equipe segue os protocolos de segurança locais
• Quartos de hóspedes desinfetados entre estadias
• Padrões de limpeza eficazes contra o Coronavírus
• Regras de distanciamento físico seguidas
• Álcool em gel no quarto de hóspedes e áreas-chave.
• Pagamento sem dinheiro disponível.
• Extintores de incêndio
• Kit de primeiros socorros disponível
• Utensílios de mesa e talheres higienizados.
• Check-in/check-out sem contato
• Fatura fornecida
• Os hóspedes podem optar por não receber serviços de limpeza durante a estadia.
• Detetores de fumaça
• Itens de papelaria compartilhados, como menus e canetas, são removidos.
• Quarto de hóspede selado após limpeza
• Propriedade limpa por empresas de limpeza profissional
• Distanciamento físico nas áreas de refeições
• Acesso à chave
• Comida entregue no quarto do hóspede.
• Processo em vigor para verificar a saúde dos hóspedes
• Acesso a profissionais de saúde
• Telas / Barreiras entre funcionários e hóspedes para segurança
• Máscaras faciais disponíveis para hóspedes
• Segurança 24 horas
• Comida entregue - coberta com segurança
• Alarme de segurança
• Termómetros disponibilizados para os hóspedes pela propriedade
• Acesso com cartão chave
• Aula de culinária
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture

Check-in e check-out

Check-in

02:00 PM – 12:00 AM

Check-out

11:00 AM

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness8.0

  There were issues with cleanliness mentioned, including mold in the bathroom and a dirty lobby.

• Service10.0

  Staff were consistently mentioned as friendly, helpful, and attentive, providing great service.

• Location10.0

  The hotel is well-located, close to major attractions, and guests rated the location positively.

• Room Quality9.0

  Rooms were described as cozy, but there were mentions of old and poorly maintained rooms.

• Amenities8.5

  Amenities were noted to be lacking and not up to the expected standard for a 4-star hotel.

• Value for Money8.5

  Value for money is questioned due to old room conditions and limited amenities.

• Food and Beverage9.0

  Breakfast was described as decent and okay, but not exceptional.

• Overall Experience9.0

  Guests had mixed feelings, with some highs in service but lows in cleanliness and amenities.

Avaliações de hóspedes

The people were so nice

The people were so nice

I like everything

The staff were awesome and very helpful

The staff were awesome and very helpful

Good connecting rooms - very spacious Super friendly and helpful staff (both reception and breakfast) - helped us on every way possible, even after checking out!

Good connecting rooms - very spacious Super friendly and helpful staff (both reception and breakfast) - helped us on every way possible, even after checking out!

This isn't a luxury hotel! Do not be fooled by the photos! Not good value for money The rooms are old and poorly maintained Cleanliness is not great We had almost no WiFi reception in the room Street noise is very strong, not enough noise isolation We had an issue with cigarette smell part of the time. Bathroom is old and not well maintained

Not a 4-star hotel – very disappointing I had high expectations based on the hotel's 4-star rating, but unfortunately, my stay was a complete disappointment. Here are the main issues I experienced: 1. The lobby was dirty and unwelcoming. There were artificial flowers everywhere, which made the place feel outdated and tacky. 3. The bathroom had mold. 4. The minibar was a joke – the small bottles were dirty and some had already been opened. 5. The curtains were no longer white but a noticeable grey color. 6. Breakfast was okay, but don’t expect anything special. 7. The staff was okay. However, when I pointed out these issues, I felt real hostility. They didn’t want to hear any negative feedback and refused to accept my criticism. This is not what I expect from a 4-star hotel. I would not stay here again and cannot recommend it to others.

The staff Vivian and Ryan were exceptional and really are a wonderful asset to this hotel. They went out of their way to give us great information always with a wonderful smile, so helpful and courteous at all times. Upgraded us on arrival which was an unexpected extremely gracious surprise, we could not have been happier. The hotel is in a fantastic location and is a beutiful hotel we will stay there again when we come in February.

The staff Vivian and Ryan were exceptional and really are a wonderful asset to this hotel. They went out of their way to give us great information always with a wonderful smile, so helpful and courteous at all times. Upgraded us on arrival which was an unexpected extremely gracious surprise, we could not have been happier. The hotel is in a fantastic location and is a beutiful hotel we will stay there again when we come in February.

Nothing all was exceptional