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New Orleans, US
Hilton New Orleans / St. Charles Avenue
333 Saint Charles Avenue
4 stars · Guest score 8.5/10
About this hotel
Luxurious Accommodation Experience comfort and style at Hilton New Orleans / St. Charles Avenue, located just 0.25 miles from the vibrant Bourbon Street. Each room is equipped with modern amenities including a flat-screen TV, coffee machine, and premium toiletries for a relaxing stay. Entertainment and Leisure Indulge in a variety of entertainment options at The Club, featuring computers, board games, and billiards. Unwind at the on-site restaurant or explore nearby attractions like the World War 2 Museum and the Superdome, both just 0.7 miles away. Convenience and Services Enjoy the convenience of private parking, a 24-hour front desk, business center, and gift shop during your stay. With a prime location near Louis Armstrong New Orleans International Airport, Hilton New Orleans / St. Charles Avenue is the perfect choice for your next visit to the city.
Facilities
- Parking
- Valet parking
- Private parking
- Accessible parking
All 64 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Family rooms
- Garden
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Meeting/banquet facilities
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Snack bar
- Paid WiFi
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Mobile app for room service
- Live music/performance
- Pub crawls
- Happy hour
- Cooking class
Check-in & checkout
- Check-in
- 04:00 PM – 12:00 AM
- Check-out
- 11:00 AM
Accessibility
50 accessibility score
- Ramp access
- Level entrance
- Wheelchair-accessible reception
- Wheelchair-accessible restaurant
- Wheelchair-accessible parking
- Cane accessible
- Elderly accessible
- Electric wheelchair accessible
- Hearing accessible
- Wheelchair accessible
- Visually accessible
- Wheelchair and scooter accessible
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Housekeeping was consistently poor as the room was left dirty, leading to a low score.
- Service9.8
Generally friendly staff, with notable exceptions, but positive interactions highlighted.
- Location9.3
Convenient location close to the French Quarter, highly praised by guests.
- Room Quality8.3
Rooms were described as clean and spacious, with few complaints.
- Amenities8.8
Amenities were standard for the hotel but some noted issues with coffee availability.
- Value for Money8.8
Described as worth more than what was paid, despite some issues.
- Food and Beverage7.8
Food was good, but the service at the adjacent restaurant was slow and unfriendly.
- Overall Experience8.3
Mixed feelings; positive experiences overshadowed by significant service issues.
Guest reviews
The location is great, walking distance to Burdon Street, restaurants, lil markets and shops. Atmosphere walking in is great. Rooms are basically bare, bed, desk, and a desk armless chair. The company must not believe in being comfortable in the room. Then when I asked to check out and go to another hotel, I was initially told I would not be charged for the 1st night. Tori, the front desk supervisor was amazingly professional but her boss Maya, came up overruled Tori and wanted to charge me As I was talking to Tori, Ms. Maya interjected herself into the conversation. She was loud, aggressive and demeaning toward me. All while never making eye contact with me, she meant to embarrass me because she loud talked me in front of the staff and other customers. Maya is rude, unprofessional, and aggressive; all the characteristics of not good a hospitality worker. And she is the boss. I cannot imagine working wirh with her much less for her. The biggest problem is that this is the second time in two years that I have had a bad experience at Hilton while on vacation.
The location is great, walking distance to Burdon Street, restaurants, lil markets and shops. Atmosphere walking in is great. Rooms are basically bare, bed, desk, and a desk armless chair. The company must not believe in being comfortable in the room. Then when I asked to check out and go to another hotel, I was initially told I would not be charged for the 1st night. Tori, the front desk supervisor was amazingly professional but her boss Maya, came up overruled Tori and wanted to charge me As I was talking to Tori, Ms. Maya interjected herself into the conversation. She was loud, aggressive and demeaning toward me. All while never making eye contact with me, she meant to embarrass me because she loud talked me in front of the staff and other customers. Maya is rude, unprofessional, and aggressive; all the characteristics of not good a hospitality worker. And she is the boss. I cannot imagine working wirh with her much less for her. The biggest problem is that this is the second time in two years that I have had a bad experience at Hilton while on vacation.
Tori at the front desk provides outstanding service, offering great support, endless patience, and a warm welcome. She went above and beyond to make our stay awesome!
Tori at the front desk provides outstanding service, offering great support, endless patience, and a warm welcome. She went above and beyond to make our stay awesome!
We could not have chosen better accommodations. It was central to everything! We walked everywhere we needed to go! The property was immaculate and the staff were attentive, friendly and professional. The bellman, Ernel was the best. When we return, we will again stay at this property.
We could not have chosen better accommodations. It was central to everything! We walked everywhere we needed to go! The property was immaculate and the staff were attentive, friendly and professional. The bellman, Ernel was the best. When we return, we will again stay at this property.
Shai the manager made my experience so much better than it would have been. I really have to commend her professionalism and attentiveness to my issues. She even provided me with recommendations on the next place to eat. If Shai isn't with Hilton I'm not staying.
Shai the manager made my experience so much better than it would have been. I really have to commend her professionalism and attentiveness to my issues. She even provided me with recommendations on the next place to eat. If Shai isn't with Hilton I'm not staying.
Location
Location
Shout out to Tori & Bri for their excellent and professional customer service. My son and I were in a car accident while staying here I’m on vacation and they were extremely accommodating and kind<3 Thank you Bri & Tori!
Shout out to Tori & Bri for their excellent and professional customer service. My son and I were in a car accident while staying here I’m on vacation and they were extremely accommodating and kind<3 Thank you Bri & Tori!