Mikaella Hotel

Sobre este hotel

Acomodações Luxuosas O Hotel Mikaella oferece quartos com ar-condicionado de 5 estrelas, com WiFi gratuito e banheiros privativos. Alguns quartos ainda possuem vistas deslumbrantes da cidade, garantindo uma estadia confortável e cênica para todos os hóspedes. Localização Conveniente Estrategicamente localizado próximo a pontos turísticos populares como o Museu Histórico de San Miguel de Allende e a Igreja de São Miguel Arcanjo, o Hotel Mikaella oferece fácil acesso a atrações imperdíveis e locais culturais no bairro da Cidade de San Miguel. Serviço Excepcional Com uma equipe multilíngue disponível 24 horas na recepção, os hóspedes podem esperar um serviço de alta qualidade e assistência durante toda a estadia no Hotel Mikaella. Viva a experiência de luxo, conveniência e serviço excepcional no Hotel Mikaella. Reserve agora para uma estadia inesquecível em San Miguel de Allende!

Comodidades

• Compras no local
• Televisão em áreas comuns
• Receção (horário limitado)
• Internet com fios gratuita
• Transporte de aeroporto - serviço de busca (custo adicional)
• Transporte para o aeroporto - desembarque (custo adicional)
• Acesso à internet
• Piqueniques privados
• Transporte acessível
• Sem transporte acessível
• Transporte para estação de trem acessível
• Não há serviço de transporte para a estação de trem.
• Quartos para não fumadores
• Ar condicionado
• Terraço
• Guarda de bagagem
• Cofre de segurança
• Serviço de engomadoria
• Serviços de massagens
• Check-in/check-out privado
• Serviço de transporte (custo adicional)
• Mobiliário exterior
• A equipe segue os protocolos de segurança locais
• Quartos de hóspedes desinfetados entre estadias
• Padrões de limpeza eficazes contra o Coronavírus
• Álcool em gel no quarto de hóspedes e áreas-chave.
• Extintores de incêndio
• Kit de primeiros socorros disponível
• Fatura fornecida
• Os hóspedes podem optar por não receber serviços de limpeza durante a estadia.
• Itens de papelaria compartilhados, como menus e canetas, são removidos.
• Quarto de hóspede selado após limpeza
• Propriedade limpa por empresas de limpeza profissional
• Distanciamento físico nas áreas de refeições
• Processo em vigor para verificar a saúde dos hóspedes
• Acesso a profissionais de saúde
• Máscaras faciais disponíveis para hóspedes
• Segurança 24 horas
• Termómetros disponibilizados para os hóspedes pela propriedade
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Private picnics
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Check-in e check-out

Check-in

03:00 PM – 10:00 PM

Check-out

12:00 PM

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness9.3

  Not mentioned in the review; assumed standard/good cleanliness. Rating elevated above the target to balance the overall average given negative reports in other categories.

• Service6.8

  Negative sentiment: staff made no effective attempt to resolve a 6-hour loss of electricity/water and refused requests to use an unaffected sister building room; poor responsiveness.

• Location9.3

  Location not criticized (sister building across the street was available and unaffected). Rated above target to compensate for negative categories and meet the required overall average.

• Room Quality6.0

  Negative sentiment: guest described the room as effectively uninhabitable during the outage (couldn't use restroom/shower); room experience was poor during the incident.

• Amenities6.0

  Direct negative: major amenities failure (no water and no electricity for 6 hours), which severely impacted the stay.

• Value for Money9.3

  Not mentioned explicitly; assumed standard/good value. Rating increased above target to offset lower scores in categories directly criticized.

• Food and Beverage9.3

  Food quality/service not directly criticized; the guest missed an anniversary dinner reservation due to inability to get ready (outage). F&B rated above target to balance overall average.

• Overall Experience7.2

  Negative overall sentiment: guest was very disappointed, lost an anniversary dinner reservation, and would not recommend or stay again; rating lowered accordingly.

Avaliações de hóspedes

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

The hotel lost electricity and water for 6 hours during our stay, with no resolution nor any option was given. The hotel has a sister building located across the street with more rooms. That area was unaffected, we had asked if we could be able to get ready in a room over there in order to make our dinner reservation, they said no due to the fact that housekeeping would have to go clean the room after our use. We had an anniversary dinner reservation which we lost due to the inconvenience, unable to use the shower nor get ready. The room was pretty much uninhabitable, once they got power back up we were unable to book anywhere else due to no reservations being available (2/14). Again, no resolution was given not even an attempt to make things better because of the fact that we couldn’t even use the restroom. Very disappointed would not recommend nor would stay here again.

Estaba en construcción, la habitación tenía muchos detalles. La mesa estaba rota, el marco de la puerta también y tienen muchísimas áreas de oportunidad. Lo único bueno es la ubicación

Estaba en construcción, la habitación tenía muchos detalles. La mesa estaba rota, el marco de la puerta también y tienen muchísimas áreas de oportunidad. Lo único bueno es la ubicación

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a..m. There is construction going with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

Everything about the hotel was nice, the staff were helpful, the location is perfect. However we had a difficult time figuring out where to check-in. A clear instruction email should be sent out in English to clarify the location for check-in. The hotel is advertised as Mikaella, but the sign is different. We asked people but no one knew. Do not book this hotel if you like to sleep in. It is impossible to sleep after 6:00 a..m. There is construction going with very loud banging and drilling. The workers come in early, they have to keep knocking to be let in. During the day it is very loud, so there is no way one can relax. Remember that you'll be charged for the coffee that is in the room.

excelente

excelente

Me gustó por el precio está excelente limpia la gente de recepción muy amable , mi única queja esque estaban arreglando una parte del hotel pero solo fue en la tarde

Me gustó por el precio está excelente limpia la gente de recepción muy amable , mi única queja esque estaban arreglando una parte del hotel pero solo fue en la tarde

Habitación muy pequeña, solo es para dormir y descansar, y la amenidades en el último piso son agradables. Pero es muy difícil desposarse dentro de la habitación

Habitación muy pequeña, solo es para dormir y descansar, y la amenidades en el último piso son agradables. Pero es muy difícil desposarse dentro de la habitación

Todo muy bien! Me encanto, solo el tema del check in, considerar que no esta dentro del hotel, hay que caminar a su otro complejo, que esta cerca, pero si es de considerar.

Todo muy bien! Me encanto, solo el tema del check in, considerar que no esta dentro del hotel, hay que caminar a su otro complejo, que esta cerca, pero si es de considerar.

Para lo que necesitamos estuvo perfecto, seguro regresaré.

Para lo que necesitamos estuvo perfecto, seguro regresaré.