Nearby Attractions
Explore Tulum's famous archaeological site and vibrant local scene just moments from the hotel, immersing yourself in authentic culture.
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Tulum, MX
The Waves Tulum by BNB Experience
Avenida Kukulkan
4 stars · Guest score 7.9/10
About this hotel
Luxurious Accommodation in Tulum Exceptional Amenities : Enjoy an outdoor pool, fitness center, and garden at The Waves Tulum. With a bar on-site and free WiFi, your comfort is our priority. Culinary Delights : Indulge in a variety of dining options, from Mexican to Pizza to Seafood, with vegetarian, vegan, and gluten-free choices available. Start your day with a buffet, à la carte, or vegetarian breakfast. Wellness Retreat : Relax and rejuvenate with our sauna and hot tub facilities. Unwind in style after exploring nearby attractions like Tulum Archeological Site and Tulum Bus Station. Experience luxury and relaxation at The Waves Tulum. Book your stay now for an unforgettable getaway.
Highlights
Guest Comfort
Enjoy exceptional service, a relaxing outdoor pool, fitness center, and free WiFi designed to make your stay comfortable and memorable.
Unique Amenities and Dining
Savor diverse dining options including Mexican, seafood, and vegetarian dishes, complemented by wellness facilities like a sauna and hot tub.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool bar
- Infinity pool
- Rooftop pool
All 79 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Terrace
- Family rooms
- Garden
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Children's playground
- Sauna
- Massage services
- Spa/wellness center
- Solarium
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Airport shuttle (additional charge)
- Wheelchair accessible
- Public Bath
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Sun umbrellas
- Airport drop off
- Airport pick up
- Steam room
- Yoga classes
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:30 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.2
Multiple reviews point to unclean facilities and maintenance issues.
- Service7.7
Service is reported to be inattentive and lacking, with staff more interested in upselling.
- Location7.2
The location is described as being far from attractions and not very appealing.
- Room Quality8.6
Rooms are noted as spacious and comfortable, though maintenance is lacking.
- Amenities7.2
Amenities have potential but are poorly maintained, with several complaints about facilities.
- Value for Money9.1
Some reports suggest good value considering room amenities despite service issues.
- Food and Beverage8.2
Breakfast is noted as good, but no other food options are mentioned.
- Overall Experience9.1
Overall mixed experiences with significant areas for improvement highlighted.
Guest reviews
Excellent value for money. The staff is super attentive and friendly. We arrived and the terrace door wouldn't close, they took less than 10 minutes to fix it. Very efficient.
Excellent value for money. The staff is super attentive and friendly. We arrived and the terrace door wouldn't close, they took less than 10 minutes to fix it. Very efficient.
They had a problem with the system and the keys stopped working. But the staff was available 24/7 to open the door. The pools could have been cleaner.
Everything
Everything
The hotel refused to honor the price offered on Booking.com and I couldn't stay. Terrible service.