SpringHill Suites Houston Medical Center / NRG Park

About this hotel

Convenient Location near NRG Stadium Less than a mile from NRG Stadium, SpringHill Suites Houston Medical Center / NRG Park offers comfortable rooms with modern amenities. Enjoy easy access to nearby attractions and events. Modern Rooms with Premium Features Each room is equipped with an iPod dock, flat-screen TV, and cozy bedding. Start your day with a complimentary breakfast buffet and stay connected with free WiFi. Relax in the outdoor pool or hot tub after a busy day. Fitness and Business Facilities Stay on top of your fitness routine at the on-site gym or host meetings in the business center. With meeting space available for up to 50 people, this hotel is perfect for business travelers. Book now for a relaxing stay at SpringHill Suites Houston and experience comfort and convenience during your visit to the area.

Highlights

Facilities

• Parking
• Swimming pool
• Private parking
• Outdoor pool
• Accessible parking

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.9

  Multiple mentions of dirty conditions, including roaches and stains.

• Service9.3

  Staff was consistently described as friendly and accommodating.

• Location9.4

  Proximity to NRG Stadium and medical facilities highly praised.

• Room Quality7.8

  Issues with mattress comfort and bathroom door sticking noted.

• Amenities8.9

  Breakfast and parking facilities received positive feedback.

• Value for Money9.0

  Many guests felt the price was reasonable given the location.

• Food and Beverage8.4

  Breakfast options were appreciated but limited selection mentioned.

• Overall Experience8.8

  Overall enjoyment stated with no major complaints.

Guest reviews

Clean and good breakfast

Clean and good breakfast

Right location

The cleanliness and the breakfast.

The cleanliness and the breakfast.

Overall, nothing stands out.

Overall, nothing stands out.

Room was not very clean. Furniture and basic maintenance did not seem to be receiving proper care. While I had informed in my reservation and during the check-in that we would be 4 in the room, (myself and my wife and two kids) I still had to be asking for a 4th towel on a daily basis. Parking arrangement not friendly; had to wait several minutes every time I needed to go out or to come back in.

Here’s a strong, firm review that clearly highlights the poor service and puts the hotel management on notice: Extremely Poor Experience — Terrible Customer Service I had an extremely disappointing and frustrating experience at this hotel. As soon as we checked in and entered our room, we discovered that the bathroom door was jammed and would not close or open properly. We had to force it closed, and then we were unable to open it. I immediately reported the issue to the front desk. Instead of offering a different room, the front desk staff told me that there were no rooms available. They eventually sent someone to fix the door, but after waiting for nearly an hour, the issue was not properly resolved. In fact, the person working on the door appeared to be creating additional problems rather than fixing the original issue. This was especially frustrating because we were traveling with kids who urgently needed to shower after our arrival. We were left waiting for an unreasonable amount of time, with no meaningful solution from the hotel. What made the situation even worse was the attitude of the front desk staff. Rather than showing empathy, apologizing, or trying to find a reasonable solution, they were rude, argumentative, and unwilling to accommodate us. A simple room change could have resolved the entire situation, but they chose not to provide that option. After spending so much time trying to get a basic, usable hotel room, we ultimately had no choice but to check out because the hotel could neither fix the bathroom door nor provide us with another room. For a property managed by Marriott, this level of service is completely unacceptable. The condition of the room, the lack of urgency, the poor communication, and especially the attitude of the front desk staff made this one of the worst hotel experiences I have had. Very poor service, terrible customer handling, and absolutely no effort to make things right.