Victor Gallery Hanoi hotel - Victor Group

About this hotel

Central Location and Nearby Attractions Enjoy the convenience of being in the heart of Hanoi, just steps away from iconic landmarks such as Thang Long Water Puppet Theater and Hoan Kiem Lake. Comfortable and Well-Equipped Rooms Relax in stylish rooms equipped with modern amenities like air conditioning, flat-screen TVs, and free WiFi. Some rooms even offer balconies with city views. Delicious Breakfast Options Start your day right with a variety of breakfast options, including buffet, à la carte, and continental choices. To experience the best of Hanoi, book your stay at Victor Gallery Hanoi hotel - Victor Group today.

Highlights

Facilities

• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Public transport tickets
• Baby safety gates
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Cooking class

Check-in & checkout

Check-in

02:00 PM – 12:00 AM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.0

  There were issues with cleanliness mentioned, including mold in the bathroom and a dirty lobby.

• Service10.0

  Staff were consistently mentioned as friendly, helpful, and attentive, providing great service.

• Location10.0

  The hotel is well-located, close to major attractions, and guests rated the location positively.

• Room Quality9.0

  Rooms were described as cozy, but there were mentions of old and poorly maintained rooms.

• Amenities8.5

  Amenities were noted to be lacking and not up to the expected standard for a 4-star hotel.

• Value for Money8.5

  Value for money is questioned due to old room conditions and limited amenities.

• Food and Beverage9.0

  Breakfast was described as decent and okay, but not exceptional.

• Overall Experience9.0

  Guests had mixed feelings, with some highs in service but lows in cleanliness and amenities.

Guest reviews

The people were so nice

The people were so nice

I like everything

The staff were awesome and very helpful

The staff were awesome and very helpful

Good connecting rooms - very spacious Super friendly and helpful staff (both reception and breakfast) - helped us on every way possible, even after checking out!

Good connecting rooms - very spacious Super friendly and helpful staff (both reception and breakfast) - helped us on every way possible, even after checking out!

This isn't a luxury hotel! Do not be fooled by the photos! Not good value for money The rooms are old and poorly maintained Cleanliness is not great We had almost no WiFi reception in the room Street noise is very strong, not enough noise isolation We had an issue with cigarette smell part of the time. Bathroom is old and not well maintained

Not a 4-star hotel – very disappointing I had high expectations based on the hotel's 4-star rating, but unfortunately, my stay was a complete disappointment. Here are the main issues I experienced: 1. The lobby was dirty and unwelcoming. There were artificial flowers everywhere, which made the place feel outdated and tacky. 3. The bathroom had mold. 4. The minibar was a joke – the small bottles were dirty and some had already been opened. 5. The curtains were no longer white but a noticeable grey color. 6. Breakfast was okay, but don’t expect anything special. 7. The staff was okay. However, when I pointed out these issues, I felt real hostility. They didn’t want to hear any negative feedback and refused to accept my criticism. This is not what I expect from a 4-star hotel. I would not stay here again and cannot recommend it to others.

The staff Vivian and Ryan were exceptional and really are a wonderful asset to this hotel. They went out of their way to give us great information always with a wonderful smile, so helpful and courteous at all times. Upgraded us on arrival which was an unexpected extremely gracious surprise, we could not have been happier. The hotel is in a fantastic location and is a beutiful hotel we will stay there again when we come in February.

The staff Vivian and Ryan were exceptional and really are a wonderful asset to this hotel. They went out of their way to give us great information always with a wonderful smile, so helpful and courteous at all times. Upgraded us on arrival which was an unexpected extremely gracious surprise, we could not have been happier. The hotel is in a fantastic location and is a beutiful hotel we will stay there again when we come in February.

Nothing all was exceptional