La Conchita Tulum

About this hotel

Private Beach Area : Immerse yourself in luxury at La conchita Tulum with exclusive access to a private beach area, perfect for relaxation and soaking up the sun. Convenient Amenities : Enjoy the convenience of free WiFi, a safety deposit box, and a fan in every room, ensuring a comfortable and worry-free stay. Exciting Excursions : Explore Tulum with ease using the hotel's ticket service and tour desk, allowing you to make the most of your vacation with unforgettable experiences. Book now to experience the perfect blend of comfort and adventure at La conchita Tulum!

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Garden
• Luggage storage
• Airport shuttle
• Safety deposit box
• Tour desk
• Diving
• Massage services
• Snorkelling
• Spa/wellness center
• Daily housekeeping
• Designated smoking area
• Airport shuttle (additional charge)
• Shuttle service (additional charge)
• Beachfront
• ATM/cash machine on site
• Private beach area
• Outdoor furniture
• Sun loungers or beach chairs
• Wine/champagne
• Sun umbrellas
• Airport drop off
• Airport pick up
• Beach
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property

Check-in & checkout

Check-in

03:00 PM – 10:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness6.0

  Mixed reports: some guests praised hygiene, but multiple reviews reported cockroaches, insects and animals entering rooms, indicating inconsistent cleanliness standards.

• Service10.0

  Generally praised: staff frequently described as friendly and helpful (named staff like Julieta, lending fans, assistance with pool access). There are isolated serious management failures (unanswered emails, refund refusal) but most guest interactions were very positive.

• Location9.8

  Excellent beachfront location with nearby restaurants and brunch spots; many guests loved the beachfront views and terrace. Note: sargassum season can make swimming in the sea impossible at times.

• Room Quality9.0

  Mostly very good rooms (spacious, larger than pictured, nice views) though some guests experienced hard beds, missing booked balcony and occasional AC failures; overall room quality is strong but with occasional variability.

• Amenities9.0

  Good amenities reported: fridge, parking, beach beds/umbrellas and access to the neighbor hotel's pool (sometimes free or paid). Some rooms had AC issues and the property lacks its own pool, but amenity offerings are overall solid.

• Value for Money6.5

  Several guests felt the hotel was overpriced for the area and recommended staying in the city center for better value; mixed experiences lower perceived value.

• Food and Beverage9.0

  Convenient dining options nearby and on-property beach club offerings; however, the policy prohibiting outside food/beverages at the beach club was a negative for some guests.

• Overall Experience9.5

  Predominantly positive guest experiences (many 'Super' and 'Amazing' reviews praising location, staff and rooms), tempered by occasional severe issues (bugs, AC failures, booking/management problems and seasonal sargassum).