AC Hotel by Marriott New Orleans French Quarter

About this hotel

Outdoor Terrace and Free WiFi AC Hotel by Marriott New Orleans French Quarter boasts an inviting outdoor terrace for guests to unwind and soak in the vibrant atmosphere of the city. Stay connected with complimentary WiFi available in all rooms, ensuring you can easily share your travel experiences with loved ones. Convenient Amenities Indulge in the convenience of cable TV, tea and coffee-making facilities in each traditional guest room. Whether you're relaxing after a day of exploring or gearing up for the day ahead, these in-room amenities cater to your comfort and needs. Fitness Center and Meeting Facilities Stay on top of your fitness routine at the on-site fitness center or host successful meetings with ease by reserving the hotel's meeting facilities. Additionally, vending machines with snacks and refreshments are on hand for whenever cravings strike. Experience the perfect blend of comfort and convenience at AC Hotel by Marriott New Orleans French Quarter. Book now to secure your stay just steps away from the iconic Bourbon Street and the historic French Quarter.

Highlights

Facilities

• Parking
• Valet parking
• Private parking
• Parking garage

Check-in & checkout

Check-in

04:00 PM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.8

  Several comments indicate cleanliness issues, including dirty floors and unclean bathrooms.

• Service8.8

  Staff was reported as friendly and professional; however, there were complaints regarding charges.

• Location9.3

  Multiple reviews highlight the excellent central location, perfect for accessing attractions.

• Room Quality7.3

  Comments mention hard beds and issues with bathroom doors, detracting from comfort.

• Amenities8.8

  Amenities are considered adequate, with a focus on good entertainment and dining options.

• Value for Money7.8

  Concerns about high costs and charges for services not rendered affect overall value perception.

• Food and Beverage7.3

  Breakfast pricing is viewed as too high, though happy hour pricing varied positively.

• Overall Experience8.3

  Experience varied; positives include location and comfort, but issues with cleanliness and service noted.

Guest reviews

Location was great

Location was great

No dressers or night stands or anywhere to store unpacked items. Meaning you can't unpack at all and must live unorganized out of a suitcase on the floor.

The breakfast was good, lots of choice

The breakfast was good, lots of choice

Felt valet parking was really expensive

AC New Orleans is in a great location. The rooms were clean and updated. Comfortable. Lots of confusion on parking though. We were told one thing when we checked in, but then when we tried to check out they told us a different price. Also, we were leaving early to get on the road (6:00AM) and there was no valet available and it took almost an hour to get the car. The desk told us they farmed out the parking to a different vendor and so weren't responsible. Be sure to make all arrangements for parking upfront. Made for a sour end to our stay there.

AC New Orleans is in a great location. The rooms were clean and updated. Comfortable. Lots of confusion on parking though. We were told one thing when we checked in, but then when we tried to check out they told us a different price. Also, we were leaving early to get on the road (6:00AM) and there was no valet available and it took almost an hour to get the car. The desk told us they farmed out the parking to a different vendor and so weren't responsible. Be sure to make all arrangements for parking upfront. Made for a sour end to our stay there.

I recently stayed at the AC Hotel Marriott French Quarter for three nights. While check-in was smooth and the room looked fine initially, our overall experience was very frustrating due to poor service and unexpected comfort issues. The absolute highlight of our stay was the bartender, Casey. She was friendly, professional, quick with drinks, and wonderfully personable. She gave us great local recommendations, and seeing her every day was a genuine joy amidst an otherwise disappointing stay. Their stated policy is housekeeping every other day, which was fine by us. However, housekeeping never came once during our entire 3-night stay. By day two and three, trash was piling up, beds were unmade, and we were out of fresh towels. On night three, right before a dinner reservation, we called the desk for towels. After waiting 20 minutes, I had to go to the lobby and wait another 10 minutes to finally get them. The staff member working the front desk, a woman with brown hair, mentioned she was working alone. While I empathize with being understaffed, her overall response felt completely indifferent. Starting the first night, I experienced severe allergy symptoms: a runny nose, sneezing, coughing, watery eyes, and puffy eyelids. Strangely, the friends I was traveling with, staying in completely separate rooms on different floors, experienced the exact same symptoms. We were completely fine during the day while out in the city, but the moment we were in our rooms, the symptoms flared up so badly we had to walk to CVS for medication. It leads us to believe there may be an underlying issue with the air filtration or HVAC system. When checking out, I brought these issues to the attention of a front desk agent with light blonde hair. She barely made eye contact while I was speaking and simply said she’d "call housekeeping" and add some Bonvoy points to my account. Overall, for a Marriott property, the lack of basic room maintenance, indifferent front desk service, and air quality issues made for an uncomfortable stay, even if the bar service was a bright spot. I wouldn't recommend staying here until these service and facility issues are addressed.

I recently stayed at the AC Hotel Marriott French Quarter for three nights. While check-in was smooth and the room looked fine initially, our overall experience was very frustrating due to poor service and unexpected comfort issues. The absolute highlight of our stay was the bartender, Casey. She was friendly, professional, quick with drinks, and wonderfully personable. She gave us great local recommendations, and seeing her every day was a genuine joy amidst an otherwise disappointing stay. Their stated policy is housekeeping every other day, which was fine by us. However, housekeeping never came once during our entire 3-night stay. By day two and three, trash was piling up, beds were unmade, and we were out of fresh towels. On night three, right before a dinner reservation, we called the desk for towels. After waiting 20 minutes, I had to go to the lobby and wait another 10 minutes to finally get them. The staff member working the front desk, a woman with brown hair, mentioned she was working alone. While I empathize with being understaffed, her overall response felt completely indifferent. Starting the first night, I experienced severe allergy symptoms: a runny nose, sneezing, coughing, watery eyes, and puffy eyelids. Strangely, the friends I was traveling with, staying in completely separate rooms on different floors, experienced the exact same symptoms. We were completely fine during the day while out in the city, but the moment we were in our rooms, the symptoms flared up so badly we had to walk to CVS for medication. It leads us to believe there may be an underlying issue with the air filtration or HVAC system. When checking out, I brought these issues to the attention of a front desk agent with light blonde hair. She barely made eye contact while I was speaking and simply said she’d "call housekeeping" and add some Bonvoy points to my account. Overall, for a Marriott property, the lack of basic room maintenance, indifferent front desk service, and air quality issues made for an uncomfortable stay, even if the bar service was a bright spot. I wouldn't recommend staying here until these service and facility issues are addressed.

Friendly staff. Close Location to bourbon st.

Friendly staff. Close Location to bourbon st.

Sink was broken it held dirty water in it draining really slow . No closet or dresser. Hard to unpack.

The Location is the best thing about this property.

The Location is the best thing about this property.

My bed sheets were not clean. My bathroom was very very small.