Prime Cancun Location
Krystal Cancun sits on Paseo Kukulcan with beach access and a central, convenient setting near restaurants and bars.
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Cancún, MX
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A
4 stars · Guest score 7.6/10
About this hotel
Oceanfront Paradise Luxurious Amenities : Indulge in the sauna, hot tub, and oceanfront pool. Each room is equipped with a minibar, cable TV, air conditioning, and a safety deposit box. Convenience at Your Fingertips : Enjoy on-site car rental, event organization, laundry services, and a tour desk for a hassle-free stay. Culinary Delights : Treat your taste buds at Hacienda El Mortero with traditional Mexican cuisine and live mariachi music. Start your day with a buffet breakfast and unwind at the on-site bars. Experience the ultimate beach getaway at Krystal Cancun. Book now for an unforgettable stay!
Highlights
Warm, Attentive Service
Guests note friendly, helpful staff that enhances comfort during stays, even during busy times.
Distinctive Experiences & Dining
Relax at an oceanfront pool and sauna, and savor Mexican cuisine at Hacienda El Mortero with live mariachi nearby.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Pool bar
- Plunge pool
- Infinity pool
- Kids' pool
All 101 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Diving
- Massage services
- Snorkelling
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Solarium
- Karaoke
- Non-smoking throughout
- Sun terrace
- Designated smoking area
- Board games/puzzles
- Beachfront
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Water park
- ATM/cash machine on site
- Water sport facilities on site
- Kids' club
- Entertainment staff
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Manicure
- Pedicure
- Hair Salon Services
- Beach
- Laundry washed per local authority guidelines
- Cleaning standards that are effective against Coronavirus
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- CCTV outside property
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Tour/class on local culture
- Live music/performance
- Themed dinner nights
- Broadcast Live sport events
- Happy hour
- Cooking class
- Aerobics
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
Generally acceptable — several guests reported clean, well-kept rooms, but others noted humidity and signs of neglect; sargassum on the beach also affected perceived cleanliness for some.
- Service8.0
Staff repeatedly praised as helpful and friendly; a few guests mentioned slow service or lack of empathy during busy periods.
- Location9.2
Consistently highlighted as excellent — central, beach access, near restaurants/bars and convenient for Isla Mujeres; a major strength in reviews.
- Room Quality6.0
Rooms described as dated with maintenance issues, humidity and street noise; several guests used terms like 'old' or 'quite worn'.
- Amenities6.5
Pools, bars and beach access are praised, but elevators are old/slow, jacuzzi issues (not hot) and some transition areas lack AC, lowering the score.
- Value for Money8.5
Multiple guests explicitly call out good value / relación calidad-precio; some note prices feel aligned with the US but overall perceived as good value.
- Food and Beverage7.0
Breakfast buffet receives positive mention for variety; however, on-site restaurant quality and coordination are inconsistent (bad sushi, ramen, service coordination issues).
- Overall Experience8.4
Majority of reviewers enjoyed their stay thanks to location, facilities and staff; notable negative experiences (room condition, service hiccups, sargassum) reduce but do not dominate overall sentiment.