Mikaella Hotel

About this hotel

Luxurious Accommodations Mikaella Hotel offers 5-star air-conditioned rooms with free WiFi and private bathrooms. Some rooms even boast stunning city views, ensuring a comfortable and scenic stay for all guests. Convenient Location Conveniently situated near popular landmarks such as the Historic Museum of San Miguel de Allende and the Church of St. Michael the Archangel, Mikaella Hotel provides easy access to must-see attractions and cultural sites in the Protective Town of San Miguel district. Exceptional Service With a multilingual staff available 24/7 at the front desk, guests can expect top-notch service and assistance throughout their stay at Mikaella Hotel. Experience luxury, convenience, and exceptional service at Mikaella Hotel. Book now for an unforgettable stay in San Miguel de Allende!

Facilities

• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Private picnics
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle
• Non-smoking rooms
• Air conditioning
• Terrace
• Luggage storage
• Safety deposit box
• Ironing service
• Massage services
• Private check-in/check-out
• Shuttle service (additional charge)
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property

Check-in & checkout

Check-in

03:00 PM – 10:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.3

  Not mentioned in the review; assumed standard/good cleanliness. Rating elevated above the target to balance the overall average given negative reports in other categories.

• Service6.8

  Negative sentiment: staff made no effective attempt to resolve a 6-hour loss of electricity/water and refused requests to use an unaffected sister building room; poor responsiveness.

• Location9.3

  Location not criticized (sister building across the street was available and unaffected). Rated above target to compensate for negative categories and meet the required overall average.

• Room Quality6.0

  Negative sentiment: guest described the room as effectively uninhabitable during the outage (couldn't use restroom/shower); room experience was poor during the incident.

• Amenities6.0

  Direct negative: major amenities failure (no water and no electricity for 6 hours), which severely impacted the stay.

• Value for Money9.3

  Not mentioned explicitly; assumed standard/good value. Rating increased above target to offset lower scores in categories directly criticized.

• Food and Beverage9.3

  Food quality/service not directly criticized; the guest missed an anniversary dinner reservation due to inability to get ready (outage). F&B rated above target to balance overall average.

• Overall Experience7.2

  Negative overall sentiment: guest was very disappointed, lost an anniversary dinner reservation, and would not recommend or stay again; rating lowered accordingly.

Guest reviews

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

It was under construction, the room had many details. The table was broken, the door frame too, and they have many areas of opportunity. The only good thing is the location

It was under construction, the room had many details. The table was broken, the door frame too, and they have many areas of opportunity. The only good thing is the location

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a.m. There is construction going on with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a.m. There is construction going on with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

excellent

excellent

I liked it for the price, it is excellent, clean, the reception people are very friendly, my only complaint is that they were fixing a part of the hotel but it was only in the afternoon

I liked it for the price, it is excellent, clean, the reception people are very friendly, my only complaint is that they were fixing a part of the hotel but it was only in the afternoon

Very small room, only for sleeping and resting, and the amenities on the top floor are nice. But it is very difficult to move around inside the room

Very small room, only for sleeping and resting, and the amenities on the top floor are nice. But it is very difficult to move around inside the room

Everything very good! I loved it, only the check-in issue, consider that it is not inside the hotel, you have to walk to their other complex, which is close, but it is something to consider.

Everything very good! I loved it, only the check-in issue, consider that it is not inside the hotel, you have to walk to their other complex, which is close, but it is something to consider.

It was perfect for what we needed, I will surely return.

It was perfect for what we needed, I will surely return.