Hotel Atlantic Palace

About this hotel

Historic Charm and Modern Comforts Experience the allure of The Atlantic Palace, a historic hotel neighboring Florence Santa Maria Novella Train Station. The 14th-century monastery turned hotel boasts classic rooms with LCD TVs and air conditioning, blending historic charm with modern comforts. Period Features and Cathedral Views Immerse yourself in the past with rooms retaining period elements like wooden-beamed ceilings and terracotta floors. Upgrade to enjoy stunning views of Florence's Cathedral from select rooms, adding a touch of magic to your stay. Generous American Buffet and Central Location Indulge in a generous American buffet breakfast featuring Tuscan specialties, all enjoyed in a bright room overlooking the internal garden. With a prime location just a 10-minute walk from Fortezza Da Basso exhibition centre, The Atlantic Palace offers both convenience and luxury. Book now to experience the perfect blend of history and hospitality at The Atlantic Palace.

Highlights

Facilities

• Parking
• Valet parking
• Private parking
• Parking garage
• Pet bowls

Check-in & checkout

Check-in

02:00 PM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.0

  Mixed sentiments with mentions of odors and old amenities in some reviews.

• Service8.6

  Most reviews praise the hospitable and kind staff.

• Location8.6

  Consistently mentioned as a strong positive aspect, with convenient access to transport.

• Room Quality7.5

  Some positive mentions of comfort but also indications of needing updates.

• Amenities7.0

  Lack of adequate provision in some rooms and limited dining options noted.

• Value for Money8.1

  General consensus on good value, but slight concerns about amenities quality.

• Food and Beverage7.5

  Breakfast appreciated but some mentioned areas for improvement.

• Overall Experience8.1

  Overall positive with enjoyable stays and cultural experiences highlighted.

Guest reviews

La ubicación es perfecta, el desayuno muy rico, todo de 1era, las tartas riquísimas, los huevos revueltos los mejores, nada que envidiar a hoteles 5 estrellas. La habitación estupenda con esas vigas de madera en el techo que parece que estas en una cabaña :) El personal muy atento y amable. La decoración del Hotel es "Bellísima" parece un museo de arte y los mikados que tienen repartidos por el Hotel impregnan el ambiente de una fragancia exquisita. Sin duda repetiría!

La ubicación es perfecta, el desayuno muy rico, todo de 1era, las tartas riquísimas, los huevos revueltos los mejores, nada que envidiar a hoteles 5 estrellas. La habitación estupenda con esas vigas de madera en el techo que parece que estas en una cabaña :) El personal muy atento y amable. La decoración del Hotel es "Bellísima" parece un museo de arte y los mikados que tienen repartidos por el Hotel impregnan el ambiente de una fragancia exquisita. Sin duda repetiría!

No haber podido traerme un mikado, son enormes :)

Nothing. My trip was going very well. I was coming from a lovely few days in Tuscany, attending a wedding, and I only needed a decent, safe place to sleep before continuing to Forte dei Marmi. Unfortunately, that was not my experience here. The treatment only became polite and appropriate after I complained to Booking.com and shared the photos and videos of the insects, as well as the doctor’s prescription/documentation, with them. The hotel also took a photocopy of the doctor’s prescription, which contained medical information, without explaining how this information would be handled. On check-out, the hotel finally offered a full refund of the accommodation, breakfast and late check-out. I appreciate that they eventually offered these measures, but they came only after the situation had already caused significant disruption and distress. I would strongly recommend checking Google Maps reviews before booking rather than relying only on the Booking.com rating. The property was rated around 9/10 on Booking.com when I booked, while Google Maps has a significantly lower rating of around 3.8/5 based on more than 1,000 reviews. After this experience, I would not rely on the Booking.com rating alone. Reliable reviews are essential when choosing accommodation, especially when Booking.com does not provide meaningful answers or solutions and instead asks you to deal directly with the hotel, even when you feel you are being treated poorly. Booking.com offered me €12.15 in compensation for the entire ordeal, which I declined as inadequate and asked them to reconsider. They refused to provide any further compensation. I will leave it to each traveller to decide whether this is a hotel they would like to stay at, but I strongly recommend reading the reviews carefully before booking.

Nothing. My trip was going very well. I was coming from a lovely few days in Tuscany, attending a wedding, and I only needed a decent, safe place to sleep before continuing to Forte dei Marmi. Unfortunately, that was not my experience here. The treatment only became polite and appropriate after I complained to Booking.com and shared the photos and videos of the insects, as well as the doctor’s prescription/documentation, with them. The hotel also took a photocopy of the doctor’s prescription, which contained medical information, without explaining how this information would be handled. On check-out, the hotel finally offered a full refund of the accommodation, breakfast and late check-out. I appreciate that they eventually offered these measures, but they came only after the situation had already caused significant disruption and distress. I would strongly recommend checking Google Maps reviews before booking rather than relying only on the Booking.com rating. The property was rated around 9/10 on Booking.com when I booked, while Google Maps has a significantly lower rating of around 3.8/5 based on more than 1,000 reviews. After this experience, I would not rely on the Booking.com rating alone. Reliable reviews are essential when choosing accommodation, especially when Booking.com does not provide meaningful answers or solutions and instead asks you to deal directly with the hotel, even when you feel you are being treated poorly. Booking.com offered me €12.15 in compensation for the entire ordeal, which I declined as inadequate and asked them to reconsider. They refused to provide any further compensation. I will leave it to each traveller to decide whether this is a hotel they would like to stay at, but I strongly recommend reading the reviews carefully before booking.

Very disappointing experience. I found two insects in my hotel room during a two-night stay. The first looked like a bed bug or tick and was found on the curtain. I immediately reported it, but staff said they did not know what it was, nobody was available to inspect the room, and they could not change my room. I was instead told to inspect the bed myself. The following morning, I found a second insect that looked exactly the same directly on my bedsheets. When I tried to capture it with a glass, it burst and blood came out. I gave both insects to the hotel and have photos and videos documenting both incidents. I went to a pharmacy and was advised to go to hospital for medical assessment. I walked there because the hotel did not provide transportation and spent approximately six hours waiting to be seen. Fortunately, the doctor found no serious medical concern. I missed prepaid museum tickets and did not have breakfast or lunch. I felt my concerns were not taken seriously. One staff member told me, “I don’t think you need to go to the hospital,” while others suggested the insect was probably a butterfly or fly because it was summer. The hotel eventually changed my room, but when I asked whether the replacement room had been professionally inspected for insects, I was told it had been “professionally cleaned by our housekeeper on duty”. Booking.com was also aware of the situation in real time through phone and chat, but could not provide alternative accommodation and required me to resolve it directly with the hotel. I ultimately stayed because this was a two-night stop before continuing my trip with friends. The location and facilities were okay. However, the dismissive response and lack of assistance from both the hotel and Booking.com caused significant disruption, distress and anxiety during my time in Florence.

Condiciones edilicias

Condiciones edilicias

All good

All good

All good