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Cancún, MX
The Westin Lagunamar Ocean Resort Villas & Spa Cancun
KM. 12.5 Blvd Kukulcan
5 stars · Guest score 9/10
About this hotel
Beachfront Luxury Spa and Fitness Center Indulge in relaxation at the state-of-the-art fitness center and pamper yourself with a massage at the Heavenly Spa by Westin. Luxurious Accommodations Enjoy breathtaking views of the Caribbean Sea or Nichupte Lagoon from your room, complete with modern amenities like satellite TV, high-speed internet, and the famous Westin Heavenly Bed. Experience the ultimate blend of luxury and convenience at The Westin Lagunamar Ocean Resort - book your stay now for an unforgettable Cancun getaway!
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Pool bar
- Infinity pool
- Kids' pool
All 67 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Garden
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Tour desk
- Golf course
- Facilities for disabled guests
- Tennis court
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Massage services
- Spa/wellness center
- Currency exchange
- Mini golf
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Beachfront
- Minimarket on site
- Concierge service
- Snack bar
- ATM/cash machine on site
- Private beach area
- Kids' club
- Water slide
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Coffee Shop on site
- Shallow end
- Fitness/spa locker rooms
- Tennis equipment
- Beach
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- CCTV in common areas
- 24-hour security
- Security alarm
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.3
Multiple reviews praise very neat and clean facilities, regular cleaning of public areas and well-maintained bathrooms and floors.
- Service8.6
Generally friendly and attentive staff and excellent concierge mentioned, but at least one review reports poor front-desk customer service and missed customer-first decisions.
- Location9.2
Beachfront location and sea views are highlighted as excellent; however beach quality was affected by sargassum season for some guests.
- Room Quality8.6
Rooms described as comfortable and well-equipped (studios, villas, new furniture) but issues noted with thin sofa-bed mattress and AC condensation.
- Amenities9.3
Exceptional pools, tennis courts, gyms and well-equipped villas are repeatedly praised; ample on-site facilities and restaurants reported.
- Value for Money9.0
Several guests state the hotel is very good for the price and suitable for family stays; overall value aligns with the hotel's offering.
- Food and Beverage8.5
Breakfast buffet and a la carte options are praised as complete, but at least one guest found food overpriced and quality below expectation.
- Overall Experience9.5
Many guests describe unforgettable, dream vacations and would return; generally excellent experience despite some isolated service/room issues.