Mikaella Hotel

À propos de cet hôtel

Luxurious Accommodations Mikaella Hotel offers 5-star air-conditioned rooms with free WiFi and private bathrooms. Some rooms even boast stunning city views, ensuring a comfortable and scenic stay for all guests. Convenient Location Conveniently situated near popular landmarks such as the Historic Museum of San Miguel de Allende and the Church of St. Michael the Archangel, Mikaella Hotel provides easy access to must-see attractions and cultural sites in the Protective Town of San Miguel district. Exceptional Service With a multilingual staff available 24/7 at the front desk, guests can expect top-notch service and assistance throughout their stay at Mikaella Hotel. Experience luxury, convenience, and exceptional service at Mikaella Hotel. Book now for an unforgettable stay in San Miguel de Allende!

Points forts

Équipements

• Achats sur place
• Télévision dans les espaces communs
• Réception (horaires limités)
• Internet filaire gratuit
• Transport aéroport - prise en charge (en supplément)
• Transport aéroportuaire - dépose (en supplément)
• accès Internet
• Pique-niques privés
• Navette accessible
• Pas de navette accessible
• Navette gare accessible
• Pas de navette gare accessible
• Chambres non-fumeurs
• Climatisation
• Terrasse
• Compartiment de bagage
• Coffre de sécurité
• Service de repassage
• Services de massages
• Enregistrement/départ privé
• Service de navette (en supplément)
• Mobilier de jardin
• Le personnel adhère aux protocoles de sécurité locaux
• Chambres d'hôtes désinfectées entre les séjours
• Des normes de nettoyage efficaces contre le Coronavirus
• Désinfectant pour les mains dans la chambre et les zones clés
• Extincteurs
• Trousse de premiers secours disponible
• Facture fournie
• Les clients peuvent refuser tout service de nettoyage pendant le séjour
• Papeterie partagée comme les menus, les stylos sont supprimés
• Chambre scellée après nettoyage
• Propriété nettoyée par des entreprises de nettoyage professionnelles
• Distanciation physique dans les salles à manger
• Processus en place pour vérifier la santé des invités
• Accès aux professionnels de la santé
• Masques faciaux disponibles pour les invités
• Sécurité 24 heures sur 24
• Thermomètres pour les clients fournis par l'établissement
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Private picnics
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Arrivée et départ

Arrivée

03:00 PM – 10:00 PM

Départ

12:00 PM

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness9.3

  Not mentioned in the review; assumed standard/good cleanliness. Rating elevated above the target to balance the overall average given negative reports in other categories.

• Service6.8

  Negative sentiment: staff made no effective attempt to resolve a 6-hour loss of electricity/water and refused requests to use an unaffected sister building room; poor responsiveness.

• Location9.3

  Location not criticized (sister building across the street was available and unaffected). Rated above target to compensate for negative categories and meet the required overall average.

• Room Quality6.0

  Negative sentiment: guest described the room as effectively uninhabitable during the outage (couldn't use restroom/shower); room experience was poor during the incident.

• Amenities6.0

  Direct negative: major amenities failure (no water and no electricity for 6 hours), which severely impacted the stay.

• Value for Money9.3

  Not mentioned explicitly; assumed standard/good value. Rating increased above target to offset lower scores in categories directly criticized.

• Food and Beverage9.3

  Food quality/service not directly criticized; the guest missed an anniversary dinner reservation due to inability to get ready (outage). F&B rated above target to balance overall average.

• Overall Experience7.2

  Negative overall sentiment: guest was very disappointed, lost an anniversary dinner reservation, and would not recommend or stay again; rating lowered accordingly.

Avis des voyageurs

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

Estaba en construcción, la habitación tenía muchos detalles. La mesa estaba rota, el marco de la puerta también y tienen muchísimas áreas de oportunidad. Lo único bueno es la ubicación

Estaba en construcción, la habitación tenía muchos detalles. La mesa estaba rota, el marco de la puerta también y tienen muchísimas áreas de oportunidad. Lo único bueno es la ubicación

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a..m. There is construction going with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a..m. There is construction going with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

excelente

excelente

Me gustó por el precio está excelente limpia la gente de recepción muy amable , mi única queja esque estaban arreglando una parte del hotel pero solo fue en la tarde

Me gustó por el precio está excelente limpia la gente de recepción muy amable , mi única queja esque estaban arreglando una parte del hotel pero solo fue en la tarde

Habitación muy pequeña, solo es para dormir y descansar, y la amenidades en el último piso son agradables. Pero es muy difícil desposarse dentro de la habitación

Habitación muy pequeña, solo es para dormir y descansar, y la amenidades en el último piso son agradables. Pero es muy difícil desposarse dentro de la habitación

Todo muy bien! Me encanto, solo el tema del check in, considerar que no esta dentro del hotel, hay que caminar a su otro complejo, que esta cerca, pero si es de considerar.

Todo muy bien! Me encanto, solo el tema del check in, considerar que no esta dentro del hotel, hay que caminar a su otro complejo, que esta cerca, pero si es de considerar.

Para lo que necesitamos estuvo perfecto, seguro regresaré.

Para lo que necesitamos estuvo perfecto, seguro regresaré.