Moon Palace Cancun - All Inclusive

關於這間飯店

奢华住宿 月宫坎昆 - 全包式酒店提供空调客房，配备现代化设施，如咖啡机、迷你酒吧和平面电视。宾客在此可以享受舒适与优雅的住宿体验。 丰富的餐饮选择 在月宫坎昆 - 全包式酒店，您可以尽情享受美食之旅，餐厅提供包括美式、巴西式和印度菜在内的多样化美食选择。同时，我们还为特别饮食需求的客人提供素食、无乳制品和纯素选项。 丰富的娱乐活动 这家五星级度假酒店为各个年龄段的宾客提供丰富的娱乐活动，从儿童游乐场到台球、乒乓球和迷你高尔夫，精彩纷呈。此外，宾客还可以在一天活动后，前往桑拿和热水浴缸放松身心。 立即预订月宫坎昆 - 全包式酒店，开启您的难忘之旅！

亮點

設施

• Parking
• Free Parking
• Swimming pool

入住與退房

入住

03:00 PM

退房

12:00 PM

周邊地點

• Chichén Itzá (Mayan archaeological site)200 km
• Cancún Underwater Museum (MUSA)9.0 km
• La Isla Shopping Village (Hotel Zone shopping & dining)10 km
• Playa Delfines (Dolphin Beach and Cancún sign)11 km
• Isla Mujeres (island and beaches)12 km
• Museo Maya de Cancún (Mayan Museum)16 km
• Xcaret Park (eco-archaeological park)75 km
• Tulum Archaeological Site130 km
• Puerto Juárez / Ultramar Ferry Terminal (to Isla Mujeres)15 km
• Cancún International Airport (CUN)17 km

在搜尋中選擇日期，即可查看可訂房型。

住客評價分析

• Cleanliness9.0

  Standard quality for this hotel tier.

• Service9.4

  Exceptional service from staff who go out of their way to meet guest needs.

• Location9.0

  Standard quality for this hotel tier.

• Room Quality8.9

  Standard quality for this hotel tier.

• Amenities8.9

  Standard quality for this hotel tier.

• Value for Money8.9

  Standard quality for this hotel tier.

• Food and Beverage9.0

  Standard quality for this hotel tier.

• Overall Experience8.9

  An unforgettable experience underscored by friendly staff and memorable moments.

住客評論

Food was great. But the location they placed us at was horrible right by where all the dump trucks were bringing the seaweed. Don’t stay in the Sunshine Tower by the beach. They will put you there to make money off that tower because no one wants to stay there because it’s so close to smell of the seaweed at the beach. Horrific smell you can’t even sit outside.

Food was great. But the location they placed us at was horrible right by where all the dump trucks were bringing the seaweed. Don’t stay in the Sunshine Tower by the beach. They will put you there to make money off that tower because no one wants to stay there because it’s so close to smell of the seaweed at the beach. Horrific smell you can’t even sit outside.

I’m writing to express my disappointment with our experience at the Moon Palace in the Sunshine Tower. I had specifically requested a good view and a convenient location for both rooms we had reserved. Unfortunately, we were placed in the worst possible spot in the resort. As we were being taken to our room, we noticed a horrible smell that was caused by the seaweed on the ocean. We then realized that we were placed in one of the oldest towers, located by the jungle, near a dirty filthy beach filled with seaweed with an unpleasant odor. We didn’t even have a garden view; instead, we were surrounded by the jungle and the horrible smell of seaweed. The opposite side of the tower had a garden view, but the whole tower was very close to the horrible smell. We couldn’t even go outside on the balcony or use the hammock because of the strong odor. The dump trucks were picking up all the seaweed from the ocean and taking it near my room, which is why it smelled so bad in our location. The elevators were also inaccessible because they were malfunctioning. The inside of both rooms were very dirty. I had to clean them myself because the staff neglected to maintain them. There was trash under things that they never moved or cleaned under, like the ice box and coffee maker, and the decorations on the restroom counter. There was also dirt in the corners, and dirt under the bed. The sinks in both rooms weren’t functioning properly. They weren’t draining as they should, and the knob on one faucet was loose. They even put a comforter with holes on the bed even after I complained to the front desk about the outside smell and the cleanliness of the room. The conditioner bottle in one room wasn’t working. The curtains on the balcony window haven’t been changed as they were very dirty. The bartender in the Sunshine lobby named Omar was disrespectful. He raised his voice at me and made gestures with his hands and told me to calm down and not rush him.

DESAYUNO BIEN

DESAYUNO BIEN

LA PISCINA ESTÁ CON DETERIOROS, SE LEVANTA EL RECUBRIMIENTO VENENCIANO. MI COCHE FUE DAÑADO EN EL LUGAR DONDE LO ESTACIONARON, DEBIDO A QUE HICIERON LABORES DE PODA Y ME LLENARON EL COCHE DE YERBA CORTADA E INSECTOS Y EL HOTEL NO SE QUISO HACER RESPONSABLE DE ESO. ME TUVE QUE RETIRAR DEL HOTEL CON EL COCHE EN ESE ESTADO DESPUES DE 2 HORAS INTENTANDO QUE EL HOTEL SE RESPONSABILIZARA.

Instalaciones Comida y restaurantes

Instalaciones Comida y restaurantes

It has all you need for your family within the premises no need to get out Shouting the great service at the new members with Mr Mairicio and Ms Kati and the drivers Manuel and Thomas from the elite all the way till our checking out helping us See you all again next year

It has all you need for your family within the premises no need to get out Shouting the great service at the new members with Mr Mairicio and Ms Kati and the drivers Manuel and Thomas from the elite all the way till our checking out helping us See you all again next year

The staff, manager and receptionist at Sunrise, and all the attendants at the stores both Nezuc and The Grand acted like if it was a burden to attend the customers making faces and rolling their eyes not professional and spa at The Grand they all acted like if they had no experience with customers living everyone figuring out what to do next bad experience with them.

El servicio y el personal es excelente, la comida cumple, la ubicación es buena, es un muy buen hotel para ir con niños.

El servicio y el personal es excelente, la comida cumple, la ubicación es buena, es un muy buen hotel para ir con niños.

La piscina es vieja, el veneciano se está desprendiendo, inclusive me corté el pie. El mar y la playa, aunque no es culpa del hotel y reconociendo las extenuantes labores de limpieza de su personal, es feo y de color café y apesta un poco.