Silk Castle Hotel & Spa - Hanoi Old quarter

About this hotel

Convenient Location Situated in the heart of Hanoi, Silk Castle Hotel & Spa is just steps away from Thang Long Water Puppet Theater and other popular attractions like Hoan Kiem Lake and Hanoi Old City Gate. Comfort and Convenience Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a minibar, flat-screen TV, and private bathroom. Plus, take advantage of services like concierge assistance and 24-hour front desk. Delicious Dining Options Start your day with a delicious breakfast offering continental and Asian choices. Don't forget to dine at our on-site restaurant for delectable meals throughout the day. Experience the best of Hanoi at Silk Castle Hotel & Spa. Book your stay now for an unforgettable getaway.

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Family rooms
• Lift / Elevator
• Laundry
• Luggage storage
• Express check-in/check-out
• Airport shuttle
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Dry cleaning
• Massage services
• Spa/wellness center
• Barber/beauty shop
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Daily housekeeping
• Designated smoking area
• Airport shuttle (additional charge)
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Lockers
• Public transport tickets
• Hot spring bath
• Airport drop off
• Airport pick up
• Fruits
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Strollers
• Hair Salon Services
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV in common areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Walking tours
• Breakfast takeaway containers
• Key card access
• Bike tours
• Tour/class on local culture
• Cooking class

Check-in & checkout

Check-in

02:00 PM – 12:00 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness6.7

  Several reviews noted issues with cleanliness, including dirty walls and mold.

• Service10.0

  Consistent praise for friendly and helpful staff, particularly Chris and Leo.

• Location9.7

  Hotel is well-located in the Old Quarter, which guests appreciated.

• Room Quality7.7

  Issues with room size, noise, and outdated facilities were mentioned.

• Amenities8.7

  Standard amenities for this hotel tier, some positive feedback on breakfast.

• Value for Money8.2

  Feedback indicated that some guests felt the pricing was high for the room quality.

• Food and Beverage7.7

  Mixed reviews about breakfast quality and options.

• Overall Experience9.2

  Overall good experience as per positive remarks on location and service.