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Queenstown, NZ
Mercure Queenstown Resort
Sainsbury Road
4 stars · Guest score 8/10
About this hotel
Stunning Mountain Views and Luxury Amenities The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure. Gourmet Dining and Scenic Restaurants Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings. Cozy Rooms with Modern Comforts Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment. Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
- Kids' pool
All 97 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Garden
- Hiking
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Canoeing
- Sauna
- Dry cleaning
- Skiing
- Breakfast in the room
- Diving
- Packed lunches
- Snorkelling
- Spa/wellness center
- Ski storage
- Bowling
- Mini golf
- Babysitting/child services
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- Vending machine - drinks
- Public transport tickets
- Vending machine - snacks
- Kid-friendly buffet
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Wine/champagne
- Coffee Shop on site
- Fruits
- Outdoor fireplace
- Steam room
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Mobile app for room service
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Specific concerns about cleanliness and upkeep, particularly regarding outdated areas.
- Service8.5
Overall good service noted, but some dissatisfaction during busy times.
- Location9.0
Excellent location with beautiful views and convenient access.
- Room Quality7.0
Issues with soundproofing and outdated room design mentioned.
- Amenities8.0
Standard amenities with some complaints about limited pool facilities.
- Value for Money8.0
Good value but mixed feelings about pricing relative to quality.
- Food and Beverage8.0
Generally good reviews, but some negatives regarding poor food quality at times.
- Overall Experience8.0
Overall good experience despite some noted issues.