Nearby Attractions & Vibe
Explore Tulum’s iconic sights like the Tulum Ruins, Tulum Beach, and Gran Cenote within a short drive from Conrad Tulum Riviera Maya.
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Tulum, MX
Conrad Tulum Riviera Maya
Carretera Cancun Tulum 307
5 stars · Guest score 9.2/10
About this hotel
Luxurious Accommodations Experience luxury at its finest with air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Selected rooms even come with a kitchen for added convenience. Rest comfortably on the plush bed with premium bed linen provided. Dining Excellence Indulge your taste buds at our on-site restaurant offering a delectable array of American, Caribbean, and Greek cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request. Enjoy a culinary journey without leaving the comfort of the resort. Exciting Leisure Activities Unwind by the outdoor swimming pool, stay active at the fitness centre, or explore the area on the complimentary bikes provided. For families, there's a children's playground and kids' club. With cycling and car hire options nearby, adventure awaits just outside our doors. Book your stay at Conrad Tulum Riviera Maya for an unforgettable luxury experience amidst the beauty of Tulum.
Highlights
Service & Comfort
Guest notes highlight energetic staff and comfortable rooms, though some service aspects have room for improvement.
Dining & Distinctives
On-site dining offers American, Caribbean, and Greek flavors with vegetarian, vegan, and gluten-free options; select suites include ocean views and private balconies.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Pool with view
- Pool bar
- Infinity pool
- Kids' pool
All 111 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Airport shuttle
- Safety deposit box
- Bar
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Diving
- Massage services
- Games room
- Snorkelling
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Billiards
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Board games/puzzles
- Beachfront
- Concierge service
- Wheelchair accessible
- Kid meals
- ATM/cash machine on site
- Water sport facilities on site
- Indoor play area
- Private beach area
- Evening entertainment
- Kids' club
- Entertainment staff
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Outdoor fireplace
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Manicure
- Pedicure
- Fitness classes
- Hair Salon Services
- Beach
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Mobile app for room service
- Live music/performance
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
House rules
Parking
Free private parking is possible on site (reservation is not needed).
FREE
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Internet
WiFi is available in public areas and is free of charge.
What's nearby
- Chichén Itzá120 km
- Tulum Archaeological Zone (Tulum Ruins)3.5 km
- Playa Paraiso (Tulum Beach)4.5 km
- Gran Cenote6.0 km
- Sian Ka'an Biosphere Reserve18 km
- Coba Archaeological Site42 km
- Tulum ADO Bus Station (Tulum town)8.0 km
- Akumal Beach (Turtle Bay)25 km
- Cancún International Airport (CUN)118 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.8
There were issues with housekeeping entering the room despite a 'no service' sign being displayed, indicating a lack of respect for guest privacy.
- Service8.8
Service was unprofessional, with poor communication, incorrect orders, and unfulfilled requests despite advance notice.
- Location10.0
The property is beautifully located, enhancing the overall experience despite service issues.
- Room Quality9.8
Room quality was decent, with concerns mostly related to service rather than the accommodations themselves.
- Amenities9.3
The property has good amenities, although chairs and cabanas were not available as expected, affecting the overall enjoyment.
- Value for Money9.3
Given the luxury brand expectation, the experience felt below par, impacting perceived value.
- Food and Beverage8.7
Food quality was affected by service errors, including incorrect orders and inadequate communication.
- Overall Experience9.0
The resort has potential, but significant improvements in service and communication are needed for a true luxury experience.