Location and Vibe
Situated in the heart of Cancún, easy access to downtown, beaches, and cultural sights with nearby shopping and attractions.
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Cancún, MX
Hotel Plaza Kokai Cancún
Av Uxmal No 26, Sm 2A
4 stars · Guest score 7.9/10
About this hotel
Convenient Location : Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions. Comfortable Accommodation : The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers. Proximity to City Attractions : Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away. Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!
Highlights
Service and Comfort
Friendly staff noted by guests, with comfortable, well-furnished rooms and amenities to support business and leisure stays.
Amenities and Dining
On-site dining options and room service available; guest rooms offer essential comforts like air conditioning, TV, and private baths.
Facilities
- Swimming pool
- Outdoor pool
- Kids' pool
All 68 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Packed lunches
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Toilet with grab rails
- Public Bath
- Outdoor furniture
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Live music/performance
- Broadcast Live sport events
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM – 06:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.1
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
- Service8.0
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
- Location9.1
Convenient location reported by multiple guests, close to public transportation and attractions.
- Room Quality7.5
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
- Amenities7.0
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
- Value for Money8.5
Guests felt that the price was acceptable given the location, though issues were noted.
- Food and Beverage7.6
Some positives about meal quality, though breakfast not included has been mentioned.
- Overall Experience8.4
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
Guest reviews
La comida del restaurante, demasiado buena y accesible, el baño tenía buena presión de agua, siempre limpiaban el cuarto y acomodaban las cosas, tienen elevador para no subir las escaleras, el personal muy atento y amable en todo momento, nos tocó una bonita vista. Además la ubicación está excelente, nos quedaba cerca de todo!
La comida del restaurante, demasiado buena y accesible, el baño tenía buena presión de agua, siempre limpiaban el cuarto y acomodaban las cosas, tienen elevador para no subir las escaleras, el personal muy atento y amable en todo momento, nos tocó una bonita vista. Además la ubicación está excelente, nos quedaba cerca de todo!
Las paredes no son muy delgadas o con poca retención acústica se escucha todo lo de afuera y todo lo de adentro de las habitaciones, que la tele no tuviera mucha variedad de canales y que no haya estacionamiento un poco más grande, pero la verdad son detalles mínimos que no impiden la comodidad de uno al momento de llegar al hotel
SOLO LA UBICACION
SOLO LA UBICACION
EL HOTELM SE VE QUE ES MUY ANTIGUO NO LUCE LIMPIO ES ECONOMICO PERO ESPERABA UN POCO MAS
La chambre et le lit étaient confortables
La chambre et le lit étaient confortables